Ulta Beauty
Overview
The Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This role is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM focuses on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance). A drive for results, passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop the team are required.
Principal Duties & Responsibilities Essential Job Functions
The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the duties and responsibilities of the position (as well as other projects/duties as assigned).
Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth and expense control.
Leverage the store forecast and payroll budgets to support scheduling needs, communicating with the GM to maximize productivity and achieve sales and payroll goals within budget.
Address underperforming metrics related to services, boutiques, retail sales, loyalty, store visits and audit results by developing strategies using company programs and resources to improve these areas.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Stay informed on industry trends, products, and services during work time and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.
People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods including social media, and address staffing needs for the store.
Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, two-way communication, prioritization of work, and coaching to drive guest loyalty.
Create an inclusive environment that inspires growth and engagement of associates.
Support all aspects of manager and associate development, including training, feedback, performance reviews, succession planning, and development plans to drive sales performance.
Participate in ongoing training to enable continuous professional development and drive sales performance.
Ensure direct reports participate in ongoing training to enable development and drive sales performance.
Establish professional relationships with peers and brand partners to collaboratively deliver on sales and service goals.
Lead by example in teamwork and guest service excellence, providing direction and sharing best practices.
Execute the Guest Engagement Leader program through ownership, coaching, and a helpful guest experience to drive results across all Annual Performance Goals (APGs).
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards including the Infection Control Policy.
Adhere to Ulta Beauty’s dress code.
Use scheduling tools to create and adjust schedules, manage attendance, and ensure the right associates are in the right places to provide an exceptional guest experience and support service sales.
Use task management tools to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by meeting store standards and procedures including safety, inventory control, cash management and loss prevention.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support continuous improvement by implementing company initiatives and technology, communicating expectations, and ensuring task execution.
Use company programs and resources to drive store improvements.
Provide regular communication and feedback to field and services leadership on trends, opportunities, events, and operational challenges.
Job Qualifications Education
Bachelor’s degree is preferred
Cosmetology license and/or cosmetology management license where required by state law
Experience
2-3+ years relevant, fast-paced retail management experience or other relevant work
Financial management: experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements
Retail management: experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives
Leadership management: experience attracting, developing, motivating top talent, adapting to change, and leading a team
Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, exercise good judgment in ambiguity, and be flexible
Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
Working Conditions
Continuous mobility throughout the store during shift
Frequent standing, bending, reaching, and twisting
Frequent lifting up to 25 lbs
Continuous coordination and manipulation of objects
Frequent use of computer and phones
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.
The pay range for this position is $27.00 - $34.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to education, qualifications, experience, and location. Full-time positions qualify for benefits; details available on the Benefits page.
About Ulta Beauty: Ulta Beauty is the largest North American beauty retailer with a full-service salon in every store and partnerships with numerous beauty brands. We consider all qualified applicants, including those with arrest or conviction records, in accordance with state and local laws.
Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate on the basis of any protected characteristic.
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Principal Duties & Responsibilities Essential Job Functions
The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the duties and responsibilities of the position (as well as other projects/duties as assigned).
Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth and expense control.
Leverage the store forecast and payroll budgets to support scheduling needs, communicating with the GM to maximize productivity and achieve sales and payroll goals within budget.
Address underperforming metrics related to services, boutiques, retail sales, loyalty, store visits and audit results by developing strategies using company programs and resources to improve these areas.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Stay informed on industry trends, products, and services during work time and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.
People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging a variety of methods including social media, and address staffing needs for the store.
Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, two-way communication, prioritization of work, and coaching to drive guest loyalty.
Create an inclusive environment that inspires growth and engagement of associates.
Support all aspects of manager and associate development, including training, feedback, performance reviews, succession planning, and development plans to drive sales performance.
Participate in ongoing training to enable continuous professional development and drive sales performance.
Ensure direct reports participate in ongoing training to enable development and drive sales performance.
Establish professional relationships with peers and brand partners to collaboratively deliver on sales and service goals.
Lead by example in teamwork and guest service excellence, providing direction and sharing best practices.
Execute the Guest Engagement Leader program through ownership, coaching, and a helpful guest experience to drive results across all Annual Performance Goals (APGs).
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards including the Infection Control Policy.
Adhere to Ulta Beauty’s dress code.
Use scheduling tools to create and adjust schedules, manage attendance, and ensure the right associates are in the right places to provide an exceptional guest experience and support service sales.
Use task management tools to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by meeting store standards and procedures including safety, inventory control, cash management and loss prevention.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support continuous improvement by implementing company initiatives and technology, communicating expectations, and ensuring task execution.
Use company programs and resources to drive store improvements.
Provide regular communication and feedback to field and services leadership on trends, opportunities, events, and operational challenges.
Job Qualifications Education
Bachelor’s degree is preferred
Cosmetology license and/or cosmetology management license where required by state law
Experience
2-3+ years relevant, fast-paced retail management experience or other relevant work
Financial management: experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements
Retail management: experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives
Leadership management: experience attracting, developing, motivating top talent, adapting to change, and leading a team
Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, exercise good judgment in ambiguity, and be flexible
Special Position Requirements
Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
Working Conditions
Continuous mobility throughout the store during shift
Frequent standing, bending, reaching, and twisting
Frequent lifting up to 25 lbs
Continuous coordination and manipulation of objects
Frequent use of computer and phones
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.
The pay range for this position is $27.00 - $34.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to education, qualifications, experience, and location. Full-time positions qualify for benefits; details available on the Benefits page.
About Ulta Beauty: Ulta Beauty is the largest North American beauty retailer with a full-service salon in every store and partnerships with numerous beauty brands. We consider all qualified applicants, including those with arrest or conviction records, in accordance with state and local laws.
Equal Employment Opportunity: We are an equal opportunity employer and do not discriminate on the basis of any protected characteristic.
#J-18808-Ljbffr