Efovinity Inc
Job Summary
we are seeking an
it analyst
to provide frontline technology support and solutions across the firm. this role is responsible for daily it operations, supporting meeting and event technologies, assisting with hardware and software needs, and contributing to firmwide it projects and initiatives. the it analyst ensures seamless technology operations, user satisfaction, and adherence to information security best practices. Key responsibilities
serve as the first point of contact for it support requests, delivering timely, high-quality solutions for
software, hardware, and networking issues . support and facilitate
meeting technologies , including video conferencing, presentations, client meetings, and special events. provide on-site and remote
end-user support ; escalate and resolve issues in coordination with it teams. install, configure, and maintain firm-standard software and hardware . maintain office computers, printers, and
it asset inventory . manage service requests in the firm s
ticketing system (servicenow)
, ensuring accurate lifecycle tracking and communication with end users. support
mobile technologies (ios, ipadOS)
and remote access tools ( citrix, vpn ). collaborate with firmwide it groups to support planned maintenance, outages, and
project deployments . promote
data security policies and best practices
while maintaining compliance with firmwide information security requirements. participate in it projects, user training, and adoption of new technologies . required proficiencies
strong knowledge of
microsoft operating systems, office suite, teams
, and
servicenow . experience with
networking technologies, cabling, and data communication devices . proficiency in
document management systems (imanage/work 10) . familiarity with
remote access tools (citrix, vpn)
and mobile platforms. knowledge of
data security practices
and project management. qualifications
associate s or bachelor s degree preferred , or equivalent work experience. 3+ years providing customer-facing it support , including hardware, software, and networking technologies. 3+ years of lan, wan, and network systems support and management . 3+ years of experience configuring, installing, and maintaining client operating systems and related devices . prior experience in a law firm is required . skills and certifications (required)
prior experience in a law firm 3+ years of experience configuring, installing, and maintaining client operating systems and related devices 3+ years of lan, wan, and network systems support and management 3+ years providing customer-facing it support
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we are seeking an
it analyst
to provide frontline technology support and solutions across the firm. this role is responsible for daily it operations, supporting meeting and event technologies, assisting with hardware and software needs, and contributing to firmwide it projects and initiatives. the it analyst ensures seamless technology operations, user satisfaction, and adherence to information security best practices. Key responsibilities
serve as the first point of contact for it support requests, delivering timely, high-quality solutions for
software, hardware, and networking issues . support and facilitate
meeting technologies , including video conferencing, presentations, client meetings, and special events. provide on-site and remote
end-user support ; escalate and resolve issues in coordination with it teams. install, configure, and maintain firm-standard software and hardware . maintain office computers, printers, and
it asset inventory . manage service requests in the firm s
ticketing system (servicenow)
, ensuring accurate lifecycle tracking and communication with end users. support
mobile technologies (ios, ipadOS)
and remote access tools ( citrix, vpn ). collaborate with firmwide it groups to support planned maintenance, outages, and
project deployments . promote
data security policies and best practices
while maintaining compliance with firmwide information security requirements. participate in it projects, user training, and adoption of new technologies . required proficiencies
strong knowledge of
microsoft operating systems, office suite, teams
, and
servicenow . experience with
networking technologies, cabling, and data communication devices . proficiency in
document management systems (imanage/work 10) . familiarity with
remote access tools (citrix, vpn)
and mobile platforms. knowledge of
data security practices
and project management. qualifications
associate s or bachelor s degree preferred , or equivalent work experience. 3+ years providing customer-facing it support , including hardware, software, and networking technologies. 3+ years of lan, wan, and network systems support and management . 3+ years of experience configuring, installing, and maintaining client operating systems and related devices . prior experience in a law firm is required . skills and certifications (required)
prior experience in a law firm 3+ years of experience configuring, installing, and maintaining client operating systems and related devices 3+ years of lan, wan, and network systems support and management 3+ years providing customer-facing it support
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