Roger Williams University
Technology Services Specialist, Information Technology - Roger Williams Universi
Roger Williams University, Bristol, Rhode Island, us, 02809
Overview
Roger Williams University Information Technology is hiring for a Technology Services Specialist. This position is ideal for an entry‑level candidate with a basic background in technology support and strong customer service experience. The role offers growth opportunities on a beautiful campus on Narragansett Bay. Responsibilities
Provide Tier 1 technical support to students, faculty, and staff, via phone, walk-in, web forms, and e-mail for supported applications and IT services. Assist with problem research, identification, resolution, follow-up, routing, and escalation as required. Actively contribute to the team by improving customer satisfaction and contributing to an integrated knowledge base, and collaborate with student assistants as part of a team. Qualifications
Bachelor’s degree in computer science, information science, or a related field, or equivalent experience. Customer service experience. Working knowledge of Windows and Apple platforms, and mobile devices. Effective interpersonal, verbal, and written communication skills. Ability to work independently and on a team; strong prioritization and time-management in a high-volume environment. Preferred Qualifications
Experience working with a ticketing system. Experience in a higher education environment. Equivalent combination of education and experience may be accepted at the university’s discretion. Additional Information
Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our non-discrimination policy, refer to the university’s guidelines. RWU prohibits discrimination on the basis of sex in its education programs and activities and complies with Title IX. Complaints related to Title IX should be reported to the Title IX Coordinator. Details regarding the formal complaint process can be found in the university’s Title IX policy and procedures. The Title IX Coordinator is Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809, phone (401) 254-3123, email jstanley@rwu.edu. Equal employment opportunity, including veterans and individuals with disabilities. PI278345550
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Roger Williams University Information Technology is hiring for a Technology Services Specialist. This position is ideal for an entry‑level candidate with a basic background in technology support and strong customer service experience. The role offers growth opportunities on a beautiful campus on Narragansett Bay. Responsibilities
Provide Tier 1 technical support to students, faculty, and staff, via phone, walk-in, web forms, and e-mail for supported applications and IT services. Assist with problem research, identification, resolution, follow-up, routing, and escalation as required. Actively contribute to the team by improving customer satisfaction and contributing to an integrated knowledge base, and collaborate with student assistants as part of a team. Qualifications
Bachelor’s degree in computer science, information science, or a related field, or equivalent experience. Customer service experience. Working knowledge of Windows and Apple platforms, and mobile devices. Effective interpersonal, verbal, and written communication skills. Ability to work independently and on a team; strong prioritization and time-management in a high-volume environment. Preferred Qualifications
Experience working with a ticketing system. Experience in a higher education environment. Equivalent combination of education and experience may be accepted at the university’s discretion. Additional Information
Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our non-discrimination policy, refer to the university’s guidelines. RWU prohibits discrimination on the basis of sex in its education programs and activities and complies with Title IX. Complaints related to Title IX should be reported to the Title IX Coordinator. Details regarding the formal complaint process can be found in the university’s Title IX policy and procedures. The Title IX Coordinator is Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809, phone (401) 254-3123, email jstanley@rwu.edu. Equal employment opportunity, including veterans and individuals with disabilities. PI278345550
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