Acrisure
Overview
Join to apply for the
Salesforce Systems Administrator
role at
Acrisure Job Description Job Title:
Salesforce System Administrator Department:
Acrisure Digital Solutions About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown significantly in revenue and workforce, prioritizing leadership, accountability, and collaboration. Position Overview:
The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals.
Key Responsibilities
Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions.
FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting.
Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members.
Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations.
System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce.
Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation.
End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices.
Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation.
Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements.
Qualifications
Minimum of 5 years of Salesforce administration experience in a large-scale environment
Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products
Salesforce Administrator certification preferred or strong willingness to obtain
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills for technical and non-technical audiences
Customer-service oriented with strong relationship-building skills
Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary
Commitment to quality, initiative, and critical thinking
Proactive and able to drive projects independently
Quick learner who adapts to changing business and technical requirements
Team-oriented but capable of independent work
Benefits
Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical, Dental, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
EEO statements and privacy notes as applicable: Acrisure is committed to employing a diverse workforce and providing accommodations for applicants with disabilities or based on religious beliefs as required by law. California privacy practices for applicants are available at www.Acrisure.com/privacy/caapplicant.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Insurance
Pay Details: The base compensation range for this position is $115,000 - $135,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on skills, experience, location, and internal equity.
We welcome job seekers in Columbus, OH. To inquire about accommodations or the application process, please contact the appropriate department. This posting does not reflect all locations or benefits and may vary by subsidiary or geographic location.
#J-18808-Ljbffr
Join to apply for the
Salesforce Systems Administrator
role at
Acrisure Job Description Job Title:
Salesforce System Administrator Department:
Acrisure Digital Solutions About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown significantly in revenue and workforce, prioritizing leadership, accountability, and collaboration. Position Overview:
The Salesforce Systems Administrator will be responsible for the configuration, administration, maintenance, and optimization of Salesforce and related systems, including Salesforce Financial Services Cloud (FSC) and Agentforce. This role ensures the CRM functions at peak efficiency, supports end users, and collaborates with vendors and cross-functional teams on enhancements and integrations. The administrator will leverage Salesforce tools and best practices to enhance operational efficiency, improve customer/member experiences, and support strategic business goals.
Key Responsibilities
Salesforce Administration: Configure, maintain, and optimize multiple Salesforce orgs, including FSC, Experience Cloud, Service Cloud, Custom Objects, Flows, Reports, Dashboards, and user permissions.
FSC & Agentforce Management: Implement and maintain FSC features including client relationship management, householding, opportunity management, and compliance tracking. Configure Agentforce for broker and agent management workflows, lead tracking, and performance reporting.
Data & Reporting: Manage complex data operations, including reporting, dashboards, and analytics to provide actionable insights for stakeholders and members.
Vendor & Project Collaboration: Collaborate with vendors on system upgrades, patches, and improvement projects. Partner with web and app teams on cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) and system integrations.
System Optimization: Recommend and implement best practices to enhance Salesforce adoption and efficiency, including automation, workflows, and custom objects tailored to FSC and Agentforce.
Quality Assurance & Documentation: Test, troubleshoot, and resolve system issues. Maintain comprehensive technical and user-facing documentation.
End-User Training & Support: Provide training and guidance to end users on Salesforce FSC, Agentforce, and related applications, ensuring adoption and adherence to best practices.
Continuous Learning: Stay current on Salesforce releases, FSC/Agentforce features, and industry best practices through vendor engagement and user community participation.
Project Management & DevOps Practices: Apply AGILE methodologies, Jira, GitHub, CI/CD pipelines (Copado, GearSet), and monitoring tools for system updates and enhancements.
Qualifications
Minimum of 5 years of Salesforce administration experience in a large-scale environment
Hands-on experience with Salesforce Financial Services Cloud (FSC), Agentforce, and related Salesforce products
Salesforce Administrator certification preferred or strong willingness to obtain
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills for technical and non-technical audiences
Customer-service oriented with strong relationship-building skills
Ability to manage multiple priorities, adapt to change, and work some evenings/weekends as necessary
Commitment to quality, initiative, and critical thinking
Proactive and able to drive projects independently
Quick learner who adapts to changing business and technical requirements
Team-oriented but capable of independent work
Benefits
Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical, Dental, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
EEO statements and privacy notes as applicable: Acrisure is committed to employing a diverse workforce and providing accommodations for applicants with disabilities or based on religious beliefs as required by law. California privacy practices for applicants are available at www.Acrisure.com/privacy/caapplicant.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Insurance
Pay Details: The base compensation range for this position is $115,000 - $135,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on skills, experience, location, and internal equity.
We welcome job seekers in Columbus, OH. To inquire about accommodations or the application process, please contact the appropriate department. This posting does not reflect all locations or benefits and may vary by subsidiary or geographic location.
#J-18808-Ljbffr