Gainwell Technologies
Senior Professional Network Operations - Hybrid Gold River, CA
Gainwell Technologies, Rancho Cordova, California, us, 95741
Senior Professional Network Operations - Hybrid Gold River, CA
Join to apply for the Senior Professional Network Operations role at Gainwell Technologies in Hybrid Gold River, CA. Gainwell offers work flexibility, opportunities for career development, and a range of professional development resources.
Summary
As a Senior Professional Network Operator at Gainwell, you will contribute your skills to help our clients improve the health and well-being of the members they serve. You will work with a team that embraces innovation and seeks practical solutions to healthcare challenges, and you will have opportunities to grow your technical credentials and certifications.
What You’ll Do (Responsibilities)
Deliver a customer-focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support, configure, and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate with cross-functional teams including Tech Support, Security, NOC, and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
Participate in incident response and root cause analysis for network-related issues.
Assist in network architecture planning, upgrades, and capacity management.
Ensure compliance with security policies, operational procedures, and industry best practices.
Install and maintain patches on Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, and Certificates.
Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware/software maintenance with customers and application teams.
Support and participate in disaster recovery drills, backups, and recovery.
Participate in an on-call rotation to provide support for both client needs and business operations.
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client-related problems.
What We're Looking For
3-5 years of Cisco system administration experience in a production environment.
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SD-WAN, etc.).
Client-focused with excellent communication and documentation skills.
Willing to accept on-call responsibilities for network support.
Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
General working knowledge of Linux variants and Windows Servers.
What You Should Expect In This Role
This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA).
Video cameras must be used during all interviews and during the initial week of orientation.
The deadline to submit applications for this posting is October 3, 2025.
The pay range for this position is $80,000.00 - $114,300.00 per year. Base pay may vary based on geographic region, internal equity, job-related knowledge, skills, and experience. Eligible employees receive a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, disability, or other protected characteristics.
Referrals increase your chances of interviewing at Gainwell Technologies. Get notified about new Senior roles in Rancho Cordova, CA.
Position postings and related details are subject to change without notice.
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Summary
As a Senior Professional Network Operator at Gainwell, you will contribute your skills to help our clients improve the health and well-being of the members they serve. You will work with a team that embraces innovation and seeks practical solutions to healthcare challenges, and you will have opportunities to grow your technical credentials and certifications.
What You’ll Do (Responsibilities)
Deliver a customer-focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support, configure, and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate with cross-functional teams including Tech Support, Security, NOC, and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
Monitor network health and performance using SolarWinds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
Participate in incident response and root cause analysis for network-related issues.
Assist in network architecture planning, upgrades, and capacity management.
Ensure compliance with security policies, operational procedures, and industry best practices.
Install and maintain patches on Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, and Certificates.
Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware/software maintenance with customers and application teams.
Support and participate in disaster recovery drills, backups, and recovery.
Participate in an on-call rotation to provide support for both client needs and business operations.
Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client-related problems.
What We're Looking For
3-5 years of Cisco system administration experience in a production environment.
Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SD-WAN, etc.).
Client-focused with excellent communication and documentation skills.
Willing to accept on-call responsibilities for network support.
Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
General working knowledge of Linux variants and Windows Servers.
What You Should Expect In This Role
This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA).
Video cameras must be used during all interviews and during the initial week of orientation.
The deadline to submit applications for this posting is October 3, 2025.
The pay range for this position is $80,000.00 - $114,300.00 per year. Base pay may vary based on geographic region, internal equity, job-related knowledge, skills, and experience. Eligible employees receive a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, disability, or other protected characteristics.
Referrals increase your chances of interviewing at Gainwell Technologies. Get notified about new Senior roles in Rancho Cordova, CA.
Position postings and related details are subject to change without notice.
#J-18808-Ljbffr