Siemens Healthineers
Regional Service Manager - St. Louis, MO
Siemens Healthineers, Cary, North Carolina, United States, 27518
Overview
Join to apply for the Regional Service Manager - St. Louis, MO role at Siemens Healthineers. Responsibilities
Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSE’s) Prioritize customer and business objectives to provide clear direction to CSE’s Ensure customer satisfaction through timely follow up on all issues Key Customer and area Management
Develop long term value-based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts
Required Knowledge/Skills, Education, And Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and translate into action financial profit and loss statements. Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Must have a valid driver’s license and a clean driving record over the last three years. Preferred Knowledge/Skills, Education, And Experience
Experience in managing large remote employee-based territory Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience Ability to articulate and explain value of Service Agreement offerings Working knowledge of SAP or experience with equivalent enterprise service software solution About Siemens Healthineers
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Compensation and benefits
The annual base pay for this position is Min $116,500 - Max $174,700. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Access and credentials
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require vendor credentialing before access is allowed, and the position must meet all credentialing requirements during the course of employment. Requirements vary by client and may include: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training Equal Employment Opportunity and Accessibility
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Seniority level
Director Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
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Join to apply for the Regional Service Manager - St. Louis, MO role at Siemens Healthineers. Responsibilities
Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSE’s) Prioritize customer and business objectives to provide clear direction to CSE’s Ensure customer satisfaction through timely follow up on all issues Key Customer and area Management
Develop long term value-based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts
Required Knowledge/Skills, Education, And Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and translate into action financial profit and loss statements. Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Must have a valid driver’s license and a clean driving record over the last three years. Preferred Knowledge/Skills, Education, And Experience
Experience in managing large remote employee-based territory Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience Ability to articulate and explain value of Service Agreement offerings Working knowledge of SAP or experience with equivalent enterprise service software solution About Siemens Healthineers
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Compensation and benefits
The annual base pay for this position is Min $116,500 - Max $174,700. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Access and credentials
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require vendor credentialing before access is allowed, and the position must meet all credentialing requirements during the course of employment. Requirements vary by client and may include: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training Equal Employment Opportunity and Accessibility
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Seniority level
Director Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr