Self-Help Credit Union
Mortgage and Consumer Loan Servicing Manager
Self-Help Credit Union, Durham, North Carolina, United States, 27703
Mortgage and Consumer Loan Servicing Manager
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. We are seeking a Servicing Manager to join our Secondary Market team in Durham! The Secondary Market Servicing Manager plays a critical role in the organization’s secondary market program, focusing on the servicing and default servicing strategies for the Secondary Market loan portfolio. Responsibilities: Manage the Servicing functions within the Secondary Market team. Maintaining deep understanding of GSE policies, requirements, and guidelines. Continually reviewing the servicing function and implement changes to ensure efficiency. Managing servicers’ external auditors as well as internal auditors assigned to portfolio. Provide overall management of the loss mitigation program. Continually assess the effectiveness of programs to improve efficiency and effectiveness. Serve as point of contact with sub servicers and GSEs to solve all loan issues. Ensure compliance with GSE guidelines and regulations for servicing loans and loss mitigation. Requirements: Bachelor’s degree in business, finance or equivalent related field. 7 years of experience in collections, default servicing, loss mitigation, consumer servicing and/or mortgage servicing. Excellent leadership skills with a proven ability to lead, motivate, and supervise employees. Strong commitment to our mission – creating economic opportunity for traditionally underserved communities. Deep knowledge of the mortgage industry, lending principles and products. Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status.
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Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. We are seeking a Servicing Manager to join our Secondary Market team in Durham! The Secondary Market Servicing Manager plays a critical role in the organization’s secondary market program, focusing on the servicing and default servicing strategies for the Secondary Market loan portfolio. Responsibilities: Manage the Servicing functions within the Secondary Market team. Maintaining deep understanding of GSE policies, requirements, and guidelines. Continually reviewing the servicing function and implement changes to ensure efficiency. Managing servicers’ external auditors as well as internal auditors assigned to portfolio. Provide overall management of the loss mitigation program. Continually assess the effectiveness of programs to improve efficiency and effectiveness. Serve as point of contact with sub servicers and GSEs to solve all loan issues. Ensure compliance with GSE guidelines and regulations for servicing loans and loss mitigation. Requirements: Bachelor’s degree in business, finance or equivalent related field. 7 years of experience in collections, default servicing, loss mitigation, consumer servicing and/or mortgage servicing. Excellent leadership skills with a proven ability to lead, motivate, and supervise employees. Strong commitment to our mission – creating economic opportunity for traditionally underserved communities. Deep knowledge of the mortgage industry, lending principles and products. Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class or family status.
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