Peloton Interactive
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Research Operations Specialist
role at
Peloton Interactive . Peloton’s purpose is to empower our members to live fit, strong, long, and happy lives. We do this by bringing integrated fitness + wellness experiences to our members anywhere, anytime. Peloton has the world’s most supportive community, best in class hardware + software + human coaching (our instructors). We’re looking for an experienced and passionate
Research Operations Specialist
to join our team in New York City. In this role, you will be the backbone of our research efforts, ensuring our User Research team is equipped with the right tools, processes, and support to deliver the best-in-class integrated fitness and wellness experiences our members know and love. Overview
YOU BRING TO PELOTON Exceptional attention to detail:
Strong ability to organize information and coordinate multiple simultaneous projects with different timelines. Proactive problem-solving:
Dependable and proactive, able to anticipate issues, solve problems, and pivot when priorities change. Effective communication:
Excellent at communicating with a wide variety of people, from research participants to internal stakeholders, and can confidently train others on our tools. Process optimization expertise:
Skilled at defining and optimizing processes and acting on prioritized opportunities to improve team efficiency. Relationship management:
Experience in managing relationships with team members, stakeholders, and vendors. Passion for user research:
Passionate about user-centered design, user research, and fostering a positive customer experience; understands the value of various research methodologies. Experience:
3+ years of relevant experience and familiarity with (or willingness to learn) user research software and tools. Responsibilities
Coordinate research studies:
Manage logistics for a variety of research methodologies, including moderated and unmoderated usability studies, surveys, focus groups, and in-home interviews. Recruit and manage participants:
Source participants from our user database and third-party sources; serve as the main point of contact for participants, handling communications, scheduling, study preparation, and incentives. Ensure a positive participant experience:
Ensure every participant has a positive and seamless experience with Peloton. Optimize processes:
Define and manage standardized processes for recruitment, ethical research practices, and global legal and business guidelines; create standards to improve efficiency and effectiveness. Manage tools & vendors:
Maintain research tools, equipment, software licenses, and vendor relationships; explore new tools and manage vendor onboarding to keep the team set up for success. Create and deliver training:
Develop training and documentation for tools to maximize resource value. Manage budgets:
Oversee research study budgets, including tracking and timely payments. Build collaborative relationships:
Partner with teams across the company (e.g., Product Analytics, Member Experience) to support research efforts. Maintain knowledge bases:
Organize and maintain a central database of past and upcoming research projects; manage internal communications. Engage communities:
Build and engage research communities to support ongoing and on-demand research needs. Plan team events:
Collaborate with research leadership to plan strategy and content for team events. Benefits and Compensation
The base salary range represents the low and high end of the anticipated salary for this role at our New York City headquarters. Actual base salary offered depends on factors including experience and business objectives. Peloton’s total rewards include annual equity awards, an Employee Stock Purchase Plan, and region-specific health and welfare benefits. Benefits include: medical, dental, and vision insurance; generous PTO; disability coverage; mental health resources; 401k; tuition reimbursement; student loan paydown; fertility and adoption support; paid parental leave; child care and family care discounts; Peloton Digital App access and discounts; commuter benefits; Citi Bike discount; pet insurance; and more. Base Salary Range: $106,300 USD - $125,750 USD About Peloton
Peloton (NASDAQ: PTON) provides Members with expert instruction and world-class content to create impactful and entertaining workout experiences anywhere, anytime. Founded in 2012 and headquartered in New York City, Peloton serves Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Equal Employment Opportunity
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. If you would like to request accommodations during the application process, please email applicantaccommodations@onepeloton.com. Peloton embraces technology to accelerate innovation, but we will not permit the use of AI tools during any stage of the application or interview process. We describe your skills and experiences without mediation by AI tools. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias or Peloton employees. Peloton is not responsible for agency fees related to unsolicited resumes.
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Research Operations Specialist
role at
Peloton Interactive . Peloton’s purpose is to empower our members to live fit, strong, long, and happy lives. We do this by bringing integrated fitness + wellness experiences to our members anywhere, anytime. Peloton has the world’s most supportive community, best in class hardware + software + human coaching (our instructors). We’re looking for an experienced and passionate
Research Operations Specialist
to join our team in New York City. In this role, you will be the backbone of our research efforts, ensuring our User Research team is equipped with the right tools, processes, and support to deliver the best-in-class integrated fitness and wellness experiences our members know and love. Overview
YOU BRING TO PELOTON Exceptional attention to detail:
Strong ability to organize information and coordinate multiple simultaneous projects with different timelines. Proactive problem-solving:
Dependable and proactive, able to anticipate issues, solve problems, and pivot when priorities change. Effective communication:
Excellent at communicating with a wide variety of people, from research participants to internal stakeholders, and can confidently train others on our tools. Process optimization expertise:
Skilled at defining and optimizing processes and acting on prioritized opportunities to improve team efficiency. Relationship management:
Experience in managing relationships with team members, stakeholders, and vendors. Passion for user research:
Passionate about user-centered design, user research, and fostering a positive customer experience; understands the value of various research methodologies. Experience:
3+ years of relevant experience and familiarity with (or willingness to learn) user research software and tools. Responsibilities
Coordinate research studies:
Manage logistics for a variety of research methodologies, including moderated and unmoderated usability studies, surveys, focus groups, and in-home interviews. Recruit and manage participants:
Source participants from our user database and third-party sources; serve as the main point of contact for participants, handling communications, scheduling, study preparation, and incentives. Ensure a positive participant experience:
Ensure every participant has a positive and seamless experience with Peloton. Optimize processes:
Define and manage standardized processes for recruitment, ethical research practices, and global legal and business guidelines; create standards to improve efficiency and effectiveness. Manage tools & vendors:
Maintain research tools, equipment, software licenses, and vendor relationships; explore new tools and manage vendor onboarding to keep the team set up for success. Create and deliver training:
Develop training and documentation for tools to maximize resource value. Manage budgets:
Oversee research study budgets, including tracking and timely payments. Build collaborative relationships:
Partner with teams across the company (e.g., Product Analytics, Member Experience) to support research efforts. Maintain knowledge bases:
Organize and maintain a central database of past and upcoming research projects; manage internal communications. Engage communities:
Build and engage research communities to support ongoing and on-demand research needs. Plan team events:
Collaborate with research leadership to plan strategy and content for team events. Benefits and Compensation
The base salary range represents the low and high end of the anticipated salary for this role at our New York City headquarters. Actual base salary offered depends on factors including experience and business objectives. Peloton’s total rewards include annual equity awards, an Employee Stock Purchase Plan, and region-specific health and welfare benefits. Benefits include: medical, dental, and vision insurance; generous PTO; disability coverage; mental health resources; 401k; tuition reimbursement; student loan paydown; fertility and adoption support; paid parental leave; child care and family care discounts; Peloton Digital App access and discounts; commuter benefits; Citi Bike discount; pet insurance; and more. Base Salary Range: $106,300 USD - $125,750 USD About Peloton
Peloton (NASDAQ: PTON) provides Members with expert instruction and world-class content to create impactful and entertaining workout experiences anywhere, anytime. Founded in 2012 and headquartered in New York City, Peloton serves Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Equal Employment Opportunity
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. If you would like to request accommodations during the application process, please email applicantaccommodations@onepeloton.com. Peloton embraces technology to accelerate innovation, but we will not permit the use of AI tools during any stage of the application or interview process. We describe your skills and experiences without mediation by AI tools. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias or Peloton employees. Peloton is not responsible for agency fees related to unsolicited resumes.
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