Provident Credit Union
Loan Servicing Manager
Provident Credit Union, Redwood City, California, United States, 94061
Overview
Loan Servicing Manager at Provident Credit Union Base pay range: $107,000.00/yr - $139,000.00/yr. This range is provided by Provident Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Essential Functions
Manage the core functions of the department, achieving or exceeding accepted standards of productivity and member service in the following areas: Answering and resolving member service requests by phone, mail, secure e-mail including servicing requests from members, internal departments, vendors and other interested parties Perform standard FHLMC/FNMA Seller/Servicer servicing activities including delivery, loan-level reporting, remitting and delinquency reporting Boarding of 1st and 2nd mortgage loans Payment processing and teller balancing Escrow account disclosure, disbursement and analysis Insurance monitoring for mortgage and consumer loans Property tax and insurance requirements PMI disbursement, notification and cancellation requirements IRS loan interest reporting and disclosure requirements Payoff and reconveyance processing Loan interest calculation Responsible for achieving department financial results with emphasis on meeting or exceeding goals; meet regularly with staff to review status of goals and discuss/implement actions to ensure goals are met Set department operation goals; implement plans to attain; take necessary actions to achieve or exceed department operation goals; meet regularly with staff to review status of goals and discuss/implement actions to ensure goals are met Oversee audit and quality control processes, ensuring timely completion, adherence to portfolio, investor and regulatory guidelines; ensure timely and accurate reporting of findings and concerns to senior management Quarterly review of department operational procedures and update procedures as needed Ensure timely and accurate completion of priority and special projects May handle unusual or more complex situations including member complaints Administer department personnel processes including hiring, training, disciplinary actions, motivation, and terminations; ensure staffing needs are met and department security and safety procedures are up-to-date Perform ongoing performance evaluation and feedback sessions with staff; deliver formal performance evaluations and development plans; monitor and guide staff training; may conduct training meetings Maintain policies and procedures needed to act as a licensed Seller/Services within the secondary mortgage market; stay current on Federal and State regulations and California Real Estate laws as they pertain to credit unions and Provident’s products and services Qualifications
College degree in Business, Economics or related field preferred 10+ years of experience in portfolio and investor loan servicing including loss mitigation 7+ years of hands-on experience in managing a team 5+ years of experience in secondary market sales and participation 5+ years of experience in Real Estate MIS applications Strong supervisory skills with the ability to work effectively under pressure and with challenging situations or members Strong knowledge of investor servicing guidelines and requirements Advanced knowledge of state and federal laws as they pertain to mortgage loan servicing Advanced knowledge of mortgage loan originations process and origination system Knowledge of loan servicing platform transactions and functions Advanced mentoring/coaching skills Advanced performance evaluation skills Advanced organizational skills Advanced analytical reasoning skills Advanced listening and speaking skills Advanced written communication skills with correct grammar Complete required BSA & OFAC training annually and adhere to BSA and OFAC policy and procedures Benefits
Quality medical, dental and vision care coverage 401(k) retirement plan with up to 150% matching employer contributions Annual discretionary bonus Generous paid time off and paid holidays Flexible spending accounts Employee Referral Bonus Short and long-term disability coverage Life and AD&D insurance Provident membership Rate discount on home and auto loans Opportunity to use company owned condo in Maui and Lake Tahoe Compensation
Pay Grade is M2. This position is eligible for our twice a year discretionary bonus. Targeted Salary range: $107K – 139K (Depending on experience) Provident is an Equal Opportunity Employer We are a winner of the Bay Area News Group Top Work Place in 2018 - 2025. Check us out on Glassdoor Location
Redwood City, CA Employment type
Full-time Job function
Management Customer Service General Business Industries
Real Estate Banking Note: This description reflects the material originally provided and is reformatted for clarity and accessibility.
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Loan Servicing Manager at Provident Credit Union Base pay range: $107,000.00/yr - $139,000.00/yr. This range is provided by Provident Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Essential Functions
Manage the core functions of the department, achieving or exceeding accepted standards of productivity and member service in the following areas: Answering and resolving member service requests by phone, mail, secure e-mail including servicing requests from members, internal departments, vendors and other interested parties Perform standard FHLMC/FNMA Seller/Servicer servicing activities including delivery, loan-level reporting, remitting and delinquency reporting Boarding of 1st and 2nd mortgage loans Payment processing and teller balancing Escrow account disclosure, disbursement and analysis Insurance monitoring for mortgage and consumer loans Property tax and insurance requirements PMI disbursement, notification and cancellation requirements IRS loan interest reporting and disclosure requirements Payoff and reconveyance processing Loan interest calculation Responsible for achieving department financial results with emphasis on meeting or exceeding goals; meet regularly with staff to review status of goals and discuss/implement actions to ensure goals are met Set department operation goals; implement plans to attain; take necessary actions to achieve or exceed department operation goals; meet regularly with staff to review status of goals and discuss/implement actions to ensure goals are met Oversee audit and quality control processes, ensuring timely completion, adherence to portfolio, investor and regulatory guidelines; ensure timely and accurate reporting of findings and concerns to senior management Quarterly review of department operational procedures and update procedures as needed Ensure timely and accurate completion of priority and special projects May handle unusual or more complex situations including member complaints Administer department personnel processes including hiring, training, disciplinary actions, motivation, and terminations; ensure staffing needs are met and department security and safety procedures are up-to-date Perform ongoing performance evaluation and feedback sessions with staff; deliver formal performance evaluations and development plans; monitor and guide staff training; may conduct training meetings Maintain policies and procedures needed to act as a licensed Seller/Services within the secondary mortgage market; stay current on Federal and State regulations and California Real Estate laws as they pertain to credit unions and Provident’s products and services Qualifications
College degree in Business, Economics or related field preferred 10+ years of experience in portfolio and investor loan servicing including loss mitigation 7+ years of hands-on experience in managing a team 5+ years of experience in secondary market sales and participation 5+ years of experience in Real Estate MIS applications Strong supervisory skills with the ability to work effectively under pressure and with challenging situations or members Strong knowledge of investor servicing guidelines and requirements Advanced knowledge of state and federal laws as they pertain to mortgage loan servicing Advanced knowledge of mortgage loan originations process and origination system Knowledge of loan servicing platform transactions and functions Advanced mentoring/coaching skills Advanced performance evaluation skills Advanced organizational skills Advanced analytical reasoning skills Advanced listening and speaking skills Advanced written communication skills with correct grammar Complete required BSA & OFAC training annually and adhere to BSA and OFAC policy and procedures Benefits
Quality medical, dental and vision care coverage 401(k) retirement plan with up to 150% matching employer contributions Annual discretionary bonus Generous paid time off and paid holidays Flexible spending accounts Employee Referral Bonus Short and long-term disability coverage Life and AD&D insurance Provident membership Rate discount on home and auto loans Opportunity to use company owned condo in Maui and Lake Tahoe Compensation
Pay Grade is M2. This position is eligible for our twice a year discretionary bonus. Targeted Salary range: $107K – 139K (Depending on experience) Provident is an Equal Opportunity Employer We are a winner of the Bay Area News Group Top Work Place in 2018 - 2025. Check us out on Glassdoor Location
Redwood City, CA Employment type
Full-time Job function
Management Customer Service General Business Industries
Real Estate Banking Note: This description reflects the material originally provided and is reformatted for clarity and accessibility.
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