Ulta Beauty
Overview
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. General Summary & Scope
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop the team. Principal Duties & Responsibilities
(*Essential Job Functions) Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support scheduling needs and communicate with the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time within the payroll budget. Address underperforming metrics related to services, boutiques, retail sales, services sales, loyalty, store visits and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed on new and existing industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging various methods including social media, and address staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, two-way communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support all aspects of manager and associate development, including training, feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Participate in ongoing training to enable professional development and drive sales performance. Ensure direct reports participate in ongoing training to enable development and drive sales performance. Establish professional peer and brand partner relationships that foster collaborative delivery on sales and service goals. Model a culture of teamwork and guest service excellence by working with the leadership team, providing direction and sharing best practices. Execute the Guest Engagement Leader program through business ownership, coaching, and leading a helpful and friendly guest experience to drive business results across all APGs metrics for the store. Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and ensure the right staffing to provide an exceptional guest experience and support service sales and growth. Use the company’s task management tool to prioritize store workload, resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring store standards and procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring the execution of store tasks. Utilize company programs and resources to drive store improvements. Regularly communicate with field and services leadership on business trends, opportunities, and operational challenges. Job Qualifications
Education
Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience
2-3+ years relevant, fast-paced retail management or related experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: inventory monitoring, operational excellence, service culture, and merchandising directives Leadership: attracting, developing, and motivating top talent, adapting to change, and leading a team Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to work under pressure, exercise good judgment, and be flexible Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting up to 25 lbs Continuous coordination of objects during shift Frequent use of computer and telephonic devices If an associate has a disability that prevents performing an essential function, the Company will engage in an interactive process to determine reasonable accommodations. About Ulta Beauty
(NASDAQ: ULTA) is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from approx. 500 brands across all categories and price points, including Ulta Beauty’s own private label. We also operate full-service salons in store locations. We will consider for employment all qualified applicants, including those with arrest records or other criminal histories, in a manner consistent with applicable laws, including fair chance ordinances. Referrals increase your chances of interviewing at Ulta Beauty by 2x. Get notified about new Experience Manager jobs in Nashville, TN.
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Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. General Summary & Scope
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop the team. Principal Duties & Responsibilities
(*Essential Job Functions) Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support scheduling needs and communicate with the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time within the payroll budget. Address underperforming metrics related to services, boutiques, retail sales, services sales, loyalty, store visits and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed on new and existing industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging various methods including social media, and address staffing needs and open positions for the store. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, two-way communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support all aspects of manager and associate development, including training, feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Participate in ongoing training to enable professional development and drive sales performance. Ensure direct reports participate in ongoing training to enable development and drive sales performance. Establish professional peer and brand partner relationships that foster collaborative delivery on sales and service goals. Model a culture of teamwork and guest service excellence by working with the leadership team, providing direction and sharing best practices. Execute the Guest Engagement Leader program through business ownership, coaching, and leading a helpful and friendly guest experience to drive business results across all APGs metrics for the store. Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards including the Infection Control Policy. Adhere to and enforce Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and ensure the right staffing to provide an exceptional guest experience and support service sales and growth. Use the company’s task management tool to prioritize store workload, resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring store standards and procedures are met, including workplace safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring the execution of store tasks. Utilize company programs and resources to drive store improvements. Regularly communicate with field and services leadership on business trends, opportunities, and operational challenges. Job Qualifications
Education
Bachelor’s degree is preferred Cosmetology license and/or a cosmetology management license where required by state law Experience
2-3+ years relevant, fast-paced retail management or related experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: inventory monitoring, operational excellence, service culture, and merchandising directives Leadership: attracting, developing, and motivating top talent, adapting to change, and leading a team Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to work under pressure, exercise good judgment, and be flexible Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting up to 25 lbs Continuous coordination of objects during shift Frequent use of computer and telephonic devices If an associate has a disability that prevents performing an essential function, the Company will engage in an interactive process to determine reasonable accommodations. About Ulta Beauty
(NASDAQ: ULTA) is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from approx. 500 brands across all categories and price points, including Ulta Beauty’s own private label. We also operate full-service salons in store locations. We will consider for employment all qualified applicants, including those with arrest records or other criminal histories, in a manner consistent with applicable laws, including fair chance ordinances. Referrals increase your chances of interviewing at Ulta Beauty by 2x. Get notified about new Experience Manager jobs in Nashville, TN.
#J-18808-Ljbffr