Staples
Overview
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth. What you’ll be doing
Lead a high-performing team of 50+ associates responsible for the entire Accounts Receivable (AR) portfolio for Staples Business Advantage. Oversee multiple teams of AR analysts and specialists, focusing on maximizing debt recovery through strategies such as managing past-due accounts, negotiating payment plans, resolving customer disputes, and ensuring compliance with collection regulations. Monitor key performance indicators and drive continuous process improvements. Requires extensive collections experience and proven leadership skills. Analyze delinquency trends, identify root causes, and develop and implement effective strategies to minimize bad debt and maximize recovery on past due accounts. Conduct regular portfolio reviews to assess risk and prioritize collection efforts. Manage large portfolios of complex and mid-market accounts, including high-risk accounts. Collaborate with sales, customer success, and legal departments to address customer issues and improve overall AR management. Negotiate payment plans with customers, address disputes, and resolve customer concerns while maintaining professional and compliant communication. Ensure all collections activities adhere to federal and state regulations, including FDCPA. Track KPIs such as collection rate, days sales outstanding (DSO), write-off percentage, and customer satisfaction. Generate comprehensive reports on performance, identify trends, and present insights to senior management. Identify opportunities to streamline processes, leverage new technologies (e.g., automation, AI), and optimize efficiency within the AR department. Implement Lean Six Sigma or Agile methodologies to drive continuous improvement. What you bring to the table
Leadership & Coaching: Demonstrated ability to lead, mentor, and inspire high-performing teams. Strategic Thinking: Aptitude for understanding broader business objectives and translating them into actionable AR strategies. Problem-Solving: Strong analytical mindset with the ability to diagnose root causes and implement effective solutions. Collaboration & Influence: Proven track record of building strong relationships and influencing cross-functional teams to drive results. Adaptability: Comfortable operating in a fast-paced environment and managing change effectively. Excellent Communication: Ability to present complex financial information clearly to diverse audiences. What’s needed - Basic Qualifications
Bachelor’s Degree in Accounting, Finance, Business Administration, or related field or equivalent work experience. 8+ years of professional experience in finance or accounting, with at least 3 years in a management capacity overseeing AR or related financial functions. 3+ years of supervisory or managerial experience, preferably overseeing accounts receivable or credit/collections teams. Proficiency with ERP Systems (e.g., SAP, Oracle, Microsoft Dynamics) and financial reporting tools. Strong knowledge of GAAP/IFRS and credit management best practices. Track record in process improvement: demonstrated success in leading initiatives that enhance efficiency and reduce costs. What’s needed - Preferred Qualifications
Master’s Degree (MBA or equivalent) or CPA/CMA designation. 10+ years of experience in finance leadership roles, with a proven track record in AR or revenue cycle management. Experience managing global/matrix teams: ability to manage remote or distributed teams. Advanced analytical skills: experience using data analytics tools (e.g., Tableau, Power BI) to drive decisions. Industry experience: prior exposure to accounts receivable processes and compliance requirements in relevant industries. We Offer
Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), and wellness programs Seniority level
Director Employment type
Full-time Job function
Accounting/Auditing and Finance Industries
Retail Office Equipment
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Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth. What you’ll be doing
Lead a high-performing team of 50+ associates responsible for the entire Accounts Receivable (AR) portfolio for Staples Business Advantage. Oversee multiple teams of AR analysts and specialists, focusing on maximizing debt recovery through strategies such as managing past-due accounts, negotiating payment plans, resolving customer disputes, and ensuring compliance with collection regulations. Monitor key performance indicators and drive continuous process improvements. Requires extensive collections experience and proven leadership skills. Analyze delinquency trends, identify root causes, and develop and implement effective strategies to minimize bad debt and maximize recovery on past due accounts. Conduct regular portfolio reviews to assess risk and prioritize collection efforts. Manage large portfolios of complex and mid-market accounts, including high-risk accounts. Collaborate with sales, customer success, and legal departments to address customer issues and improve overall AR management. Negotiate payment plans with customers, address disputes, and resolve customer concerns while maintaining professional and compliant communication. Ensure all collections activities adhere to federal and state regulations, including FDCPA. Track KPIs such as collection rate, days sales outstanding (DSO), write-off percentage, and customer satisfaction. Generate comprehensive reports on performance, identify trends, and present insights to senior management. Identify opportunities to streamline processes, leverage new technologies (e.g., automation, AI), and optimize efficiency within the AR department. Implement Lean Six Sigma or Agile methodologies to drive continuous improvement. What you bring to the table
Leadership & Coaching: Demonstrated ability to lead, mentor, and inspire high-performing teams. Strategic Thinking: Aptitude for understanding broader business objectives and translating them into actionable AR strategies. Problem-Solving: Strong analytical mindset with the ability to diagnose root causes and implement effective solutions. Collaboration & Influence: Proven track record of building strong relationships and influencing cross-functional teams to drive results. Adaptability: Comfortable operating in a fast-paced environment and managing change effectively. Excellent Communication: Ability to present complex financial information clearly to diverse audiences. What’s needed - Basic Qualifications
Bachelor’s Degree in Accounting, Finance, Business Administration, or related field or equivalent work experience. 8+ years of professional experience in finance or accounting, with at least 3 years in a management capacity overseeing AR or related financial functions. 3+ years of supervisory or managerial experience, preferably overseeing accounts receivable or credit/collections teams. Proficiency with ERP Systems (e.g., SAP, Oracle, Microsoft Dynamics) and financial reporting tools. Strong knowledge of GAAP/IFRS and credit management best practices. Track record in process improvement: demonstrated success in leading initiatives that enhance efficiency and reduce costs. What’s needed - Preferred Qualifications
Master’s Degree (MBA or equivalent) or CPA/CMA designation. 10+ years of experience in finance leadership roles, with a proven track record in AR or revenue cycle management. Experience managing global/matrix teams: ability to manage remote or distributed teams. Advanced analytical skills: experience using data analytics tools (e.g., Tableau, Power BI) to drive decisions. Industry experience: prior exposure to accounts receivable processes and compliance requirements in relevant industries. We Offer
Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), and wellness programs Seniority level
Director Employment type
Full-time Job function
Accounting/Auditing and Finance Industries
Retail Office Equipment
#J-18808-Ljbffr