Huntington National Bank
IS Application Manager/ServiceNow Product Owner
Huntington National Bank, Addison, Texas, United States, 75001
Overview
IS Application Manager/ServiceNow Product Owner We are seeking a strategic and experienced Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value. Responsibilities
Product Ownership & Strategy: Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives. Translate business needs into clear, actionable user stories and acceptance criteria. Prioritize features and enhancements based on business value, technical feasibility, and user impact. ServiceNow Expertise: Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications. Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions. Stay current with ServiceNow releases and recommend adoption of new features. Team & Stakeholder Management: Lead and mentor a scrum team of business analysts, developers, and testers. Facilitate agile ceremonies (sprint planning, reviews, retrospectives). Act as the primary liaison between business stakeholders and technical teams. Delivery & Continuous Improvement: Ensure timely delivery of high-quality solutions that meet or exceed expectations. Monitor product performance and user feedback to drive continuous improvement. Champion best practices in agile development, DevOps, and ITIL processes. Qualifications
Bachelor’s degree in Information Technology, Business, or related field. 7+ years of experience in IT product management or business analysis. 5+ years of hands-on experience with the ServiceNow platform. 3+ years of experience managing or leading teams. Deep knowledge of ServiceNow modules and capabilities. Strong understanding of agile methodologies (Scrum, SAFe). Excellent communication, facilitation, and stakeholder management skills. Proven ability to lead cross-functional teams and drive consensus. ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus. Preferred Qualifications
5+ years leading others in the development of software in a team environment. Ability to take on issues and ensure consistent delivery practices. Self-motivated and able to lead others; able to work under pressure when required. Available for on-call production support as needed. Benefits & Work Environment
Work with cutting-edge technology in a collaborative, forward-thinking environment. Lead impactful projects that transform enterprise service delivery. Flexible work culture with opportunities for growth and development; in-office and work-from-home arrangements where applicable. Compensation & Equal Opportunity
Compensation Range: 70,000.00 - 140,000.00 USD Annual. This range represents base pay; actual compensation may vary based on location, experience, and performance. Eligible for incentive compensation. Huntington also offers health insurance, wellness programs, retirement savings, paid leave, holidays, and PTO. Huntington is an Equal Opportunity Employer. Note to Agency Recruiters:
Huntington will not pay a fee for unsolicited resumes. Agencies must have a valid Master Service Agreement and Statement of Work for consideration. Location & Employment Type
Office-based; some positions may offer flexible work arrangements. Employment type: Full-time. Seniority level: Mid-Senior level.
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IS Application Manager/ServiceNow Product Owner We are seeking a strategic and experienced Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value. Responsibilities
Product Ownership & Strategy: Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives. Translate business needs into clear, actionable user stories and acceptance criteria. Prioritize features and enhancements based on business value, technical feasibility, and user impact. ServiceNow Expertise: Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications. Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions. Stay current with ServiceNow releases and recommend adoption of new features. Team & Stakeholder Management: Lead and mentor a scrum team of business analysts, developers, and testers. Facilitate agile ceremonies (sprint planning, reviews, retrospectives). Act as the primary liaison between business stakeholders and technical teams. Delivery & Continuous Improvement: Ensure timely delivery of high-quality solutions that meet or exceed expectations. Monitor product performance and user feedback to drive continuous improvement. Champion best practices in agile development, DevOps, and ITIL processes. Qualifications
Bachelor’s degree in Information Technology, Business, or related field. 7+ years of experience in IT product management or business analysis. 5+ years of hands-on experience with the ServiceNow platform. 3+ years of experience managing or leading teams. Deep knowledge of ServiceNow modules and capabilities. Strong understanding of agile methodologies (Scrum, SAFe). Excellent communication, facilitation, and stakeholder management skills. Proven ability to lead cross-functional teams and drive consensus. ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus. Preferred Qualifications
5+ years leading others in the development of software in a team environment. Ability to take on issues and ensure consistent delivery practices. Self-motivated and able to lead others; able to work under pressure when required. Available for on-call production support as needed. Benefits & Work Environment
Work with cutting-edge technology in a collaborative, forward-thinking environment. Lead impactful projects that transform enterprise service delivery. Flexible work culture with opportunities for growth and development; in-office and work-from-home arrangements where applicable. Compensation & Equal Opportunity
Compensation Range: 70,000.00 - 140,000.00 USD Annual. This range represents base pay; actual compensation may vary based on location, experience, and performance. Eligible for incentive compensation. Huntington also offers health insurance, wellness programs, retirement savings, paid leave, holidays, and PTO. Huntington is an Equal Opportunity Employer. Note to Agency Recruiters:
Huntington will not pay a fee for unsolicited resumes. Agencies must have a valid Master Service Agreement and Statement of Work for consideration. Location & Employment Type
Office-based; some positions may offer flexible work arrangements. Employment type: Full-time. Seniority level: Mid-Senior level.
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