BlueGrace Logistics
Implementation Manager (Customer Onboarding) - Riverview, FL
BlueGrace Logistics, Riverview, Florida, us, 33568
Job Summary
This role is primarily responsible for the successful onboarding of new clients, focused on North American transportation management. This person will oversee all facets of implementation including initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. This individual must excel at a high level with communication of multiple parties, stakeholders, tasks, and deadlines. This role requires the ability to identify potential gaps in process, data, alignment with objectives identified in the sales process or changing market conditions and serve as the primary contact with the customer from contract execution through steady state. This is an on-site position.
What You’ll Do
Understand scope of services from our sales team with onboarding requirements, regarding all modes of transportation, invoicing, account specific pricing, ERP/WMS integration, freight pay and audit, and reporting needs.
Conduct initial discovery of a new client by touring facilities, interviewing client stakeholders, defining requirements and scope.
Understand the order-to-cash cycle as it pertains to all in-scope transportation modes for the project.
Develop a detailed project plan assigning dates and owners to monitor and track progress.
Meet with clients on a consistent basis to review project schedule and status.
Manage all stakeholder expectations of timelines, project details and future state.
Gather all client requirements to execute the proper operational strategy (LTL, TL, invoicing, integration, etc.).
Initiate and validate that all systems have been set up based on client requirements.
Manage changes and escalate when necessary if/when the project scope or schedule changes.
Coordinate across internal departments to ensure necessary processes are created, documented, and receive full sign off before execution.
Define KPIs with the client to measure success of performance and document and execute with all internal stakeholders.
Recommend best practices and process improvements between client and internal stakeholders.
Provide training of systems and/or processes to client stakeholders.
Own the full project until the account reaches steady state with sign-off from all client and internal stakeholders.
What You’ll Need
2–4 year college degree with focus in logistics or supply chain preferred, not required
3–5 years of transportation/logistics experience required
Ability to travel more than 50%
Strong written and verbal communication skills
Prior experience of project management or implementation of new business
Prior experience with project management software
Prior experience with Microsoft Office Suite (Word, Excel, Visio)
Experience with LTL and FTL operations, pricing, and execution
Prior experience with Transportation Management System software
Experience with systems integration (API, EDI, FTP) from a business process standpoint
Experience with managing data through Microsoft Excel
What’s in it for you?
Comprehensive Benefits Available: Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans
Virtual Care: Teladoc services for 24/7 healthcare via insurance coverage
Award-Winning Culture: People-first values and team energy
Weekly Perks & Recognition: Friday “Thank You” lunches, Lunch & Learns, employee recognition programs
Professional Development: Access to over 1,800 on-demand courses through BG University
Supportive team culture that celebrates wins and helps each other
Dynamic, fast-paced environment with growth opportunities
Community involvement and charitable initiatives with partners
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This role is primarily responsible for the successful onboarding of new clients, focused on North American transportation management. This person will oversee all facets of implementation including initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. This individual must excel at a high level with communication of multiple parties, stakeholders, tasks, and deadlines. This role requires the ability to identify potential gaps in process, data, alignment with objectives identified in the sales process or changing market conditions and serve as the primary contact with the customer from contract execution through steady state. This is an on-site position.
What You’ll Do
Understand scope of services from our sales team with onboarding requirements, regarding all modes of transportation, invoicing, account specific pricing, ERP/WMS integration, freight pay and audit, and reporting needs.
Conduct initial discovery of a new client by touring facilities, interviewing client stakeholders, defining requirements and scope.
Understand the order-to-cash cycle as it pertains to all in-scope transportation modes for the project.
Develop a detailed project plan assigning dates and owners to monitor and track progress.
Meet with clients on a consistent basis to review project schedule and status.
Manage all stakeholder expectations of timelines, project details and future state.
Gather all client requirements to execute the proper operational strategy (LTL, TL, invoicing, integration, etc.).
Initiate and validate that all systems have been set up based on client requirements.
Manage changes and escalate when necessary if/when the project scope or schedule changes.
Coordinate across internal departments to ensure necessary processes are created, documented, and receive full sign off before execution.
Define KPIs with the client to measure success of performance and document and execute with all internal stakeholders.
Recommend best practices and process improvements between client and internal stakeholders.
Provide training of systems and/or processes to client stakeholders.
Own the full project until the account reaches steady state with sign-off from all client and internal stakeholders.
What You’ll Need
2–4 year college degree with focus in logistics or supply chain preferred, not required
3–5 years of transportation/logistics experience required
Ability to travel more than 50%
Strong written and verbal communication skills
Prior experience of project management or implementation of new business
Prior experience with project management software
Prior experience with Microsoft Office Suite (Word, Excel, Visio)
Experience with LTL and FTL operations, pricing, and execution
Prior experience with Transportation Management System software
Experience with systems integration (API, EDI, FTP) from a business process standpoint
Experience with managing data through Microsoft Excel
What’s in it for you?
Comprehensive Benefits Available: Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans
Virtual Care: Teladoc services for 24/7 healthcare via insurance coverage
Award-Winning Culture: People-first values and team energy
Weekly Perks & Recognition: Friday “Thank You” lunches, Lunch & Learns, employee recognition programs
Professional Development: Access to over 1,800 on-demand courses through BG University
Supportive team culture that celebrates wins and helps each other
Dynamic, fast-paced environment with growth opportunities
Community involvement and charitable initiatives with partners
#J-18808-Ljbffr