Community College of Baltimore County
Specialist III, Business Accounts
Community College of Baltimore County, Dundalk, Maryland, United States, 21222
Overview
Specialist III, Business Accounts at Community College of Baltimore County. This role manages the operation of business operating accounts related to business services and student accounts, and provides customer service to students using Onecard and TouchNet systems. Base pay range
$45,682.00/yr - $75,505.00/yr Minimum requirements
Associate degree and three (3) years of full-time customer service and/or student account or financial account management experience, or high school diploma and 5 years of experience. Must have proven excellent customer service skills in a business environment with phone, email, and in-person communications. Ability to work overtime, weekends, during peak periods, and to fill in for absences. Proficiency with Microsoft Office applications and intermediate Excel for reporting and outreach. Microsoft testing modules (Word and Excel) must be completed and passed, with a typing speed of 40 wpm. Candidates with current Microsoft Office Expert Specialist Certification may be exempt from testing. Experience in Higher Education and student record keeping systems is preferred. Class Specific Essential Duties
Utilize Microsoft Excel for reporting, data analysis, and managing student finance, business services, and Onecard accounts. Develop, monitor, and update Onecard administrative and student account reports. Respond to routine student inquiries regarding balances and account usage. Serve as the primary contact over the phone for peer departments and via in-person/online channels through the CRM system. Coordinate information flow and knowledge sharing across departments to support informed decisions and customer service. Prepare journal entries and reconciliations for business accounts. Maintain consistent courtesy, tact, professionalism, and strong customer service in communications with students and college constituents. Position Specific Essential Duties
Manage Papercut refunds and related OneCard adjustments; process refunds and reverse charges as needed. Oversee OneCard services (meal rewards, incentives, annual inactive account clearance). Manage annual OneCard book credit process and monthly OneCard bank reconciliations. Process OneCard-related journal entries and monthly bookstore invoice reconciliation. Review weekly dining services reports and monthly invoice processing; coordinate OneCard upgrades. Troubleshoot OneCard printer and user issues; renew Fargo printer warranties; coordinate with 3rd-party vendors. Maintain Touchnet hardware maintenance and license renewals; review monthly bookstore refund reports. Reconcile Pepsi and Sodexo vending; test vending card readers with Campus Directors; manage related warranties. Manage and track student finance and business services invoices and account-related commissions/sales. Monitor OneCard Touchnet upgrades with IT services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other; Higher Education
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Specialist III, Business Accounts at Community College of Baltimore County. This role manages the operation of business operating accounts related to business services and student accounts, and provides customer service to students using Onecard and TouchNet systems. Base pay range
$45,682.00/yr - $75,505.00/yr Minimum requirements
Associate degree and three (3) years of full-time customer service and/or student account or financial account management experience, or high school diploma and 5 years of experience. Must have proven excellent customer service skills in a business environment with phone, email, and in-person communications. Ability to work overtime, weekends, during peak periods, and to fill in for absences. Proficiency with Microsoft Office applications and intermediate Excel for reporting and outreach. Microsoft testing modules (Word and Excel) must be completed and passed, with a typing speed of 40 wpm. Candidates with current Microsoft Office Expert Specialist Certification may be exempt from testing. Experience in Higher Education and student record keeping systems is preferred. Class Specific Essential Duties
Utilize Microsoft Excel for reporting, data analysis, and managing student finance, business services, and Onecard accounts. Develop, monitor, and update Onecard administrative and student account reports. Respond to routine student inquiries regarding balances and account usage. Serve as the primary contact over the phone for peer departments and via in-person/online channels through the CRM system. Coordinate information flow and knowledge sharing across departments to support informed decisions and customer service. Prepare journal entries and reconciliations for business accounts. Maintain consistent courtesy, tact, professionalism, and strong customer service in communications with students and college constituents. Position Specific Essential Duties
Manage Papercut refunds and related OneCard adjustments; process refunds and reverse charges as needed. Oversee OneCard services (meal rewards, incentives, annual inactive account clearance). Manage annual OneCard book credit process and monthly OneCard bank reconciliations. Process OneCard-related journal entries and monthly bookstore invoice reconciliation. Review weekly dining services reports and monthly invoice processing; coordinate OneCard upgrades. Troubleshoot OneCard printer and user issues; renew Fargo printer warranties; coordinate with 3rd-party vendors. Maintain Touchnet hardware maintenance and license renewals; review monthly bookstore refund reports. Reconcile Pepsi and Sodexo vending; test vending card readers with Campus Directors; manage related warranties. Manage and track student finance and business services invoices and account-related commissions/sales. Monitor OneCard Touchnet upgrades with IT services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other; Higher Education
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