Fluidra North America
Contract Technical & Warranty Support Rep I
Fluidra North America, Carlsbad, California, United States, 92002
Overview
Fluidra is looking for a
Contract Technical & Warranty Support Rep 1
to join our team in Carlsbad, CA. Base pay range: $21.00/hr - $25.00/hr What You Will Contribute
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Fluidra warranty and service guidelines. Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary. Additionally, you will: Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs. Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded. Review and authorize warranty service work to be performed by independent service companies. Attend technical training classes in an effort to maintain current with troubleshooting products. Work with other team members to help achieve overall department goals and tasks. Other duties as assigned. What We Seek
Must be able to work in a fast-paced environment and have the ability to multi-task. Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim. At least 6 months of “hands on” mechanical and electrical troubleshooting and/or repair experience desired. Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition. Must be able to type 50 WPM. Possess a technical aptitude with an electrical or mechanical background. Preferred
Experience with Oracle EBS a plus. Pool and Spa Industry experience. Call center experience. Proficiency with MS Office tools. Education
High school diploma or equivalent. Who We Are
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover‑Pools, iAquaLink, Grand Effects, Dell and Nature2 names. With these resources we’re able to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation. Fluidra is proud to be an equal opportunity employer. If you are excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic. Expected hourly rate is $21.00 - $25.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation. Job Details
Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Manufacturing Note: This posting may include related roles such as Support Services Consultant (Technical Support), Technical Support Representative I (Remote), and Customer Service/Call Center positions as context for similar opportunities.
#J-18808-Ljbffr
Fluidra is looking for a
Contract Technical & Warranty Support Rep 1
to join our team in Carlsbad, CA. Base pay range: $21.00/hr - $25.00/hr What You Will Contribute
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Fluidra warranty and service guidelines. Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary. Additionally, you will: Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs. Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded. Review and authorize warranty service work to be performed by independent service companies. Attend technical training classes in an effort to maintain current with troubleshooting products. Work with other team members to help achieve overall department goals and tasks. Other duties as assigned. What We Seek
Must be able to work in a fast-paced environment and have the ability to multi-task. Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim. At least 6 months of “hands on” mechanical and electrical troubleshooting and/or repair experience desired. Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition. Must be able to type 50 WPM. Possess a technical aptitude with an electrical or mechanical background. Preferred
Experience with Oracle EBS a plus. Pool and Spa Industry experience. Call center experience. Proficiency with MS Office tools. Education
High school diploma or equivalent. Who We Are
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover‑Pools, iAquaLink, Grand Effects, Dell and Nature2 names. With these resources we’re able to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation. Fluidra is proud to be an equal opportunity employer. If you are excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic. Expected hourly rate is $21.00 - $25.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation. Job Details
Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Manufacturing Note: This posting may include related roles such as Support Services Consultant (Technical Support), Technical Support Representative I (Remote), and Customer Service/Call Center positions as context for similar opportunities.
#J-18808-Ljbffr