RxFunction, Inc.
Position Overview
RxFunction is seeking a hands-on Patient Services Manager who will oversee the Patient Services Department and serves as point of contact for the patient customer, including inquiries on the status of Walkasins system order; the coordination of shipments of the Walkasins system; coordinating service (warranty and non-warranty) on equipment as needed and documentation and resolution of complaints via Customer Feedback (CFB) system. Performs all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA. The Patient Services Manager works closely with Sales, Marketing, Engineering, Reimbursement, and the broader Patient Support team, including those focused on patient training and outcomes monitoring.
Job Responsibilities
Oversees the Patient Services department. Process product shipments per the Pending Shipment Log. Manage and respond to product feedback inquiries/calls from current patients and caregivers, thoughtfully guiding the conversation to a solution. Document customer feedback calls, process Customer Feedback Reports (CFBs) for any complaints or product issues ensuring accurate system tracking, follow-up, and closure. Provide feedback resolution and inform customers of next steps; work cross-functionally to ensure product replacement and return as required Explain and facilitate completion of appropriate forms for patients for whom copay presents a financial hardship. Create and maintain reports tracking customer feedback volume and trends to inform leadership. Share insights with the broader team, flag and escalate concerns, and identify opportunities to improve customer support process. Triage patient calls to other departments as appropriate. Update and maintain patient files and database records Required Qualifications
Bachelor of Arts (BA) or Bachelor of Science (BS) degree 5 – 7 years of management experience in patient or customer-facing roles, ideally in medical device, healthcare, or a related field Proven ability to work independently while effectively leading and collaborating with cross-functional teams Excellent verbal and written communications skills, with the ability to explain complex information clearly to diverse audiences Proficiency with CRM and ERP systems as well as the Microsoft Suite Preferred Qualifications
Direct experience with product service and troubleshooting with patients Experience building foundational teams that support growth in emerging medical device companies Proven ability to manage conflict resolution with customers Strong organizational skills Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at RxFunction, Inc. by 2x St Paul, MN $90,000.00-$108,000.00 2 weeks ago St Louis Park, MN $100,000.00-$110,000.00 1 month ago St Louis Park, MN $105,000.00-$115,000.00 1 month ago Greater Minneapolis-St. Paul Area $64,861.02-$84,333.93 3 days ago Business Consulting - Healthcare - Patient Access - Manager Minneapolis, MN $128,400.00-$235,300.00 3 days ago Minneapolis–Saint Paul, WI $75,000.00-$85,000.00 1 month ago Clinical Manager – Mental Health Services Minneapolis–Saint Paul, WI $80,000.00-$96,000.00 3 weeks ago Pharmacy Manager - Newly Increased Salary Range Bloomington, MN $6,594.00-$7,245.00 1 month ago Clinical Manager of Mental Health Services Pharmacy Manager - Newly Increased Salary Range Apple Valley, MN $6,594.00-$7,245.00 1 week ago Supervisor Mental Health and Addiction Clinical Services Pharmacy Manager - Newly Increased Salary Range Minneapolis, MN $93,000.00-$100,000.00 5 months ago Pharmacy Manager - Newly Increased Salary Range St Paul, MN $6,594.00-$7,245.00 1 month ago LensCrafters - Sr Regional Manager- Minneapolis/ Cedar Rapids Minneapolis, MN $108,990.87-$180,871.77 3 days ago Minneapolis, MN $101,000.00-$113,000.00 1 week ago Manager Nursing - Maplewood Surgery Center St Paul, MN $110,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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RxFunction is seeking a hands-on Patient Services Manager who will oversee the Patient Services Department and serves as point of contact for the patient customer, including inquiries on the status of Walkasins system order; the coordination of shipments of the Walkasins system; coordinating service (warranty and non-warranty) on equipment as needed and documentation and resolution of complaints via Customer Feedback (CFB) system. Performs all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA. The Patient Services Manager works closely with Sales, Marketing, Engineering, Reimbursement, and the broader Patient Support team, including those focused on patient training and outcomes monitoring.
Job Responsibilities
Oversees the Patient Services department. Process product shipments per the Pending Shipment Log. Manage and respond to product feedback inquiries/calls from current patients and caregivers, thoughtfully guiding the conversation to a solution. Document customer feedback calls, process Customer Feedback Reports (CFBs) for any complaints or product issues ensuring accurate system tracking, follow-up, and closure. Provide feedback resolution and inform customers of next steps; work cross-functionally to ensure product replacement and return as required Explain and facilitate completion of appropriate forms for patients for whom copay presents a financial hardship. Create and maintain reports tracking customer feedback volume and trends to inform leadership. Share insights with the broader team, flag and escalate concerns, and identify opportunities to improve customer support process. Triage patient calls to other departments as appropriate. Update and maintain patient files and database records Required Qualifications
Bachelor of Arts (BA) or Bachelor of Science (BS) degree 5 – 7 years of management experience in patient or customer-facing roles, ideally in medical device, healthcare, or a related field Proven ability to work independently while effectively leading and collaborating with cross-functional teams Excellent verbal and written communications skills, with the ability to explain complex information clearly to diverse audiences Proficiency with CRM and ERP systems as well as the Microsoft Suite Preferred Qualifications
Direct experience with product service and troubleshooting with patients Experience building foundational teams that support growth in emerging medical device companies Proven ability to manage conflict resolution with customers Strong organizational skills Seniority level
Mid-Senior level Employment type
Full-time Job function
Health Care Provider Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at RxFunction, Inc. by 2x St Paul, MN $90,000.00-$108,000.00 2 weeks ago St Louis Park, MN $100,000.00-$110,000.00 1 month ago St Louis Park, MN $105,000.00-$115,000.00 1 month ago Greater Minneapolis-St. Paul Area $64,861.02-$84,333.93 3 days ago Business Consulting - Healthcare - Patient Access - Manager Minneapolis, MN $128,400.00-$235,300.00 3 days ago Minneapolis–Saint Paul, WI $75,000.00-$85,000.00 1 month ago Clinical Manager – Mental Health Services Minneapolis–Saint Paul, WI $80,000.00-$96,000.00 3 weeks ago Pharmacy Manager - Newly Increased Salary Range Bloomington, MN $6,594.00-$7,245.00 1 month ago Clinical Manager of Mental Health Services Pharmacy Manager - Newly Increased Salary Range Apple Valley, MN $6,594.00-$7,245.00 1 week ago Supervisor Mental Health and Addiction Clinical Services Pharmacy Manager - Newly Increased Salary Range Minneapolis, MN $93,000.00-$100,000.00 5 months ago Pharmacy Manager - Newly Increased Salary Range St Paul, MN $6,594.00-$7,245.00 1 month ago LensCrafters - Sr Regional Manager- Minneapolis/ Cedar Rapids Minneapolis, MN $108,990.87-$180,871.77 3 days ago Minneapolis, MN $101,000.00-$113,000.00 1 week ago Manager Nursing - Maplewood Surgery Center St Paul, MN $110,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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