Golden 1 Credit Union
Corporate Services - Enterprise Safety Program Manager
Golden 1 Credit Union, Sacramento, California, United States, 95828
Overview
Direct and manage the corporate safety program in support of safety activities necessary to protect the employees and assets of Golden 1 Credit Union. Communicates and interacts with members, law enforcement, community officials and branch/department personnel to provide assistance ensuring compliance to regulations, standards and procedures. Responsibilities
Develop and facilitate ongoing safety and de-escalation training and education for all employees, with a focus on mental health awareness. Administer, manage, and maintain the physical and psychological safety program; administer corporate safety policies and procedures including employee and member safety issues. Provide training and awareness for branch and headquarters personnel regarding proper de-escalation procedures, including travel to branches statewide for training. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance appropriate to the position. Foster a positive and engaging work environment with safety as a top priority for branch and headquarters locations by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Review, analyze and take appropriate action on all procedural recommendations for safety, efficiency, and soundness. Identify, investigate, and respond to member issues and concerns. Review, recommend and negotiate vendor contracts. Assess branch and Operations center adherence to corporate safety programs and procedures assisting all areas in attaining these goals on a consistent and timely basis. Responsible for all credit union branches located throughout California. Travel to proposed branch locations and conduct a preliminary safety assessment to assist branch administration in the site selection process. Manage safety related vendors including selection, contract negotiation, placement, and billing reconciliation. Provide additional safety training and awareness for branch including training around site safety inspections. Serve as leader of Golden 1’s Safety Team, performing all duties and required by management. Will also be responsible for evaluations of these service providers in accordance with corporate policy, safety needs, and objectives. Conducts interviews and investigations relevant to Safety issues. Engage in community led organizations such as Property and Business Improvement Districts to partner in providing a safe environment. Lead or participate in cross functional, enterprise-wide projects that directly or indirectly impact the safety posture of the Credit Union. Qualifications
Education:
Bachelor of Science in social work, mental health counseling, Psychology, criminal justice or a related field or equivalent work experience Experience:
Seven years or more of progressively responsible experience overseeing a safety program with a strong focus on mental health and de-escalation techniques overseeing a financial institution. Knowledge of institution operations, policies, and procedures. Security experience preferred. Physical/Corporate Security/Safety, Executive Protection, or related experience required. Knowledge / Skills:
Strong oral and written communication skills, leadership skills, knowledge of automated database programs, financial calculators, personal computer and related software, electronic banking equipment, and member relations skills. Proven ability to successfully lead cross functional, enterprise-wide projects. Enthusiasm and interest in safety, security, loss/fraud prevention, and related services; strong sense of ethics and professionalism; communicate effectively in providing safety guidance and expertise to colleagues and the ability to prepare clear and concise written documents. Strong oral and written communication skills; strong organizational and time management skills. Physical Requirements
Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasionally long work hours may be required to accomplish tasks. Occasionally required changing work schedule to alternate shift to cover staff shortages and/or high-volume periods. Licenses / Certifications
Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) preferred. Job Details
Title:
Enterprise Safety Program Manager Status:
Exempt Reports To:
Director - Facilities and Corporate Services Department:
Corporate Services Job Code:
11657 Pay Range:
$92,300 - $118,000 annually Employment Type:
Full-time
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Direct and manage the corporate safety program in support of safety activities necessary to protect the employees and assets of Golden 1 Credit Union. Communicates and interacts with members, law enforcement, community officials and branch/department personnel to provide assistance ensuring compliance to regulations, standards and procedures. Responsibilities
Develop and facilitate ongoing safety and de-escalation training and education for all employees, with a focus on mental health awareness. Administer, manage, and maintain the physical and psychological safety program; administer corporate safety policies and procedures including employee and member safety issues. Provide training and awareness for branch and headquarters personnel regarding proper de-escalation procedures, including travel to branches statewide for training. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance appropriate to the position. Foster a positive and engaging work environment with safety as a top priority for branch and headquarters locations by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Review, analyze and take appropriate action on all procedural recommendations for safety, efficiency, and soundness. Identify, investigate, and respond to member issues and concerns. Review, recommend and negotiate vendor contracts. Assess branch and Operations center adherence to corporate safety programs and procedures assisting all areas in attaining these goals on a consistent and timely basis. Responsible for all credit union branches located throughout California. Travel to proposed branch locations and conduct a preliminary safety assessment to assist branch administration in the site selection process. Manage safety related vendors including selection, contract negotiation, placement, and billing reconciliation. Provide additional safety training and awareness for branch including training around site safety inspections. Serve as leader of Golden 1’s Safety Team, performing all duties and required by management. Will also be responsible for evaluations of these service providers in accordance with corporate policy, safety needs, and objectives. Conducts interviews and investigations relevant to Safety issues. Engage in community led organizations such as Property and Business Improvement Districts to partner in providing a safe environment. Lead or participate in cross functional, enterprise-wide projects that directly or indirectly impact the safety posture of the Credit Union. Qualifications
Education:
Bachelor of Science in social work, mental health counseling, Psychology, criminal justice or a related field or equivalent work experience Experience:
Seven years or more of progressively responsible experience overseeing a safety program with a strong focus on mental health and de-escalation techniques overseeing a financial institution. Knowledge of institution operations, policies, and procedures. Security experience preferred. Physical/Corporate Security/Safety, Executive Protection, or related experience required. Knowledge / Skills:
Strong oral and written communication skills, leadership skills, knowledge of automated database programs, financial calculators, personal computer and related software, electronic banking equipment, and member relations skills. Proven ability to successfully lead cross functional, enterprise-wide projects. Enthusiasm and interest in safety, security, loss/fraud prevention, and related services; strong sense of ethics and professionalism; communicate effectively in providing safety guidance and expertise to colleagues and the ability to prepare clear and concise written documents. Strong oral and written communication skills; strong organizational and time management skills. Physical Requirements
Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasionally long work hours may be required to accomplish tasks. Occasionally required changing work schedule to alternate shift to cover staff shortages and/or high-volume periods. Licenses / Certifications
Certified Protection Professional (CPP), Certified Fraud Examiner (CFE) preferred. Job Details
Title:
Enterprise Safety Program Manager Status:
Exempt Reports To:
Director - Facilities and Corporate Services Department:
Corporate Services Job Code:
11657 Pay Range:
$92,300 - $118,000 annually Employment Type:
Full-time
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