Daikin Comfort
Overview
Daikin Comfort Technologies Distribution, Inc. is seeking a professional for the HVAC Branch Manager position for our Wichita, KS branch. The Branch Manager oversees branch operations and staff with accountability for sales, customer service, profitability, productivity, and loss prevention. Leads the branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.
Why work with us
Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth opportunities – opportunities to grow your career. You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.
Responsibilities Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Conduct periodic audits to ensure work is compliant with established protocols and processes and objectives – meeting customer and branch expectations.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Build and maintain morale in the branch by demonstrating leadership, promoting teamwork within the branch, local team, and the region. Provide knowledge and skill development opportunities and ensure employees complete training in a timely manner.
Coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Process purchase orders, research low stock and receivables and process branch payables; audit cash drawers and truck metrics; stay current with warranty processing and follow up on rejections.
Oversee all aspects of the profit center (operations, sales, admin, etc.) working closely with the Credit Department to determine appropriate credit levels and resolve credit issues.
Stay current with cycle counts; minimize dead stock; maintain ample inventory to meet delivery and service expectations of branch customers.
Review P&L; hold safety meetings, generate security reports and maintain facility.
Complete tasks on the Branch Manager’s monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete Flash reports within the required timeline and communicate issues/injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Provide Regional Operations Manager (ROM) with requested branch information/reports in a timely manner.
Maintain a 93% or higher audit score and ensure safety protocols are followed; maintain organized, clean work environment.
Conduct mid-year and annual performance appraisals for direct reports.
May work outside regular hours for emergencies within the branch as required.
Participate in additional activities as requested.
Nature and Scope Ensures work is aligned with the ROM’s expectations, goals, and vision.
Accountable for implementation of policies, processes, and procedures for short-term results.
Decisions and problem-solving are guided by policies, procedures and the business plan; receives guidance from Senior Manager/Director.
Works on difficult to moderately complex issues and projects.
Provides guidance and training to subordinates.
Has authority to hire, recommend pay, establish performance and recommend for termination.
Level of signing authority established by company policy/guidelines.
Knowledge & Skills Knowledge of warehouse/inventory management and material handling equipment such as forklifts.
P&L understanding.
HVAC knowledge strongly preferred or ability to quickly learn HVAC products/parts.
Proven customer service experience with high level of customer satisfaction.
Proven leadership, coaching/mentoring and team-oriented mindset with effective delegation of duties.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time management skills.
Attention to detail, compliance, and results-driven mindset.
Problem-solving skills with sound judgment.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward common goals.
Good judgment and strong work ethics and integrity.
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint).
Working knowledge of CRM & Mincron or similar applications is preferred.
Experience 1 year in a leadership/supervisory role.
Experience in HVAC wholesale industry strongly preferred.
Education High School diploma or GED equivalent.
College degree strongly preferred.
Physical Requirements/Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Note: Seniority level: Mid-Senior level; Employment type: Full-time; Job function: Sales and Business Development; Industries: Industrial Machinery Manufacturing.
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Daikin Comfort Technologies Distribution, Inc. is seeking a professional for the HVAC Branch Manager position for our Wichita, KS branch. The Branch Manager oversees branch operations and staff with accountability for sales, customer service, profitability, productivity, and loss prevention. Leads the branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.
Why work with us
Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth opportunities – opportunities to grow your career. You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.
Responsibilities Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Conduct periodic audits to ensure work is compliant with established protocols and processes and objectives – meeting customer and branch expectations.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Build and maintain morale in the branch by demonstrating leadership, promoting teamwork within the branch, local team, and the region. Provide knowledge and skill development opportunities and ensure employees complete training in a timely manner.
Coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Process purchase orders, research low stock and receivables and process branch payables; audit cash drawers and truck metrics; stay current with warranty processing and follow up on rejections.
Oversee all aspects of the profit center (operations, sales, admin, etc.) working closely with the Credit Department to determine appropriate credit levels and resolve credit issues.
Stay current with cycle counts; minimize dead stock; maintain ample inventory to meet delivery and service expectations of branch customers.
Review P&L; hold safety meetings, generate security reports and maintain facility.
Complete tasks on the Branch Manager’s monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete Flash reports within the required timeline and communicate issues/injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Provide Regional Operations Manager (ROM) with requested branch information/reports in a timely manner.
Maintain a 93% or higher audit score and ensure safety protocols are followed; maintain organized, clean work environment.
Conduct mid-year and annual performance appraisals for direct reports.
May work outside regular hours for emergencies within the branch as required.
Participate in additional activities as requested.
Nature and Scope Ensures work is aligned with the ROM’s expectations, goals, and vision.
Accountable for implementation of policies, processes, and procedures for short-term results.
Decisions and problem-solving are guided by policies, procedures and the business plan; receives guidance from Senior Manager/Director.
Works on difficult to moderately complex issues and projects.
Provides guidance and training to subordinates.
Has authority to hire, recommend pay, establish performance and recommend for termination.
Level of signing authority established by company policy/guidelines.
Knowledge & Skills Knowledge of warehouse/inventory management and material handling equipment such as forklifts.
P&L understanding.
HVAC knowledge strongly preferred or ability to quickly learn HVAC products/parts.
Proven customer service experience with high level of customer satisfaction.
Proven leadership, coaching/mentoring and team-oriented mindset with effective delegation of duties.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time management skills.
Attention to detail, compliance, and results-driven mindset.
Problem-solving skills with sound judgment.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward common goals.
Good judgment and strong work ethics and integrity.
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint).
Working knowledge of CRM & Mincron or similar applications is preferred.
Experience 1 year in a leadership/supervisory role.
Experience in HVAC wholesale industry strongly preferred.
Education High School diploma or GED equivalent.
College degree strongly preferred.
Physical Requirements/Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Note: Seniority level: Mid-Senior level; Employment type: Full-time; Job function: Sales and Business Development; Industries: Industrial Machinery Manufacturing.
#J-18808-Ljbffr