Jobs via Dice
Senior Professional Network Operations - Hybrid Gold River, CA
Jobs via Dice, Gold River, California, United States
Senior Professional Network Operations - Hybrid Gold River, CA
Summary: As a Senior Professional Network Operator at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve. Gainwell values work flexibility, learning, and career development, and offers opportunities for growth, certifications, educational assistance, and leadership and technical development academies.
Responsibilities
Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support, configure, and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
Participate in incident response and root cause analysis for network-related issues.
Assist in network architecture planning, upgrades, and capacity management.
Ensure compliance with security policies, operational procedures, and industry best practices.
Install and maintain patches on Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware/software maintenance with customers and application teams.
Support and participate in disaster recovery drills, backups, and recovery.
Participate in an on-call rotation to provide support for both client needs and business operations.
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.
What we're looking for
3-5 years of Cisco system administration experience in a production environment.
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SD-WAN, etc.).
Client focused with excellent communication and documentation skills.
Willing to accept on-call responsibilities for network support.
Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
General working knowledge of Linux variants and Windows Servers.
What you should expect in this role
This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA).
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is October 31, 2025.
The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, veteran status, disability, or other legally protected characteristics.
Nearest Major Market:
Sacramento
#J-18808-Ljbffr
Responsibilities
Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support, configure, and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
Participate in incident response and root cause analysis for network-related issues.
Assist in network architecture planning, upgrades, and capacity management.
Ensure compliance with security policies, operational procedures, and industry best practices.
Install and maintain patches on Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware/software maintenance with customers and application teams.
Support and participate in disaster recovery drills, backups, and recovery.
Participate in an on-call rotation to provide support for both client needs and business operations.
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.
What we're looking for
3-5 years of Cisco system administration experience in a production environment.
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SD-WAN, etc.).
Client focused with excellent communication and documentation skills.
Willing to accept on-call responsibilities for network support.
Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
General working knowledge of Linux variants and Windows Servers.
What you should expect in this role
This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA).
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is October 31, 2025.
The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, veteran status, disability, or other legally protected characteristics.
Nearest Major Market:
Sacramento
#J-18808-Ljbffr