CLEAR
Overview
CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is seeking a Senior Manager, Payments to lead the end-to-end strategy and execution of our subscription payments ecosystem. You’ll serve as the in-house expert on credit card billing systems and data flows, responsible for ensuring accuracy, reliability, and continuous optimization of our billing operations. Reporting directly to CLEAR’s Chief Accounting Officer, you’ll partner cross-functionally to improve performance, reduce risk, and enhance the member experience.
Responsibilities
Ensure billing processes run with high accuracy, uptime, and compliance—24/7/365
Monitor and optimize key performance indicators, including authorization success rate, payment failure rate, chargeback rate, recovery and fraud exposure, transaction costs, and interchange fees
Collaborate with cross-functional teams (Engineering, Product, and Member Care) to improve authorization, conversion, and mitigate payment-related friction
Develop reporting and dashboards for leadership to create transparency and drive accountability across teams
Troubleshoot and resolve operational issues related to payment failures, declines, or disputes
How you'll measure success
Chargeback reduction and dispute win rate improvement
Payment success rate improvement and reduction in failed transactions
Process improvements implemented and documented, driving operational efficiency
Implement measurable cost savings through vendor negotiations or process improvements, reducing processing fees annually
What you're great at
6+ years of experience in payment operations (merchant/acquirer/processor side), with a proven track record of managing complex payment infrastructures and partnerships
Deep knowledge of global payment systems, card networks, gateways, and payment acceptance best practices
Strong analytical and modeling skills; comfort with SQL, Excel, and data visualization tools
Experience with payment tools like Stripe, Worldpay, or similar
Experience with dispute resolution, fraud tools, and compliance standards
Excellent stakeholder and project management skills, and can influence cross-functionally
Experience in B2C or subscription-based businesses strongly preferred
Benefits and compensation The base salary range for this role is $130,000-$170,000, depending on levels of skills and experience. The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, and Restricted Stock Units.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
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CLEAR is seeking a Senior Manager, Payments to lead the end-to-end strategy and execution of our subscription payments ecosystem. You’ll serve as the in-house expert on credit card billing systems and data flows, responsible for ensuring accuracy, reliability, and continuous optimization of our billing operations. Reporting directly to CLEAR’s Chief Accounting Officer, you’ll partner cross-functionally to improve performance, reduce risk, and enhance the member experience.
Responsibilities
Ensure billing processes run with high accuracy, uptime, and compliance—24/7/365
Monitor and optimize key performance indicators, including authorization success rate, payment failure rate, chargeback rate, recovery and fraud exposure, transaction costs, and interchange fees
Collaborate with cross-functional teams (Engineering, Product, and Member Care) to improve authorization, conversion, and mitigate payment-related friction
Develop reporting and dashboards for leadership to create transparency and drive accountability across teams
Troubleshoot and resolve operational issues related to payment failures, declines, or disputes
How you'll measure success
Chargeback reduction and dispute win rate improvement
Payment success rate improvement and reduction in failed transactions
Process improvements implemented and documented, driving operational efficiency
Implement measurable cost savings through vendor negotiations or process improvements, reducing processing fees annually
What you're great at
6+ years of experience in payment operations (merchant/acquirer/processor side), with a proven track record of managing complex payment infrastructures and partnerships
Deep knowledge of global payment systems, card networks, gateways, and payment acceptance best practices
Strong analytical and modeling skills; comfort with SQL, Excel, and data visualization tools
Experience with payment tools like Stripe, Worldpay, or similar
Experience with dispute resolution, fraud tools, and compliance standards
Excellent stakeholder and project management skills, and can influence cross-functionally
Experience in B2C or subscription-based businesses strongly preferred
Benefits and compensation The base salary range for this role is $130,000-$170,000, depending on levels of skills and experience. The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, and Restricted Stock Units.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
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