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Rapido Solutions Group

Account Manager

Rapido Solutions Group, Chicago, Illinois, United States, 60290

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$70,000.00/yr - $90,000.00/yr Direct message the job poster from Rapido Solutions Group About Rapido: Rapido is a dynamic and rapidly growing nearshore staffing company dedicated to delivering innovative solutions to our clients in the logistics and supply chain space. We take pride in our commitment to excellence, and our team is driven to help our clients achieve elite results. As we continue our growth path, we are looking for an Account Manager to join our team. This role is central to ensuring our clients get maximum value from their partnership with Rapido and to driving continued expansion within those accounts. What will you be doing As an Account Manager at Rapido, your focus will be on managing and growing existing client relationships. You'll serve as the key point of contact for your accounts, acting as a trusted advisor to help clients scale, solve challenges, and drive business outcomes through their Rapido partnership Client Success & Retentio n: Own the client relationship post-sale, ensuring satisfaction, proactive issue resolution, and long-term retentio n. Growth & Expansio n: Identify and pursue upsell and cross-sell opportunities within assigned accounts. Recommend new roles or services to help clients grow efficientl y. Strategic Partnershi p: Understand each client’s goals, pain points, and growth plans. Become a strategic resource for workforce planning and operational suppor t. Cross-Functional Coordinatio n: Work closely with internal teams—including Recruiting, Operations, and Finance—to ensure service delivery meets or exceeds expectation s. Quarterly Business Reviews (QBRs ): Lead recurring QBRs to review performance, gather feedback, and align on future hiring needs or process improvement s. Account Planning & Forecastin g: Maintain accurate forecasting and reporting of headcount, revenue, and growth opportunities for your book of busines s. Contract & Renewal Managemen t: Support the negotiation of contract renewals, rate adjustments, or scope expansions in partnership with leadership. Support targeted growth initiatives by managing a limited number of new business opportunities as assigned, helping to expand Rapido’s client base when aligned with strategic prioritie s. Requireme nts Minimum of 2 years of experience in account management, customer success, carrier or customer sales, or a client-facing role. 3+ years of experience in logistics, transportation, or supply chain operations, with a strong preference for 3PL or trucking industry experience. Strong interpersonal skills and a consultative approach to client management. Comfortable leading client calls, handling objections, and offering proactive recommendations to drive client success. Strong organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously. Proficiency in CRM systems (HubSpot, Salesforce, etc.) and business tools (Excel, PowerPoint, etc.). Must be self-motivated, responsive, and a proactive problem solver. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Rapido Solutions Group by 2x Sign in to set job alerts for “Account Manager” roles.

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