Customer Reliability Engineer

Customer Reliability Engineer Location: Port Arthur, TX, USA Company Description John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Job Description The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility. Reviews customer applications proactively and makes specific recommendations for MTBR improvement with oversight from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems. Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax. Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the account manager or the regional engineer. Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer. Qualifications Bachelor's degree in Mechanical Engineering is preferred or required if Engineer Minimum 5 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge. Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent. Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent. Strong knowledge of personal computers, MS Office, and machining practices. Moderate level of understanding of the financial aspects of a manufacturing operation. Capable of handling multiple priorities simultaneously in a high-stress environment. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills. Effective written and verbal business communications. Ability to complete tasks in a timely and efficient manner. Ability to work flexible hours including weekends as needed to meet business demands. Experience working in a diverse environment with a global company is a plus. Must be mobile (US) to support short term assignments and for future growth. Additional Information We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We are an equal opportunities employer and welcome applications from all qualified candidates.

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