Huntington National Bank
IS Application Manager/ServiceNow Product Owner
Huntington National Bank, Cleveland Heights, Ohio, United States
IS Application Manager/ServiceNow Product Owner
We are seeking a strategic and experienced Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.
Responsibilities
Product Ownership & Strategy:
Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Product Ownership & Strategy:
Translate business needs into clear, actionable user stories and acceptance criteria.
Product Ownership & Strategy:
Prioritize features and enhancements based on business value, technical feasibility, and user impact.
ServiceNow Expertise:
Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
ServiceNow Expertise:
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
ServiceNow Expertise:
Stay current with ServiceNow releases and recommend adoption of new features.
Team & Stakeholder Management:
Lead and mentor a scrum team of business analysts, developers, and testers.
Team & Stakeholder Management:
Facilitate agile ceremonies (sprint planning, reviews, retrospectives).
Team & Stakeholder Management:
Act as the primary liaison between business stakeholders and technical teams.
Delivery & Continuous Improvement:
Ensure timely delivery of high-quality solutions that meet or exceed expectations.
Delivery & Continuous Improvement:
Monitor product performance and user feedback to drive continuous improvement.
Delivery & Continuous Improvement:
Champion best practices in agile development, DevOps, and ITIL processes.
Qualifications
Bachelor’s degree in Information Technology, Business, or related field.
7+ years of experience in IT product management or business analysis.
5+ years of hands-on experience with the ServiceNow platform.
3+ years of experience managing or leading teams.
Skills & Competencies:
People Manager experience.
Deep knowledge of ServiceNow modules and capabilities.
Strong understanding of agile methodologies (Scrum, SAFe).
Excellent communication, facilitation, and stakeholder management skills.
Proven ability to lead cross-functional teams and drive consensus.
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
Preferred Qualifications
5+ years leading others in the development of software in a team environment.
Work well in a team environment.
Ability to take on issues and bring them to completion making sure a consistent delivery process is followed.
Self-motivated and able to lead others.
Able to work well under pressure when required.
Available for on-call production support as needed.
Why Join Us?
Work with cutting-edge technology in a collaborative, forward-thinking environment.
Lead impactful projects that transform enterprise service delivery.
Enjoy a flexible work culture with opportunities for growth and development.
Exempt Status:
Yes = not eligible for overtime pay; No = eligible for overtime pay.
Workplace Type:
Office
Our approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
70,000.00 - 140,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Banking, Financial Services, and Investment Banking
#J-18808-Ljbffr
Responsibilities
Product Ownership & Strategy:
Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Product Ownership & Strategy:
Translate business needs into clear, actionable user stories and acceptance criteria.
Product Ownership & Strategy:
Prioritize features and enhancements based on business value, technical feasibility, and user impact.
ServiceNow Expertise:
Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
ServiceNow Expertise:
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
ServiceNow Expertise:
Stay current with ServiceNow releases and recommend adoption of new features.
Team & Stakeholder Management:
Lead and mentor a scrum team of business analysts, developers, and testers.
Team & Stakeholder Management:
Facilitate agile ceremonies (sprint planning, reviews, retrospectives).
Team & Stakeholder Management:
Act as the primary liaison between business stakeholders and technical teams.
Delivery & Continuous Improvement:
Ensure timely delivery of high-quality solutions that meet or exceed expectations.
Delivery & Continuous Improvement:
Monitor product performance and user feedback to drive continuous improvement.
Delivery & Continuous Improvement:
Champion best practices in agile development, DevOps, and ITIL processes.
Qualifications
Bachelor’s degree in Information Technology, Business, or related field.
7+ years of experience in IT product management or business analysis.
5+ years of hands-on experience with the ServiceNow platform.
3+ years of experience managing or leading teams.
Skills & Competencies:
People Manager experience.
Deep knowledge of ServiceNow modules and capabilities.
Strong understanding of agile methodologies (Scrum, SAFe).
Excellent communication, facilitation, and stakeholder management skills.
Proven ability to lead cross-functional teams and drive consensus.
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
Preferred Qualifications
5+ years leading others in the development of software in a team environment.
Work well in a team environment.
Ability to take on issues and bring them to completion making sure a consistent delivery process is followed.
Self-motivated and able to lead others.
Able to work well under pressure when required.
Available for on-call production support as needed.
Why Join Us?
Work with cutting-edge technology in a collaborative, forward-thinking environment.
Lead impactful projects that transform enterprise service delivery.
Enjoy a flexible work culture with opportunities for growth and development.
Exempt Status:
Yes = not eligible for overtime pay; No = eligible for overtime pay.
Workplace Type:
Office
Our approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
70,000.00 - 140,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Banking, Financial Services, and Investment Banking
#J-18808-Ljbffr