Acrisure
Overview
Job Title: Salesforce System Administrator Department: Acrisure Digital Solutions Company: Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Position Overview: The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals. Key Responsibilities
Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions. FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting. Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members. Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations. System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce. Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation. End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices. Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation. Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements. Qualifications
Minimum of 5 years of Salesforce administration experience in a large-scale environment Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products Salesforce Administrator certification preferred or strong willingness to obtain Strong analytical and problem-solving skills with attention to detail Excellent communication skills for technical and non-technical audiences Customer-service oriented with strong relationship-building skills Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary Commitment to quality, initiative, and critical thinking Proactive and able to drive projects independently Quick learner who adapts to changing business and technical requirements Team-oriented but capable of independent work Interest in leveraging technology to improve insurance operations and client/member experiences Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Note:
This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Equal opportunity employer. Acrisure recruits, hires, trains, promotes, compensates individuals based on job-related qualifications and abilities. We provide a work environment that respects the dignity and worth of every individual and is free from all forms of employment discrimination. Reasonable accommodations are provided to qualified individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. If you need an accommodation or assistance with the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants at the Acrisure California Applicant Privacy Policy: www.Acrisure.com/privacy/caapplicant. Compensation
The base compensation range for this position is $115,000 - $135,000. Placement within the range will be based on skills, experience, qualifications, location, and internal equity. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from agencies without a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not pay a referral fee.
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Job Title: Salesforce System Administrator Department: Acrisure Digital Solutions Company: Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Position Overview: The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals. Key Responsibilities
Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions. FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting. Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members. Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations. System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce. Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation. End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices. Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation. Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements. Qualifications
Minimum of 5 years of Salesforce administration experience in a large-scale environment Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products Salesforce Administrator certification preferred or strong willingness to obtain Strong analytical and problem-solving skills with attention to detail Excellent communication skills for technical and non-technical audiences Customer-service oriented with strong relationship-building skills Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary Commitment to quality, initiative, and critical thinking Proactive and able to drive projects independently Quick learner who adapts to changing business and technical requirements Team-oriented but capable of independent work Interest in leveraging technology to improve insurance operations and client/member experiences Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Note:
This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Equal opportunity employer. Acrisure recruits, hires, trains, promotes, compensates individuals based on job-related qualifications and abilities. We provide a work environment that respects the dignity and worth of every individual and is free from all forms of employment discrimination. Reasonable accommodations are provided to qualified individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. If you need an accommodation or assistance with the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants at the Acrisure California Applicant Privacy Policy: www.Acrisure.com/privacy/caapplicant. Compensation
The base compensation range for this position is $115,000 - $135,000. Placement within the range will be based on skills, experience, qualifications, location, and internal equity. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from agencies without a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not pay a referral fee.
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