Revvity
Overview
The Customer Application Scientist will provide support and training for Diagnostics products in a manner that meets or exceeds customer satisfaction and quality expectations. The role includes training and supporting customers on end-to-end solutions including instrumentation and reagents. The successful candidate will provide technical feedback to product development, train customers, troubleshoot issues onsite and remotely, and open F1 complaints when required for investigation by manufacturing. Responsibilities
Troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader Dispatching field engineers when appropriate Creating appropriate documentation for all work performed Engaging Customer Service to assist with technical reviews of equipment orders Transitioning knowledge to other team members through documentation and communication Understanding and communicating product descriptions and customer-specific workflows to product management Conducting customer training sessions for products assigned by the Team Leader Producing and maintaining customer training material Assisting in the creation of technical support standards and improvements that increase efficiency and improve turnaround times and customer satisfaction Assisting in special projects such as optimization and configuration of new instrumentation for individual assays Proactively communicating status of special projects and unresolved issues to the Team Leader Transferring application knowledge to the regions Training new and current employees in procedures and policies such as SFDC Delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with supervisory guidance 30% Domestic travel required Basic Qualifications
Bachelor’s degree in STEM or related field and 2+ years’ experience in a technical, customer-facing role OR Medical Technologist certificate and 2+ years of experience in a diagnostic laboratory Preferred Qualifications
Ability to work in a team environment with shared goals Ability to provide clear and structured written documentation Ability to perform moderate to highly complex analytical processes without direct supervision Excellent group interaction and negotiating skills Demonstrated ability to handle multiple tasks with different priorities Excellent presentation skills in front of internal teams, customers, and large audiences (conferences, webinars, etc.) Willingness to travel domestically at least 50% of the time What we offer
Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time Off Parental Benefits Compassionate Care Leave 401(k) with Company Match Employee Stock Purchase Plan Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
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The Customer Application Scientist will provide support and training for Diagnostics products in a manner that meets or exceeds customer satisfaction and quality expectations. The role includes training and supporting customers on end-to-end solutions including instrumentation and reagents. The successful candidate will provide technical feedback to product development, train customers, troubleshoot issues onsite and remotely, and open F1 complaints when required for investigation by manufacturing. Responsibilities
Troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader Dispatching field engineers when appropriate Creating appropriate documentation for all work performed Engaging Customer Service to assist with technical reviews of equipment orders Transitioning knowledge to other team members through documentation and communication Understanding and communicating product descriptions and customer-specific workflows to product management Conducting customer training sessions for products assigned by the Team Leader Producing and maintaining customer training material Assisting in the creation of technical support standards and improvements that increase efficiency and improve turnaround times and customer satisfaction Assisting in special projects such as optimization and configuration of new instrumentation for individual assays Proactively communicating status of special projects and unresolved issues to the Team Leader Transferring application knowledge to the regions Training new and current employees in procedures and policies such as SFDC Delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with supervisory guidance 30% Domestic travel required Basic Qualifications
Bachelor’s degree in STEM or related field and 2+ years’ experience in a technical, customer-facing role OR Medical Technologist certificate and 2+ years of experience in a diagnostic laboratory Preferred Qualifications
Ability to work in a team environment with shared goals Ability to provide clear and structured written documentation Ability to perform moderate to highly complex analytical processes without direct supervision Excellent group interaction and negotiating skills Demonstrated ability to handle multiple tasks with different priorities Excellent presentation skills in front of internal teams, customers, and large audiences (conferences, webinars, etc.) Willingness to travel domestically at least 50% of the time What we offer
Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time Off Parental Benefits Compassionate Care Leave 401(k) with Company Match Employee Stock Purchase Plan Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
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