Protocall Services, Inc.
Crisis Counselor - Fully Remote in Clovis, New Mexico
Protocall Services, Inc., Clovis, New Mexico, United States, 88101
Crisis Counselor - Fully Remote in Clovis, New Mexico
We are seeking a compassionate and empathetic professional with exceptional communication skills to join our team as a Crisis Counselor. Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are telephonic first responders for community mental health centers, certified community behavioral health clinics, and managed behavioral healthcare organizations. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education And Experience Requirements
Bachelor’s Degree from an accredited 4 year college or university Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in New Mexico Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges Build rapport and foster client engagement during calls Assess and mitigate risk while maintaining accurate, thorough documentation Provide resources, information, and referrals as needed Assist callers in identifying positive coping strategies and developing safety plans Intervene during emergencies when necessary Stay calm, professional, and focused while multitasking in a fast-paced environment We offer a comprehensive six-week virtual cohort training program to refine your skills and ensure readiness for the role. This training includes book learning, group sessions, roleplay, and live call-taking. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
#J-18808-Ljbffr
We are seeking a compassionate and empathetic professional with exceptional communication skills to join our team as a Crisis Counselor. Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are telephonic first responders for community mental health centers, certified community behavioral health clinics, and managed behavioral healthcare organizations. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Company-matched student loan repayment program Opportunities for career growth and advancement Education And Experience Requirements
Bachelor’s Degree from an accredited 4 year college or university Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in New Mexico Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges Build rapport and foster client engagement during calls Assess and mitigate risk while maintaining accurate, thorough documentation Provide resources, information, and referrals as needed Assist callers in identifying positive coping strategies and developing safety plans Intervene during emergencies when necessary Stay calm, professional, and focused while multitasking in a fast-paced environment We offer a comprehensive six-week virtual cohort training program to refine your skills and ensure readiness for the role. This training includes book learning, group sessions, roleplay, and live call-taking. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
#J-18808-Ljbffr