Rural Metro Fire Department
Public Safety IT Systems Administrator
Rural Metro Fire Department, Huntsville, Alabama, United States, 35824
Overview
The CAD Systems Administrator ensures the reliability, security, and performance of the CAD system and related platforms that support 911 dispatch and field operations. This role manages system administration, upgrades, integrations, and user security while providing technical support in a 24/7 mission-critical environment. Position Essential Functions
Administer, maintain, and support the CAD system used in 911 dispatch and field operations. Monitor system performance, manage updates, and troubleshoot technical issues across CAD, RMS, and related platforms. Ensure high availability, redundancy, and security for mission-critical applications and data. Coordinate with vendor support and internal teams for system upgrades, patches, and configurations. Manage system user accounts, access controls, and permissions in compliance with security standards (e.g., CJIS). Create, update, and maintain system documentation, process workflows, and technical guides. Support CAD-related integrations, including mobile data terminals (MDTs), GIS/mapping tools, AVL, and radio systems. Generate reports, data exports, and support analytics for operations and regulatory compliance. Provide tiered technical support and on-call coverage for emergency issues as needed. Participate in planning and testing of business continuity and disaster recovery procedures. Position Qualifications
Required: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 3 years of experience supporting enterprise-level systems—preferably public safety or emergency communications systems. Working knowledge of CentralSquare’s CAD platform or comparable CAD systems (e.g., Spillman, Hexagon, Motorola). Experience with Windows Server environments, SQL Server, and Active Directory. Understanding of networking concepts, system security, and software patching. Strong troubleshooting, documentation, and communication skills. Preferred: Direct experience with CentralSquare CAD (formerly TriTech), including system configuration and back-end administration. Familiarity with GIS data, ESRI tools, and AVL systems. Experience working in a 24/7 operational environment or emergency communications center. Position Conditions
Prolonged periods of sitting at a desk and working on a computer. Position Disclaimer
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available and is not an employment contract. RMF reserves the right to modify position responsibilities or position descriptions at any time. Employment with RMF is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice within the confines of federal and state law. RMF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Senior
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Public Safety
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The CAD Systems Administrator ensures the reliability, security, and performance of the CAD system and related platforms that support 911 dispatch and field operations. This role manages system administration, upgrades, integrations, and user security while providing technical support in a 24/7 mission-critical environment. Position Essential Functions
Administer, maintain, and support the CAD system used in 911 dispatch and field operations. Monitor system performance, manage updates, and troubleshoot technical issues across CAD, RMS, and related platforms. Ensure high availability, redundancy, and security for mission-critical applications and data. Coordinate with vendor support and internal teams for system upgrades, patches, and configurations. Manage system user accounts, access controls, and permissions in compliance with security standards (e.g., CJIS). Create, update, and maintain system documentation, process workflows, and technical guides. Support CAD-related integrations, including mobile data terminals (MDTs), GIS/mapping tools, AVL, and radio systems. Generate reports, data exports, and support analytics for operations and regulatory compliance. Provide tiered technical support and on-call coverage for emergency issues as needed. Participate in planning and testing of business continuity and disaster recovery procedures. Position Qualifications
Required: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 3 years of experience supporting enterprise-level systems—preferably public safety or emergency communications systems. Working knowledge of CentralSquare’s CAD platform or comparable CAD systems (e.g., Spillman, Hexagon, Motorola). Experience with Windows Server environments, SQL Server, and Active Directory. Understanding of networking concepts, system security, and software patching. Strong troubleshooting, documentation, and communication skills. Preferred: Direct experience with CentralSquare CAD (formerly TriTech), including system configuration and back-end administration. Familiarity with GIS data, ESRI tools, and AVL systems. Experience working in a 24/7 operational environment or emergency communications center. Position Conditions
Prolonged periods of sitting at a desk and working on a computer. Position Disclaimer
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available and is not an employment contract. RMF reserves the right to modify position responsibilities or position descriptions at any time. Employment with RMF is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice within the confines of federal and state law. RMF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Senior
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Public Safety
#J-18808-Ljbffr