Citi
OTC Derivatives Client Solutions Lead Analyst
Citi, Getzville, New York, United States, 14068
OTC Derivatives Client Solutions Lead Analyst
Join to apply for the
OTC Derivatives Client Solutions Lead Analyst
role at
Citi This is a Hybrid position in Getzville and will require, at Minimum, 3 days a week in office. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi’s Operational Client Strategy team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview
This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. What You’ll Do
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners Delivers client metrics and participates in communication sessions with all constituents Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies What We’ll Need From You
Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions and manage projects Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience Entrepreneurial mindset when taking on new processes Have a self-starter mindset and take ownership What We Can Offer You
This is a role that'll offer you the opportunity to build an in-depth knowledge of Citi’s client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. Generous holiday allowance, increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Join to apply for the
OTC Derivatives Client Solutions Lead Analyst
role at
Citi This is a Hybrid position in Getzville and will require, at Minimum, 3 days a week in office. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi’s Operational Client Strategy team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview
This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. What You’ll Do
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners Delivers client metrics and participates in communication sessions with all constituents Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies What We’ll Need From You
Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions and manage projects Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience Entrepreneurial mindset when taking on new processes Have a self-starter mindset and take ownership What We Can Offer You
This is a role that'll offer you the opportunity to build an in-depth knowledge of Citi’s client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. Generous holiday allowance, increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
#J-18808-Ljbffr