U.S. Bank
Client Relationship Consultant 2 (Banker) Cookeville Jackson, TN Office (Bilingu
U.S. Bank, Cookeville, Tennessee, us, 38502
Overview
Client Relationship Consultant 2 (Banker) – Cookeville / Jackson, TN Office (Bilingual Spanish and English) Join U.S. Bank in a role focused on building and sustaining client relationships through in-person, by-appointment, and virtual interactions. Provide counsel on banking products and services, assess customer needs, and guide clients toward digital-first solutions while delivering an optimal client experience. Responsibilities
Build and foster relationships with clients through proactive outreach and follow up; learn about clients’ financial needs and channel preferences. Identify solutions for new and existing clients based on their needs; engage and communicate effectively with clients. Maintain working knowledge of consumer and business banking products and services, including digital products and services. Provide a consistent, optimal client experience by greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Educate clients on emerging and self-service digital products and services to assist in meeting their financial needs. Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy. Qualifications
Basic Qualifications
High school diploma or equivalent Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English Preferred Skills/Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively Experience in the financial services industry preferred Licensing & Compliance
This position requires National Mortgage Licensing System (NMLS) registration under the SAFE Act and Regulation Z. The registration process includes a criminal background and credit check. Failure to meet or maintain any NMLS requirements may result in an offer rescission or termination of employment. Benefits
Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks, depending on role and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals (1 hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law) Equal Opportunity & Compliance
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, or other protected characteristics. U.S. Bank participates in the E-Verify program in applicable facilities. Pay range and benefits vary by location; the posted salary reflects the primary location. Other eligibility requirements apply. Additional
Posting may be closed earlier due to high volume of applicants.
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Client Relationship Consultant 2 (Banker) – Cookeville / Jackson, TN Office (Bilingual Spanish and English) Join U.S. Bank in a role focused on building and sustaining client relationships through in-person, by-appointment, and virtual interactions. Provide counsel on banking products and services, assess customer needs, and guide clients toward digital-first solutions while delivering an optimal client experience. Responsibilities
Build and foster relationships with clients through proactive outreach and follow up; learn about clients’ financial needs and channel preferences. Identify solutions for new and existing clients based on their needs; engage and communicate effectively with clients. Maintain working knowledge of consumer and business banking products and services, including digital products and services. Provide a consistent, optimal client experience by greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Educate clients on emerging and self-service digital products and services to assist in meeting their financial needs. Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy. Qualifications
Basic Qualifications
High school diploma or equivalent Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English Preferred Skills/Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively Experience in the financial services industry preferred Licensing & Compliance
This position requires National Mortgage Licensing System (NMLS) registration under the SAFE Act and Regulation Z. The registration process includes a criminal background and credit check. Failure to meet or maintain any NMLS requirements may result in an offer rescission or termination of employment. Benefits
Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks, depending on role and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals (1 hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law) Equal Opportunity & Compliance
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, or other protected characteristics. U.S. Bank participates in the E-Verify program in applicable facilities. Pay range and benefits vary by location; the posted salary reflects the primary location. Other eligibility requirements apply. Additional
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr