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Overview
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Responsibilities
The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. They may lead one or more customer reliability personnel at a customer facility. Review customer applications proactively and make specific recommendations for MTBR improvement with oversight from the salesman and/or regional engineer. Analyze and evaluate customer applications and submit recommendations for improvement via the John Crane Application Data Information Sheet for approval. Direct the installation and commissioning of mechanical seals and their auxiliary support systems. Observe, collect, and evaluate customer data while working with the account manager and/or regional engineer. Report seal program results using John Crane’s reliability management software (e.g., ServiceMax). Maintain John Crane equipment surveys. Communicate orally and in writing with customers, company personnel, and vendors, providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the account manager or regional engineer. Provide customer training for maintenance and operations personnel as required. Assist customers with the Management of Change process. Collect new equipment data sheets from the customer’s project engineers for review by the account manager and/or regional engineer. Qualifications
Bachelor's degree in Mechanical Engineering is required if Engineer. Minimum 5 years’ experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments; PC and software knowledge. Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent. Previous participation in continuous improvement activities including Kaizen, SMED, Lean activities, or equivalent. Strong knowledge of personal computers, MS Office, and machining practices. Moderate understanding of the financial aspects of a manufacturing operation. Ability to handle multiple priorities in a high-stress environment; capable of working flexible hours including weekends as needed. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills; strong written and verbal business communications. Ability to complete tasks in a timely and efficient manner. Experience working in a diverse environment with a global company is a plus. Must be mobile (US) to support short-term assignments and for future growth. Additional Information
With colleagues stretching across the globe, we are proud of our culture. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying directly through our career’s website (Careers - Smiths Group plc).
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John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Responsibilities
The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. They may lead one or more customer reliability personnel at a customer facility. Review customer applications proactively and make specific recommendations for MTBR improvement with oversight from the salesman and/or regional engineer. Analyze and evaluate customer applications and submit recommendations for improvement via the John Crane Application Data Information Sheet for approval. Direct the installation and commissioning of mechanical seals and their auxiliary support systems. Observe, collect, and evaluate customer data while working with the account manager and/or regional engineer. Report seal program results using John Crane’s reliability management software (e.g., ServiceMax). Maintain John Crane equipment surveys. Communicate orally and in writing with customers, company personnel, and vendors, providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the account manager or regional engineer. Provide customer training for maintenance and operations personnel as required. Assist customers with the Management of Change process. Collect new equipment data sheets from the customer’s project engineers for review by the account manager and/or regional engineer. Qualifications
Bachelor's degree in Mechanical Engineering is required if Engineer. Minimum 5 years’ experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments; PC and software knowledge. Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent. Previous participation in continuous improvement activities including Kaizen, SMED, Lean activities, or equivalent. Strong knowledge of personal computers, MS Office, and machining practices. Moderate understanding of the financial aspects of a manufacturing operation. Ability to handle multiple priorities in a high-stress environment; capable of working flexible hours including weekends as needed. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills; strong written and verbal business communications. Ability to complete tasks in a timely and efficient manner. Experience working in a diverse environment with a global company is a plus. Must be mobile (US) to support short-term assignments and for future growth. Additional Information
With colleagues stretching across the globe, we are proud of our culture. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying directly through our career’s website (Careers - Smiths Group plc).
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