Thrive Pet Healthcare
Veterinary Client Service Representative
Thrive Pet Healthcare, Newport Beach, California, us, 92659
Overview
Veterinary Client Service Representative at Thrive Pet Healthcare. This role involves providing comprehensive client and patient care throughout their journey with the hospital. Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet; assist with new client registrations and inform them of expected wait times. Educate clients and answer non-medical inquiries. Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes. Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments. Maintain computer records with up-to-date client and patient data, verifying each patient entering the hospital. Maintain the front desk, reception area, waiting areas and exam rooms in a neat and clean manner. Ensure financial responsibilities are met; review charges for services, and reconcile cash drawer with computer-generated reporting. Be willing to guide, mentor, and support fellow team members. Qualifications & Skills
Customer service experience and 2 years of veterinary medicine experience are highly preferred. Excellent communication skills; team oriented with the ability to collaborate and support others. Outstanding multi-tasking ability. Ability to work rotating weekends and certain holidays. Desire to practice empathetic, gold-standard medicine benefiting patients. Positivity, kindness, and trustworthy communication with patients, team members, and clients. Desire to grow and advance as a valued member of the team. About the Hospital
At Corona Del Mar Animal Hospital, a Thrive Pet Healthcare partner, we offer primary care for dogs and cats in Corona Del Mar, Newport Beach, Newport, and Irvine. We emphasize quality care and a great experience for pets and pet owners in the community. Benefits
Competitive pay 401(k) with employer match Mental health resources, including 24/7 access to Lyra Health Paid parental leave Purr-ental leave for pet adoption Employer-sponsored childcare and elder care Personalized care for every family-forming journey Discretionary funds and FREE CE courses Pet perks and veterinary service discounts Student loan management tools and assistance Compensation
Base pay range: $17.00/hr - $19.00/hr. Compensation is negotiable based on credentials and experience, with the actual rate determined by skills, qualifications, experience, and location. About Thrive
Thrive Pet Healthcare is a network of partner hospitals dedicated to shaping the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We support professional development and offer resources to help our teams thrive.
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Veterinary Client Service Representative at Thrive Pet Healthcare. This role involves providing comprehensive client and patient care throughout their journey with the hospital. Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet; assist with new client registrations and inform them of expected wait times. Educate clients and answer non-medical inquiries. Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes. Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments. Maintain computer records with up-to-date client and patient data, verifying each patient entering the hospital. Maintain the front desk, reception area, waiting areas and exam rooms in a neat and clean manner. Ensure financial responsibilities are met; review charges for services, and reconcile cash drawer with computer-generated reporting. Be willing to guide, mentor, and support fellow team members. Qualifications & Skills
Customer service experience and 2 years of veterinary medicine experience are highly preferred. Excellent communication skills; team oriented with the ability to collaborate and support others. Outstanding multi-tasking ability. Ability to work rotating weekends and certain holidays. Desire to practice empathetic, gold-standard medicine benefiting patients. Positivity, kindness, and trustworthy communication with patients, team members, and clients. Desire to grow and advance as a valued member of the team. About the Hospital
At Corona Del Mar Animal Hospital, a Thrive Pet Healthcare partner, we offer primary care for dogs and cats in Corona Del Mar, Newport Beach, Newport, and Irvine. We emphasize quality care and a great experience for pets and pet owners in the community. Benefits
Competitive pay 401(k) with employer match Mental health resources, including 24/7 access to Lyra Health Paid parental leave Purr-ental leave for pet adoption Employer-sponsored childcare and elder care Personalized care for every family-forming journey Discretionary funds and FREE CE courses Pet perks and veterinary service discounts Student loan management tools and assistance Compensation
Base pay range: $17.00/hr - $19.00/hr. Compensation is negotiable based on credentials and experience, with the actual rate determined by skills, qualifications, experience, and location. About Thrive
Thrive Pet Healthcare is a network of partner hospitals dedicated to shaping the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We support professional development and offer resources to help our teams thrive.
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