Ingersoll Rand
Inside Sales and Service Representative
Ingersoll Rand, Marlborough, Massachusetts, us, 01752
Overview
Inside Sales and Service Representative - Completes
Location: Marlborough, MA
Company: Ingersoll Rand
Job Overview This is an Inside Sales & Service - Completes position based out of the Marlborough Customer Center. This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, they may support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, requiring hands-on supervision of highly complex orders or coordination with external entities.
Responsibilities
Act as key customer contact to provide information to customers on the complete sales cycle from order acceptance through delivery.
Accurately enter, manage and balance sales and service agreements.
Follow up with customers and outside sales team to provide order status updates.
Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off-load trucks and coordinate the return of equipment as needed.
Ensure the order process is complete and error-free.
Manage outside purchases and product transportation expenses effectively and efficiently.
Ensure environmental, health and safety compliance.
Operate forklift within compliance as needed.
Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
Prepare all sales and activity reports, presentations, studies and research as requested.
Mentor peers and share best practices with those less experienced as needed.
Requirements
High school diploma or GED required
Associates Degree or 2-3 years of relevant experience required
Proficiency in Microsoft Office applications; ability to navigate internal software programs after hire
Preferred Qualifications
Bachelor's Degree preferred
Technical background highly preferred
SalesForce, CRM, and Oracle experience is a plus
Core Competencies
Excellent verbal and written communication skills
Customer service focus - understand the need, solve problems, and respond efficiently
Organizational skills - ability to manage time and multi-task
Travel & Work Arrangements This position will be based in Marlborough, MA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
What We Offer Ingersoll Rand provides a culture of personal ownership and a comprehensive benefits package, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and other offerings to support health and well-being. For more information, visit www.IRCO.com.
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
To apply, please follow the internal application process.
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Location: Marlborough, MA
Company: Ingersoll Rand
Job Overview This is an Inside Sales & Service - Completes position based out of the Marlborough Customer Center. This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, they may support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, requiring hands-on supervision of highly complex orders or coordination with external entities.
Responsibilities
Act as key customer contact to provide information to customers on the complete sales cycle from order acceptance through delivery.
Accurately enter, manage and balance sales and service agreements.
Follow up with customers and outside sales team to provide order status updates.
Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off-load trucks and coordinate the return of equipment as needed.
Ensure the order process is complete and error-free.
Manage outside purchases and product transportation expenses effectively and efficiently.
Ensure environmental, health and safety compliance.
Operate forklift within compliance as needed.
Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
Prepare all sales and activity reports, presentations, studies and research as requested.
Mentor peers and share best practices with those less experienced as needed.
Requirements
High school diploma or GED required
Associates Degree or 2-3 years of relevant experience required
Proficiency in Microsoft Office applications; ability to navigate internal software programs after hire
Preferred Qualifications
Bachelor's Degree preferred
Technical background highly preferred
SalesForce, CRM, and Oracle experience is a plus
Core Competencies
Excellent verbal and written communication skills
Customer service focus - understand the need, solve problems, and respond efficiently
Organizational skills - ability to manage time and multi-task
Travel & Work Arrangements This position will be based in Marlborough, MA, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
What We Offer Ingersoll Rand provides a culture of personal ownership and a comprehensive benefits package, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and other offerings to support health and well-being. For more information, visit www.IRCO.com.
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
To apply, please follow the internal application process.
#J-18808-Ljbffr