EXPRESS
Overview
Join to apply for the
Sales Leader
role at
EXPRESS .
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express stores and Express Factory Outlets, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
About Express
Express is a multichannel brand dedicated to creating confidence and self-expression. Since 1980, Express has a design philosophy rooted in modern, confident and effortless style. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
Express is seeking a Retail Sales Leader to join our team.
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Assist in developing and motivating associates to maximize sales potential.
Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.
Execute action plans that optimize results and manage all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store activities.
Monitor and analyze the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.
Promote and support an environment focused on delivering great in-store customer experiences.
Resolve customer service issues to a positive outcome.
Lead and model our customer experience standards.
Display expert knowledge of product, company policies, promotions, and loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Qualifications
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits And Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that fits needs and budget, including major medical, dental, vision, and life insurance options. Part-time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with Company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.
Actual compensation offered depends on factors including location, education, relevant skills and experience.
Closing and Compliance An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX only hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. For accommodation requests, call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com.
Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
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Sales Leader
role at
EXPRESS .
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express stores and Express Factory Outlets, 50 Bonobos Guideshops, and online at express.com and bonobos.com.
About Express
Express is a multichannel brand dedicated to creating confidence and self-expression. Since 1980, Express has a design philosophy rooted in modern, confident and effortless style. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
Express is seeking a Retail Sales Leader to join our team.
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Assist in developing and motivating associates to maximize sales potential.
Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.
Execute action plans that optimize results and manage all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store activities.
Monitor and analyze the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.
Promote and support an environment focused on delivering great in-store customer experiences.
Resolve customer service issues to a positive outcome.
Lead and model our customer experience standards.
Display expert knowledge of product, company policies, promotions, and loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Qualifications
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits And Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that fits needs and budget, including major medical, dental, vision, and life insurance options. Part-time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with Company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.
Actual compensation offered depends on factors including location, education, relevant skills and experience.
Closing and Compliance An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX only hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. For accommodation requests, call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com.
Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
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