Roger Williams University
Technology Services Specialist, Information Tec...
Roger Williams University, Bristol, Rhode Island, us, 02809
Overview
Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value all races, genders, identities, and abilities. RWU is committed to creating a thriving community that encourages lifelong learning, professional development, and academic innovation. Job Title
Technology Services Specialist Job Description
Roger Williams University Information Technology is hiring for a Technology Services Specialist. Come join a collaborative team, working on a beautiful campus on Narragansett Bay. This position is perfect for someone who is an entry-level candidate with a basic background in technology support and great customer service experience. We offer the support and time to grow and advance your career! The Technology Services Specialist provides Tier 1 technical support and expertise to students, faculty and staff, while working with student assistants as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Responsibilities include problem research, identification, resolution, follow-up, routing and escalation, as required. The Technology Services Specialist is expected to actively contribute to the team by working collaboratively, identifying opportunities to improve customer satisfaction, and contributing to an integrated knowledge base. Commitment to Diversity
The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity makes us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued. Requirements
Bachelor's degree in computer, information science or a related field or equivalent experience. Working knowledge of Windows and Apple platforms, as well as mobile devices. Effective interpersonal, verbal, and written communication skills. Experience working independently and on a team. Understanding of prioritization and time management in a high-volume environment. Preferred Qualifications
Experience working with a ticketing system. Experience in a higher education environment. Note: At the University’s discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position. Additional Information
Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here. RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. Title IX Coordinator: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 / Email: jstanley@rwu.edu Application Instructions
Please attach a resume, cover letter, and list of three (3) professional references.
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Roger Williams University seeks to recruit and support a broadly diverse community of faculty and staff. We value all races, genders, identities, and abilities. RWU is committed to creating a thriving community that encourages lifelong learning, professional development, and academic innovation. Job Title
Technology Services Specialist Job Description
Roger Williams University Information Technology is hiring for a Technology Services Specialist. Come join a collaborative team, working on a beautiful campus on Narragansett Bay. This position is perfect for someone who is an entry-level candidate with a basic background in technology support and great customer service experience. We offer the support and time to grow and advance your career! The Technology Services Specialist provides Tier 1 technical support and expertise to students, faculty and staff, while working with student assistants as part of a team that provides technical support via phone, walk-in, web forms, and e-mail for supported applications and IT services. Responsibilities include problem research, identification, resolution, follow-up, routing and escalation, as required. The Technology Services Specialist is expected to actively contribute to the team by working collaboratively, identifying opportunities to improve customer satisfaction, and contributing to an integrated knowledge base. Commitment to Diversity
The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity makes us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued. Requirements
Bachelor's degree in computer, information science or a related field or equivalent experience. Working knowledge of Windows and Apple platforms, as well as mobile devices. Effective interpersonal, verbal, and written communication skills. Experience working independently and on a team. Understanding of prioritization and time management in a high-volume environment. Preferred Qualifications
Experience working with a ticketing system. Experience in a higher education environment. Note: At the University’s discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position. Additional Information
Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here. RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. Title IX Coordinator: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: (401) 254-3123 / Email: jstanley@rwu.edu Application Instructions
Please attach a resume, cover letter, and list of three (3) professional references.
#J-18808-Ljbffr