GlossGenius, Inc.
About the Role
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners rely on GlossGenius daily to run their operations. Joining our platform with a vibrant, distinguished brand, GlossGenius combines fintech, SMB software, and consumer company characteristics in one unified product. About the Role As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to employees while providing hardware and software support and building strong relationships. You will identify and implement technology solutions to meet business needs, maintain thorough, up-to-date IT process documentation, and demonstrate a strong sense of urgency in solving technical challenges. You will report to the IT Manager. You must be commutable to our NYC headquarters and will operate in a hybrid model. What You’ll Do
Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes Manage the full employee lifecycle, including equipment deployment, account creation, and software management for onboarding and offboarding Provide user support for Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications Field access requests and maintain proper access to internal tools and resources Maintain and support conference room equipment to ensure seamless collaboration in a hybrid environment Drive efficiency for the hybrid team by evaluating and implementing new tooling and optimizing existing systems Collaborate with cross-functional teams to identify opportunities where AI can enhance productivity and the digital workplace experience Serve in an on-call capacity and assist in production issues when necessary What We’re Looking For
A minimum of 3 years in an IT support role, with at least 1 year in an in-person environment Proven experience with Mac OS and Google Workspace, including troubleshooting common issues Solid understanding of IT fundamentals and data security practices, with a security-first mindset Familiarity with AI tools and concepts for productivity and digital workplace enhancements Experience installing and supporting conferencing equipment Proficiency in a command line environment (bash or zsh) Experience maintaining or managing users and applications in Okta or other IAM platforms; Jira administration is preferred MDM experience with Jamf, Kandji, or other Mac-focused MDMs is a plus Some scripting or programming experience is a plus Flexible PTO Competitive health and dental insurance options, with premiums partially covered by GlossGenius Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401(k) with eligibility to contribute from day 1 Professional development stipend for approved learning and educational-related expenses Dependent Care FSA Home office support Compensation and Benefits
The starting base salary for this role in New York is between $95,000 - $115,000 plus target equity and benefits.
Salary offered depends on skills, experience, location, and education. This role is eligible to participate in GlossGenius’s equity plan and in our total rewards offering. Equal Opportunity
GlossGenius is an Equal Opportunity and Affirmative Action Employer. We celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below voluntary self-identification survey. Completion is entirely voluntary and will not be considered in hiring decisions. Information provided is confidential. We will not discriminate on the basis of protected status. If you belong to any protected veteran categories or have a disability, you may choose to indicate that information for EEO reporting purposes. See the full policy for details. PUBLIC BURDEN STATEMENT: The voluntary self-identification form may be used as part of compliance with certain government regulations. This survey should take about 5 minutes to complete.
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GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners rely on GlossGenius daily to run their operations. Joining our platform with a vibrant, distinguished brand, GlossGenius combines fintech, SMB software, and consumer company characteristics in one unified product. About the Role As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to employees while providing hardware and software support and building strong relationships. You will identify and implement technology solutions to meet business needs, maintain thorough, up-to-date IT process documentation, and demonstrate a strong sense of urgency in solving technical challenges. You will report to the IT Manager. You must be commutable to our NYC headquarters and will operate in a hybrid model. What You’ll Do
Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes Manage the full employee lifecycle, including equipment deployment, account creation, and software management for onboarding and offboarding Provide user support for Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications Field access requests and maintain proper access to internal tools and resources Maintain and support conference room equipment to ensure seamless collaboration in a hybrid environment Drive efficiency for the hybrid team by evaluating and implementing new tooling and optimizing existing systems Collaborate with cross-functional teams to identify opportunities where AI can enhance productivity and the digital workplace experience Serve in an on-call capacity and assist in production issues when necessary What We’re Looking For
A minimum of 3 years in an IT support role, with at least 1 year in an in-person environment Proven experience with Mac OS and Google Workspace, including troubleshooting common issues Solid understanding of IT fundamentals and data security practices, with a security-first mindset Familiarity with AI tools and concepts for productivity and digital workplace enhancements Experience installing and supporting conferencing equipment Proficiency in a command line environment (bash or zsh) Experience maintaining or managing users and applications in Okta or other IAM platforms; Jira administration is preferred MDM experience with Jamf, Kandji, or other Mac-focused MDMs is a plus Some scripting or programming experience is a plus Flexible PTO Competitive health and dental insurance options, with premiums partially covered by GlossGenius Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401(k) with eligibility to contribute from day 1 Professional development stipend for approved learning and educational-related expenses Dependent Care FSA Home office support Compensation and Benefits
The starting base salary for this role in New York is between $95,000 - $115,000 plus target equity and benefits.
Salary offered depends on skills, experience, location, and education. This role is eligible to participate in GlossGenius’s equity plan and in our total rewards offering. Equal Opportunity
GlossGenius is an Equal Opportunity and Affirmative Action Employer. We celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below voluntary self-identification survey. Completion is entirely voluntary and will not be considered in hiring decisions. Information provided is confidential. We will not discriminate on the basis of protected status. If you belong to any protected veteran categories or have a disability, you may choose to indicate that information for EEO reporting purposes. See the full policy for details. PUBLIC BURDEN STATEMENT: The voluntary self-identification form may be used as part of compliance with certain government regulations. This survey should take about 5 minutes to complete.
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