WM
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Sales Retention Account Associate I
role at
WM 3 days ago Be among the first 25 applicants Join to apply for the
Sales Retention Account Associate I
role at
WM I. Job Summary Please note this is a hybrid position, candidates must be commutable to the Lombard office, 3x a week.
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.
II. Essential Duties and Responsibilities
- Communicates in a focused and compelling way that drives customers’ thoughts and actions. - Utilizes appropriate change management processes to meet the demands of the sales role. - Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. - Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. - Contributes to individual and shared responsibilities in a team environment. - Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. - Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) - Analyzes reports as needed and/or handles general administrative duties as appropriate.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited) - 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Repetitive Motions - Eye/Hand/Foot Coordination - Sitting - Talking - Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this hybrid position is $24.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at WM by 2x Get notified about new Account Associate jobs in
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Sales Retention Account Associate I
role at
WM 3 days ago Be among the first 25 applicants Join to apply for the
Sales Retention Account Associate I
role at
WM I. Job Summary Please note this is a hybrid position, candidates must be commutable to the Lombard office, 3x a week.
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.
II. Essential Duties and Responsibilities
- Communicates in a focused and compelling way that drives customers’ thoughts and actions. - Utilizes appropriate change management processes to meet the demands of the sales role. - Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. - Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. - Contributes to individual and shared responsibilities in a team environment. - Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. - Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) - Analyzes reports as needed and/or handles general administrative duties as appropriate.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited) - 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. - Repetitive Motions - Eye/Hand/Foot Coordination - Sitting - Talking - Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this hybrid position is $24.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at WM by 2x Get notified about new Account Associate jobs in
Lombard, IL . Chicago, IL $117,000.00-$143,000.00 1 week ago Chicago, IL $151,000.00-$227,000.00 1 week ago Chicago, IL $28.37-$100,000.00 2 weeks ago SMB Account Executive, Nonprofit - LinkedIn Talent Solutions
Chicago, IL $106,000.00-$152,000.00 3 days ago Chicago, IL $129,000.00-$206,000.00 2 weeks ago Chicago, IL $106,000.00-$152,000.00 1 week ago Chicago, IL $100,000.00-$120,000.00 1 month ago Mid-Market Account Executive ‚ Talent Solutions, Academic
Chicago, IL $131,000.00-$188,000.00 2 weeks ago Chicago, IL $50,000.00-$65,000.00 4 weeks ago Account Executive (Remote) | No-Code SaaS | 100% Remote
Associate Account Executive (Remote, Chicago)
Chicago, IL $45,000.00-$110,000.00 6 days ago Chicago, IL $60,000.00-$80,000.00 3 days ago Chicago, IL $50,000.00-$120,000.00 6 days ago Chicago, IL $102,000.00-$146,000.00 1 day ago Chicago, IL $106,000.00-$152,000.00 2 weeks ago Chicago, IL $85,000.00-$115,000.00 2 weeks ago Chicago, IL $84,000.00-$120,000.00 6 hours ago Entry Level Account Manager - Schaumburg, IL
Internship - Retail Account Manager (Chicago, IL) (South Side)
Chicago/Central region - Flex Account Executive
Chicago, IL $129,000.00-$206,000.00 3 days ago Key Account Associate - Amazon Content and Projects
Mount Prospect, IL $65,000.00-$75,000.00 1 week ago Chicago, IL $70,000.00-$80,000.00 1 day ago Chicago, IL $80,000.00-$90,000.00 2 days ago Chicago, IL $81,450.00-$92,700.00 3 days ago Chicago, IL $123,000.00-$224,400.00 4 weeks ago Chicago, IL $100,000.00-$125,000.00 1 week ago Chicago, IL $48,000.00-$60,000.00 1 day ago Greater Chicago Area $70,000.00-$90,000.00 2 weeks ago Chicago, IL $60,000.00-$100,000.00 1 day ago Chicago, IL $65,000.00-$150,000.00 1 week ago Chicago, IL $65,000.00-$75,000.00 1 week ago Chicago, IL $65,000.00-$75,000.00 12 hours ago Chicago, IL $150,000.00-$180,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr