Edelman
Overview
Senior Account Supervisor, Crisis & Risk at Edelman. Edelman is seeking an experienced Senior Account Supervisor with a strong digital skillset to join our crisis practice. This role requires a keen understanding of the digital communications landscape and experience deploying strategies and tactics for reputation and crisis management. The team supports real-time response to emerging issues, helps clients prepare for potential threats, and grows our digital crisis offerings. The role also includes mentoring junior staff within the U.S. Crisis & Risk team. Responsibilities
Act as a trusted advisor to clients during fast-moving or sensitive situations, offering thoughtful, strategic counsel Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials Develop digital-first response frameworks that integrate social listening, community engagement strategy and platform-specific best practices Oversee and/or support community management programs Support programs to prepare for, monitor, and combat dis- and misinformation online Develop website content and coordinate crisis web builds Counsel clients on use of audience segmentation and targeting via paid media crises and liaise with performance marketing team on strategy and execution of paid tactics Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages Participate in new business processes including research and proposal preparation Manage up and work closely with senior staff for project management and delivery Supervise junior staff by motivating, coaching, and providing feedback Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals Actively contribute to Edelman’s evolving digital crisis offering by surfacing trends, co-developing new products or services and mentoring colleagues in emerging tools and practices Champion the responsible use of AI in client work, helping to pilot new tools, optimize workflows and train junior team members on best practices and guardrails Qualifications
Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts Understand the digital ecosystem and how issues can arise, evolve, and escalate and translate into strategies and action Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels Familiarity with digital and social media listening and analytics tools (e.g., Google Analytics, Brandwatch, Talkwalker) and ability to turn insights into mitigation recommendations Comfort with ambiguity and ability to pivot quickly based on evolving events or new information Experience managing communications during sensitive, high-pressure issues (e.g., legal matters, executive misconduct, cybersecurity breaches, reputational attacks) Strong organizational, scheduling, and time/project management skills; ability to meet multiple deadlines Excellent writing abilities and experience presenting to and counseling senior clients, including legal teams and C-suite executives Intellectually curious, with a drive to stay ahead of digital trends, platform updates and emerging risks Collaborative, thrives in team environments and elevates others’ work A bachelor’s degree or equivalent work experience Preferred Qualifications
Experience navigating crises involving misinformation/disinformation on platforms like TikTok, YouTube, or emerging platforms Experience with high-sensitivity community management and moderating negative sentiment on social media Experience evaluating brand partners or creators for digital reputation risks Understanding of applications of artificial intelligence within a crisis and risk context Experience aligning digital crisis responses with public or government affairs strategy Compensation and Benefits
Salary range: $94,500 - $115,000 per year. Compensation is determined by factors including education, experience, location, performance, and internal equity. The range is part of Edelman’s total compensation package, which may include bonuses, paid time off, and region-specific benefits. DJEH offers benefits including medical and dental insurance, vision, 401(k), life and disability insurance, paid time off, travel assistance, and wellness programs. Edelman is an equal opportunity employer. We value diversity and inclusion and prohibit discrimination based on race, color, gender, religion, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation in any part of the employment process, please let us know.
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Senior Account Supervisor, Crisis & Risk at Edelman. Edelman is seeking an experienced Senior Account Supervisor with a strong digital skillset to join our crisis practice. This role requires a keen understanding of the digital communications landscape and experience deploying strategies and tactics for reputation and crisis management. The team supports real-time response to emerging issues, helps clients prepare for potential threats, and grows our digital crisis offerings. The role also includes mentoring junior staff within the U.S. Crisis & Risk team. Responsibilities
Act as a trusted advisor to clients during fast-moving or sensitive situations, offering thoughtful, strategic counsel Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials Develop digital-first response frameworks that integrate social listening, community engagement strategy and platform-specific best practices Oversee and/or support community management programs Support programs to prepare for, monitor, and combat dis- and misinformation online Develop website content and coordinate crisis web builds Counsel clients on use of audience segmentation and targeting via paid media crises and liaise with performance marketing team on strategy and execution of paid tactics Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages Participate in new business processes including research and proposal preparation Manage up and work closely with senior staff for project management and delivery Supervise junior staff by motivating, coaching, and providing feedback Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals Actively contribute to Edelman’s evolving digital crisis offering by surfacing trends, co-developing new products or services and mentoring colleagues in emerging tools and practices Champion the responsible use of AI in client work, helping to pilot new tools, optimize workflows and train junior team members on best practices and guardrails Qualifications
Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts Understand the digital ecosystem and how issues can arise, evolve, and escalate and translate into strategies and action Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels Familiarity with digital and social media listening and analytics tools (e.g., Google Analytics, Brandwatch, Talkwalker) and ability to turn insights into mitigation recommendations Comfort with ambiguity and ability to pivot quickly based on evolving events or new information Experience managing communications during sensitive, high-pressure issues (e.g., legal matters, executive misconduct, cybersecurity breaches, reputational attacks) Strong organizational, scheduling, and time/project management skills; ability to meet multiple deadlines Excellent writing abilities and experience presenting to and counseling senior clients, including legal teams and C-suite executives Intellectually curious, with a drive to stay ahead of digital trends, platform updates and emerging risks Collaborative, thrives in team environments and elevates others’ work A bachelor’s degree or equivalent work experience Preferred Qualifications
Experience navigating crises involving misinformation/disinformation on platforms like TikTok, YouTube, or emerging platforms Experience with high-sensitivity community management and moderating negative sentiment on social media Experience evaluating brand partners or creators for digital reputation risks Understanding of applications of artificial intelligence within a crisis and risk context Experience aligning digital crisis responses with public or government affairs strategy Compensation and Benefits
Salary range: $94,500 - $115,000 per year. Compensation is determined by factors including education, experience, location, performance, and internal equity. The range is part of Edelman’s total compensation package, which may include bonuses, paid time off, and region-specific benefits. DJEH offers benefits including medical and dental insurance, vision, 401(k), life and disability insurance, paid time off, travel assistance, and wellness programs. Edelman is an equal opportunity employer. We value diversity and inclusion and prohibit discrimination based on race, color, gender, religion, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation in any part of the employment process, please let us know.
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