Siemens Healthineers
Regional Service Manager - Portland, Oregon or Spokane, Washington
Siemens Healthineers, Spokane, Washington, United States, 99254
Regional Service Manager - Portland, Oregon or Spokane, Washington
Join to apply for the Regional Service Manager - Portland, Oregon or Spokane, Washington role at Siemens Healthineers.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This role ensures customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. It manages and develops Customer Service Engineers, prioritizes business objectives, and builds strong relationships with key accounts through proactive support and strategic communication.
Responsibilities
Work to maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtain service financial goals through revenue attainment and effective cost containment.
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Customer Service Engineers (CSE’s)
Prioritize customer and business objectives to provide clear direction to CSE’s
Ensure customer satisfaction through timely follow up on all issues
Key Customer and area Management
Develop long term value-based relationships with key accounts
Provide additional escalation support to resolve key account issues
Develop proactive account plans to prevent or predict issues
Provide continuous communication across organization for key accounts
Required Knowledge/Skills, Education, And Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Excellent organizational skills
Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
Ability to read, analyze and translate into action financial profit and loss statements.
Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to thrive as a member of a collaborative, cross-functional team.
Competent knowledge of MS Office applications.
Must have a valid driver’s license and a clean driving record over the last three years.
Preferred Knowledge/Skills, Education, And Experience
Experience in managing large remote employee-based territory.
Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience.
Ability to articulate and explain value of Service Agreement offerings.
Working knowledge of SAP or experience with equivalent enterprise service software solution.
Who we are We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Base Pay Range Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California privacy notice: California residents have the right to receive additional notices about personal information. To learn more, click here.
Export control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
Data privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of job scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This role ensures customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. It manages and develops Customer Service Engineers, prioritizes business objectives, and builds strong relationships with key accounts through proactive support and strategic communication.
Responsibilities
Work to maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtain service financial goals through revenue attainment and effective cost containment.
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Customer Service Engineers (CSE’s)
Prioritize customer and business objectives to provide clear direction to CSE’s
Ensure customer satisfaction through timely follow up on all issues
Key Customer and area Management
Develop long term value-based relationships with key accounts
Provide additional escalation support to resolve key account issues
Develop proactive account plans to prevent or predict issues
Provide continuous communication across organization for key accounts
Required Knowledge/Skills, Education, And Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Excellent organizational skills
Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
Ability to read, analyze and translate into action financial profit and loss statements.
Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to thrive as a member of a collaborative, cross-functional team.
Competent knowledge of MS Office applications.
Must have a valid driver’s license and a clean driving record over the last three years.
Preferred Knowledge/Skills, Education, And Experience
Experience in managing large remote employee-based territory.
Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience.
Ability to articulate and explain value of Service Agreement offerings.
Working knowledge of SAP or experience with equivalent enterprise service software solution.
Who we are We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Base Pay Range Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California privacy notice: California residents have the right to receive additional notices about personal information. To learn more, click here.
Export control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
Data privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of job scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
#J-18808-Ljbffr