Aftermarket Services Manager

.The **Aftermarket Services Manager, Regional** role provides after-sale service support to Kohler Residential & Power Products customers primarily in, but not limited to, the residential markets. This support may include technical troubleshooting, technical information assistance, application data, warranty processing assistance, aftermarket development and distributor/dealer training.* Service & Installation Support* Coordinate, coach, and develop distributor/dealer channels on technology, service, and installation procedures* Implement aftermarket development strategies and approve dealer technical prequalification submissions* Execute programs and metrics to measure dealer service and parts performance* Conduct regular channel visits to support aftermarket growth, training, and certification* Support Residential and Power Products training initiatives* Technical Support* Provide technical guidance to distributor/dealer technicians via phone, email, and field visits on generator maintenance, repair, and operation* Assist Sales and Technical Services during product launches and escalations to ensure customer satisfaction* Deliver rapid onsite support for high-profile quality issues* Support pilot and production genset field analysis for NPD and product improvement programs* Provide backup support for Technical Services call center as needed* Advise Sales Administration on parts interpretation and repair lists* Reporting & Strategy Execution* Generate weekly field reports and custom monthly reports for cross-functional teams* Ensure aftermarket goals and service-related sales targets are met* Collaborate with internal teams to develop service parts, contracts, warranties, and accessory programs* Aftermarket Development* Manage aftermarket strategy for assigned distribution channels* Drive market penetration through creative programs and support parts sales* Collect and analyze competitive data to maintain industry-leading programs* Conduct service certification analysis and audits* Support serviceability audits for NPD programs to reduce ownership costs and improve maintenance efficiency* Travel & Planning* Develop and manage travel plans aligned with company policies and cost controls* Project Work & Collaboration* Participate in assigned projects and initiatives* Maintain frequent contact with internal departments (Technical Services, Production, Sales, Engineering, Inspection, Parts Marketing, Technical Publications, Sales Administration)* Provide ongoing technical assistance to Area Sales Managers, Account Executives, distributors, dealers, OEMs, and customers via phone and correspondence* Bachelor’s degree in Business, Engineering, Marketing, or a related field preferred OR a minimum of 3+ years of experience in a relevant industry will also qualify* Effective written and oral communication (required)* Computer and Microsoft Office Suite proficiency (required)* Ability to present to groups (required)* Installation, operation, maintenance, or repair of automatic transfer switches, generators, or other power distribution equipment (preferred)* A thorough understanding of AC electrical principles and the ability to effectively troubleshoot and resolve electrical and mechanical problems, and coach others to do the same (preferred)* Dealership development (preferred)* Military experience (preferred)* Alternate experience that will be considered in place of preferred experience:* Project, Program, or Product management backgrounds* Mobile construction, agricultural, or similar OEM support experience* Engineering backgrounds* Business development* Training development and delivery* New Product Development backgrounds* Ability to travel for business 30% to 50% of the time* Territory may cover approximately 1–3 states or provinces, and most travel occurs during business hours* Travel includes visits to distributors, dealers, company locations, training events, and local trade shows #J-18808-Ljbffr