Perforce Software
Senior Customer Success Manager, Delphix
Perforce Software, Portland, Oregon, United States, 97204
Senior Customer Success Manager, Delphix
Join Perforce Software as a Senior Customer Success Manager, Delphix. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Position Summary/About You:
You are customer-focused, experienced at managing and growing customer accounts, and comfortable in renewal conversations including financial terms. You possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. This position is remote but requires you to be on the west coast/timezone. Responsibilities:
Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients to define value, increase adoption, and secure retention Partner with the Delphix Account Team to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities Act as the Delphix liaison for technical inquiries, issues, or escalations Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy, and EBRs Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success Be responsible for renewal, health, and risk forecasting and reporting on your client portfolio Requirements:
Bachelor’s Degree in Business, Computer Science, Information Systems, or a related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management, or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing, or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD, and Masking Must work within a team environment with sales, field services, and delivery teams Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer’s success Must be able to travel at times Perforce offers a range of benefits, including medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks. The actual offer will depend on a number of factors, including education, skills, qualifications, depth of experience, and other relevant business considerations. Perforce is an equal opportunities employer and welcomes applications from all qualified candidates.
EOE & Belonging Statements
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Join Perforce Software as a Senior Customer Success Manager, Delphix. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Position Summary/About You:
You are customer-focused, experienced at managing and growing customer accounts, and comfortable in renewal conversations including financial terms. You possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. This position is remote but requires you to be on the west coast/timezone. Responsibilities:
Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients to define value, increase adoption, and secure retention Partner with the Delphix Account Team to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities Act as the Delphix liaison for technical inquiries, issues, or escalations Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy, and EBRs Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success Be responsible for renewal, health, and risk forecasting and reporting on your client portfolio Requirements:
Bachelor’s Degree in Business, Computer Science, Information Systems, or a related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management, or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing, or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD, and Masking Must work within a team environment with sales, field services, and delivery teams Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer’s success Must be able to travel at times Perforce offers a range of benefits, including medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks. The actual offer will depend on a number of factors, including education, skills, qualifications, depth of experience, and other relevant business considerations. Perforce is an equal opportunities employer and welcomes applications from all qualified candidates.
EOE & Belonging Statements
#J-18808-Ljbffr