Premier America Credit Union
Manager - Real Estate Loan Servicing - Chatsworth
Premier America Credit Union, Los Angeles, California, United States, 90079
Overview
Manager, Real Estate Loan Servicing - Chatsworth Premier America Credit Union is dedicated to serving members by helping them meet today’s needs and reach tomorrow’s dreams. We value accountability, friendliness and respect, delivering great service, giving back to communities, and pursuing personal growth. Join us and become part of the Premier America family. What You Will Do
Oversee comprehensive mortgage servicing activities, including borrower customer service, payment processing, escrow administration, investor reporting, compliance monitoring, and overall Servicing department operations. Manage third-party sub-servicers (such as DMI and Cenlar), ensuring contractual compliance, performance metrics, reporting accuracy, and resolution of escalated issues. Maintain robust knowledge of FNMA and private investor servicing requirements. Ensure timely and accurate investor reporting and remittance in line with FNMA and other investor servicing guidelines. Provide backup for Real Estate Loan wires within established approval authority. Lead the team through objective goal setting, delegation, and communication aligned with Credit Union policies. Update servicing policies, procedures, and training materials to reflect evolving investor, regulatory, and operational best practices. Support member and branch needs related to Real Estate Loan Servicing. Develop and maintain work efficiencies to meet member standards. Recommend changes to operations including forms, procedures and equipment to improve productivity. Maintain all assigned general ledgers and bill paying functions as needed. Evaluate and select vendors; complete vetting; conduct annual maintenance of current vendors. Review and approve department vendor invoices/billing and Mortgage Insurance Damage claim checks within approval limits. Stay informed of developments in banking and applicable governmental and legal requirements. Ensure proper procedures for high-risk activities such as Loss Draft, Force Placed insurance, and delinquent property tax monitoring. Deploy resources to meet turn-around goals and establish contingency plans in critical areas. Prepare ad hoc reports for senior management. Assist VP in planning and execution of yearly business objectives. Keep senior management informed of key activities and issues. Develop and deliver departmental training, productivity and incentive programs. Formulate and implement corrective actions as needed and conduct performance appraisals. What We Are Looking For
Five or more years of residential mortgage servicing experience, with related supervisory experience preferred. Bachelor’s degree or equivalent combination of experience and training. FNMA loan servicing experience. Experience managing third-party sub-servicer relationships and auditing servicer performance. Expertise in regulatory frameworks including CFPB Mortgage Servicing Rules (Reg X), RESPA, TILA, UDAAP, and applicable state-specific guidelines. Working knowledge of mortgage servicing systems (e.g., MSP, Black Knight, FICS) and analytical tools (Excel, SQL, or similar). Technical knowledge of branch and overall credit union operations, practices and procedures. Understanding of relevant regulations, statutes and filing requirements; knowledge of related computer applications. Proficient in computer operations, specialized applications and MS Office Suite. Strong interpersonal, leadership, and supervisory skills. Well-organized, detail-oriented, and able to meet deadlines and manage projects. Strong analytical skills and the ability to maintain efficient workflow. Proven leadership and team development skills. Premier America Credit Union will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace Pay and Benefits
The base pay range for this position is: $81k-101k annually. Perks Important To You
Competitive pay Subsidized health care including medical, dental and vision FSA and HSA Company-Paid Life and AD&D insurance Discounts on loans (must be a member) Paid Vacation, Holiday, and Sick time 401k Retirement Saving Plan with a 6% safe harbor employer match Educational Assistance Program and more! About Us
Founded in 1957, Premier America is a large credit union with over 100,000 members and more than $3 billion in assets. We serve members who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. We are committed to helping members achieve financial well-being.
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Manager, Real Estate Loan Servicing - Chatsworth Premier America Credit Union is dedicated to serving members by helping them meet today’s needs and reach tomorrow’s dreams. We value accountability, friendliness and respect, delivering great service, giving back to communities, and pursuing personal growth. Join us and become part of the Premier America family. What You Will Do
Oversee comprehensive mortgage servicing activities, including borrower customer service, payment processing, escrow administration, investor reporting, compliance monitoring, and overall Servicing department operations. Manage third-party sub-servicers (such as DMI and Cenlar), ensuring contractual compliance, performance metrics, reporting accuracy, and resolution of escalated issues. Maintain robust knowledge of FNMA and private investor servicing requirements. Ensure timely and accurate investor reporting and remittance in line with FNMA and other investor servicing guidelines. Provide backup for Real Estate Loan wires within established approval authority. Lead the team through objective goal setting, delegation, and communication aligned with Credit Union policies. Update servicing policies, procedures, and training materials to reflect evolving investor, regulatory, and operational best practices. Support member and branch needs related to Real Estate Loan Servicing. Develop and maintain work efficiencies to meet member standards. Recommend changes to operations including forms, procedures and equipment to improve productivity. Maintain all assigned general ledgers and bill paying functions as needed. Evaluate and select vendors; complete vetting; conduct annual maintenance of current vendors. Review and approve department vendor invoices/billing and Mortgage Insurance Damage claim checks within approval limits. Stay informed of developments in banking and applicable governmental and legal requirements. Ensure proper procedures for high-risk activities such as Loss Draft, Force Placed insurance, and delinquent property tax monitoring. Deploy resources to meet turn-around goals and establish contingency plans in critical areas. Prepare ad hoc reports for senior management. Assist VP in planning and execution of yearly business objectives. Keep senior management informed of key activities and issues. Develop and deliver departmental training, productivity and incentive programs. Formulate and implement corrective actions as needed and conduct performance appraisals. What We Are Looking For
Five or more years of residential mortgage servicing experience, with related supervisory experience preferred. Bachelor’s degree or equivalent combination of experience and training. FNMA loan servicing experience. Experience managing third-party sub-servicer relationships and auditing servicer performance. Expertise in regulatory frameworks including CFPB Mortgage Servicing Rules (Reg X), RESPA, TILA, UDAAP, and applicable state-specific guidelines. Working knowledge of mortgage servicing systems (e.g., MSP, Black Knight, FICS) and analytical tools (Excel, SQL, or similar). Technical knowledge of branch and overall credit union operations, practices and procedures. Understanding of relevant regulations, statutes and filing requirements; knowledge of related computer applications. Proficient in computer operations, specialized applications and MS Office Suite. Strong interpersonal, leadership, and supervisory skills. Well-organized, detail-oriented, and able to meet deadlines and manage projects. Strong analytical skills and the ability to maintain efficient workflow. Proven leadership and team development skills. Premier America Credit Union will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace Pay and Benefits
The base pay range for this position is: $81k-101k annually. Perks Important To You
Competitive pay Subsidized health care including medical, dental and vision FSA and HSA Company-Paid Life and AD&D insurance Discounts on loans (must be a member) Paid Vacation, Holiday, and Sick time 401k Retirement Saving Plan with a 6% safe harbor employer match Educational Assistance Program and more! About Us
Founded in 1957, Premier America is a large credit union with over 100,000 members and more than $3 billion in assets. We serve members who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. We are committed to helping members achieve financial well-being.
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