Rehlko
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Aftermarket Services Manager
role at
Rehlko Why Work at Rehlko
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. Job Description
The
Aftermarket Services Manager, Regional
role provides after-sale service support to Kohler Residential & Power Products customers primarily in, but not limited to, the residential markets. This support may include technical troubleshooting, technical information assistance, application data, warranty processing assistance, aftermarket development and distributor/dealer training. This remote home-office based position will be on the West Coast, preferably California or Nevada. Responsibilities
Service & Installation Support Coordinate, coach, and develop distributor/dealer channels on technology, service, and installation procedures Implement aftermarket development strategies and approve dealer technical prequalification submissions Execute programs and metrics to measure dealer service and parts performance Conduct regular channel visits to support aftermarket growth, training, and certification Support Residential and Power Products training initiatives Technical Support Provide technical guidance to distributor/dealer technicians via phone, email, and field visits on generator maintenance, repair, and operation Assist Sales and Technical Services during product launches and escalations to ensure customer satisfaction Deliver rapid onsite support for high-profile quality issues Support pilot and production genset field analysis for NPD and product improvement programs Provide backup support for Technical Services call center as needed Advise Sales Administration on parts interpretation and repair lists Reporting & Strategy Execution Generate weekly field reports and custom monthly reports for cross-functional teams Ensure aftermarket goals and service-related sales targets are met Collaborate with internal teams to develop service parts, contracts, warranties, and accessory programs Aftermarket Development Manage aftermarket strategy for assigned distribution channels Drive market penetration through creative programs and support parts sales Collect and analyze competitive data to maintain industry-leading programs Conduct service certification analysis and audits Support serviceability audits for NPD programs to reduce ownership costs and improve maintenance efficiency Travel & Planning Develop and manage travel plans aligned with company policies and cost controls Project Work & Collaboration Participate in assigned projects and initiatives Maintain frequent contact with internal departments Provide ongoing technical assistance to Area Sales Managers, Account Executives, distributors, dealers, OEMs, and customers via phone and correspondence Requirements
Bachelor’s degree in Business, Engineering, Marketing, or a related field preferred OR a minimum of 3+ years of experience in a relevant industry will also qualify Effective written and oral communication (required) Computer and Microsoft Office Suite proficiency (required) Ability to present to groups (required) Installation, operation, maintenance, or repair of automatic transfer switches, generators, or other power distribution equipment (preferred) A thorough understanding of AC electrical principles and the ability to effectively troubleshoot and resolve electrical and mechanical problems, and coach others to do the same (preferred) Dealership development (preferred) Military experience (preferred) Alternate experience that will be considered in place of preferred experience Ability to travel for business 30% to 50% of the time Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
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Aftermarket Services Manager
role at
Rehlko Why Work at Rehlko
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. Job Description
The
Aftermarket Services Manager, Regional
role provides after-sale service support to Kohler Residential & Power Products customers primarily in, but not limited to, the residential markets. This support may include technical troubleshooting, technical information assistance, application data, warranty processing assistance, aftermarket development and distributor/dealer training. This remote home-office based position will be on the West Coast, preferably California or Nevada. Responsibilities
Service & Installation Support Coordinate, coach, and develop distributor/dealer channels on technology, service, and installation procedures Implement aftermarket development strategies and approve dealer technical prequalification submissions Execute programs and metrics to measure dealer service and parts performance Conduct regular channel visits to support aftermarket growth, training, and certification Support Residential and Power Products training initiatives Technical Support Provide technical guidance to distributor/dealer technicians via phone, email, and field visits on generator maintenance, repair, and operation Assist Sales and Technical Services during product launches and escalations to ensure customer satisfaction Deliver rapid onsite support for high-profile quality issues Support pilot and production genset field analysis for NPD and product improvement programs Provide backup support for Technical Services call center as needed Advise Sales Administration on parts interpretation and repair lists Reporting & Strategy Execution Generate weekly field reports and custom monthly reports for cross-functional teams Ensure aftermarket goals and service-related sales targets are met Collaborate with internal teams to develop service parts, contracts, warranties, and accessory programs Aftermarket Development Manage aftermarket strategy for assigned distribution channels Drive market penetration through creative programs and support parts sales Collect and analyze competitive data to maintain industry-leading programs Conduct service certification analysis and audits Support serviceability audits for NPD programs to reduce ownership costs and improve maintenance efficiency Travel & Planning Develop and manage travel plans aligned with company policies and cost controls Project Work & Collaboration Participate in assigned projects and initiatives Maintain frequent contact with internal departments Provide ongoing technical assistance to Area Sales Managers, Account Executives, distributors, dealers, OEMs, and customers via phone and correspondence Requirements
Bachelor’s degree in Business, Engineering, Marketing, or a related field preferred OR a minimum of 3+ years of experience in a relevant industry will also qualify Effective written and oral communication (required) Computer and Microsoft Office Suite proficiency (required) Ability to present to groups (required) Installation, operation, maintenance, or repair of automatic transfer switches, generators, or other power distribution equipment (preferred) A thorough understanding of AC electrical principles and the ability to effectively troubleshoot and resolve electrical and mechanical problems, and coach others to do the same (preferred) Dealership development (preferred) Military experience (preferred) Alternate experience that will be considered in place of preferred experience Ability to travel for business 30% to 50% of the time Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
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