FanDuel
Fraud and Risk Lead Supervisor (Daytime & Weekends)
FanDuel, Jersey City, New Jersey, United States, 07390
Fraud and Risk Lead Supervisor (Daytime & Weekends)
The Fraud and Risk Lead Supervisor is responsible for leading a team of associates and plays a key role in supervising our fraud customer experience and response across the FanDuel Group brands. Fraud and Risk Supervisors assist in overseeing the day-to-day Fraud support operations to ensure industry leading performance and compliance. This role requires advanced understanding of existing and emerging Fraud risks within Daily Fantasy Sports, online gaming or related industries. Fraud and Risk Supervisors must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud Support Senior Manager. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. The Game Plan
Supervise and coordinate fraud support operations during critical daytime/weekend hours Manage, mentor, and coach a team of Fraud Support Associates through regular performance reviews, coaching sessions, and career development planning Lead analysis and resolution of high-priority fraud cases, escalations, and chargebacks using advanced fraud detection tools and additional data sources Oversee service levels, handle times, quality scores, and maintain team KPIs while ensuring efficient fraud support operations and high QA standards Identify emerging fraud trends, bonus abuse patterns, and new threats; design and implement enhanced detection processes and countermeasures Partner with Prevention, Payments, and other operation teams to address complex fraud issues and ensure seamless evening shift coordination Provide detailed reports on new fraud trends, case outcomes, and operational performance to senior leadership Ensure fraud investigations and decisions meet regulatory requirements and maintain comprehensive documentation for audit purposes The Stats
3+ years of fraud and/or customer support experience in iGaming, Sports Betting, DFS, or related online gaming, sports betting/e-commerce fields preferred Bachelor's degree in business, accounting, finance, criminal justice or related field preferred Direct experience managing or mentoring a team of associates and the desire to help others learn and grow Advanced level of familiarity with online gaming fraud schemes and categories as well as knowledge of common fraud-prevention strategies and systems Strong analytical ability; SQL experience preferred Competence with Salesforce or comparative CRM tooling Shift availability: Must be available to work between the hours of 8:00 am – 8:00 pm EST. Some weekend work is required Knowledge of sports and/or experience working within a heavily regulated industry is a plus FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. The applicable salary range for this position is $70,000 - $88,000 USD.
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The Fraud and Risk Lead Supervisor is responsible for leading a team of associates and plays a key role in supervising our fraud customer experience and response across the FanDuel Group brands. Fraud and Risk Supervisors assist in overseeing the day-to-day Fraud support operations to ensure industry leading performance and compliance. This role requires advanced understanding of existing and emerging Fraud risks within Daily Fantasy Sports, online gaming or related industries. Fraud and Risk Supervisors must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports to the Fraud Support Senior Manager. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. The Game Plan
Supervise and coordinate fraud support operations during critical daytime/weekend hours Manage, mentor, and coach a team of Fraud Support Associates through regular performance reviews, coaching sessions, and career development planning Lead analysis and resolution of high-priority fraud cases, escalations, and chargebacks using advanced fraud detection tools and additional data sources Oversee service levels, handle times, quality scores, and maintain team KPIs while ensuring efficient fraud support operations and high QA standards Identify emerging fraud trends, bonus abuse patterns, and new threats; design and implement enhanced detection processes and countermeasures Partner with Prevention, Payments, and other operation teams to address complex fraud issues and ensure seamless evening shift coordination Provide detailed reports on new fraud trends, case outcomes, and operational performance to senior leadership Ensure fraud investigations and decisions meet regulatory requirements and maintain comprehensive documentation for audit purposes The Stats
3+ years of fraud and/or customer support experience in iGaming, Sports Betting, DFS, or related online gaming, sports betting/e-commerce fields preferred Bachelor's degree in business, accounting, finance, criminal justice or related field preferred Direct experience managing or mentoring a team of associates and the desire to help others learn and grow Advanced level of familiarity with online gaming fraud schemes and categories as well as knowledge of common fraud-prevention strategies and systems Strong analytical ability; SQL experience preferred Competence with Salesforce or comparative CRM tooling Shift availability: Must be available to work between the hours of 8:00 am – 8:00 pm EST. Some weekend work is required Knowledge of sports and/or experience working within a heavily regulated industry is a plus FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. The applicable salary range for this position is $70,000 - $88,000 USD.
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