Zelis
Overview
Senior Release Train Manager - IT Infrastructure role at Zelis. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Position Overview
The Senior Release Train Manager (RTM) is a servant leader and coach responsible for driving end-to-end delivery of value in an Agile Release Train (ART) or Value Stream in a Lean-Agile enterprise. This resource facilitates clear communication to management and to the team(s) by helping to educate the team in following Agile processes. This role is responsible for facilitating the planning and delivery efforts of the teams within the Enterprise IT Infrastructure ART. To be considered for this position, you must have at least 5 years of experience leading IT Infrastructure teams in an Agile environment and experience as a people leader in an IT Infrastructure organization. The Senior RTM is open, approachable, collaborative, and enjoys working with passionate people. They are proactive in solving problems to help their ART teams succeed. They will drive an Agile framework that results in high quality product delivery and continuous improvements in a fast-paced environment by helping to remove impediments and fostering an environment for high-performing team dynamics. They are responsible for coordinating, planning, leading, organizing, and motivating agile scrum and kanban teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. The Senior RTM is responsible for leading a team of Scrum Masters & RTEs and may also serve as Scrum Master of one or more scrum teams when needed. The Senior RTM is responsible for managing and providing consolidated summaries on several concurrent high-visibility projects using Agile methods in a fast-paced environment that may cross multiple business divisions. Key Responsibilities
Lead, hire, mentor, and scale a high-performing team of Scrum Masters & RTEs to support the IT Infrastructure ART and the Enterprise Applications ART. Lead ART PI Planning, program execution, scrum, and ART synch events Coach Scrum Teams in relentless improvement Create transparency using metrics to drive positive change Facilitate resolution of dependencies, impediments, and risks amongst the scrum teams Build high-performing teams – Focus on ever-improving team dynamics and performance Enable organizational effectiveness – Work with other stakeholders to help the team contribute towards improving the overall development Value Stream Exhibit Lean-Agile leadership – Demonstrate Lean-Agile leadership, embrace SAFe Core Values, apply SAFe Principles, and implement SAFe practices Facilitate the team’s progress toward team goals – Support backlog maintenance and help the team focus on daily and Sprint Goals within the Program Increment (PI) Lead team efforts in relentless improvement – Facilitate retrospectives and teach problem-solving techniques Eliminate impediments – Address issues that are beyond the team’s authority to improve sprint and PI outcomes Build a high-performing team – Manage interpersonal dynamics and escalate people problems when necessary Responsibilities on the train – Lead the train and coordinate inter-team cooperation Coordinate with other teams – Represent the team in Scrum of Scrums (SoS) and help improve program effectiveness Support estimating – Guide normalization of estimates and help the team estimate Features and Capabilities Other duties as required Professional Experience And Qualifications
Bachelor’s degree or equivalent work experience required 8+ years of experience as a Senior Scrum Master or Release Train Engineer Minimum 5+ years supporting IT Infrastructure teams and projects (cloud engineering, data center operations, database engineering, network engineering, ITSecOps, desktop engineering, EUC, SRE, etc.) 5+ years of experience as a people manager Experience with Agile tools (Jira, Confluence, TFS, DevOps, etc.) Thorough knowledge of Scrum and Agile values; SAFe experience preferred Experience delivering medium/large projects with minimal direction SAFe RTE and CSM certifications strongly preferred 5+ years of experience with Jira and/or Jira Align strongly preferred Leadership Requirements
Dynamic people leader with a growth mindset and execution focus Strong operator mentality and ability to balance strategic thinking with hands-on execution Proven ability to build scalable, high-impact processes Ability to influence and collaborate with diverse internal stakeholders Strong analytical and problem-solving abilities Proven track record delivering results and ensuring accountability Team player with collaborative style Excellent verbal and written communications and meeting facilitation skills Agile mindset and a belief in continual learning and improvement Strong time management and prioritization skills Ability to transfer knowledge to staff with different backgrounds Excellent planning and organizational skills Ability to interact with all resource levels Can work remotely; travel requirements to domestic destinations 5-10% Standard work week with potential for additional hours based on deadlines and needs Please note:
We are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility
We have offices in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. We foster a hybrid and remote-friendly culture. In-office work varies by position and team objectives. Base Salary Range
$139,000.00 - $186,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Zelis provides a comprehensive benefits package, including 401k with employer match, flexible PTO, holidays, parental leave, life and disability insurance, and health coverage. Equal Employment Opportunity
Zelis is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We encourage applicants from all backgrounds and require only that candidates meet the qualifications for the role. Accessibility Support
If you require a reasonable accommodation during the application or interview process due to a disability or disabled veteran, please email TalentAcquisition@zelis.com. Disclaimer
The above statements describe the general nature and level of work performed by people assigned to this classification and are not exhaustive. All personnel may be required to perform duties outside of their normal responsibilities from time to time.
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Senior Release Train Manager - IT Infrastructure role at Zelis. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Position Overview
The Senior Release Train Manager (RTM) is a servant leader and coach responsible for driving end-to-end delivery of value in an Agile Release Train (ART) or Value Stream in a Lean-Agile enterprise. This resource facilitates clear communication to management and to the team(s) by helping to educate the team in following Agile processes. This role is responsible for facilitating the planning and delivery efforts of the teams within the Enterprise IT Infrastructure ART. To be considered for this position, you must have at least 5 years of experience leading IT Infrastructure teams in an Agile environment and experience as a people leader in an IT Infrastructure organization. The Senior RTM is open, approachable, collaborative, and enjoys working with passionate people. They are proactive in solving problems to help their ART teams succeed. They will drive an Agile framework that results in high quality product delivery and continuous improvements in a fast-paced environment by helping to remove impediments and fostering an environment for high-performing team dynamics. They are responsible for coordinating, planning, leading, organizing, and motivating agile scrum and kanban teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. The Senior RTM is responsible for leading a team of Scrum Masters & RTEs and may also serve as Scrum Master of one or more scrum teams when needed. The Senior RTM is responsible for managing and providing consolidated summaries on several concurrent high-visibility projects using Agile methods in a fast-paced environment that may cross multiple business divisions. Key Responsibilities
Lead, hire, mentor, and scale a high-performing team of Scrum Masters & RTEs to support the IT Infrastructure ART and the Enterprise Applications ART. Lead ART PI Planning, program execution, scrum, and ART synch events Coach Scrum Teams in relentless improvement Create transparency using metrics to drive positive change Facilitate resolution of dependencies, impediments, and risks amongst the scrum teams Build high-performing teams – Focus on ever-improving team dynamics and performance Enable organizational effectiveness – Work with other stakeholders to help the team contribute towards improving the overall development Value Stream Exhibit Lean-Agile leadership – Demonstrate Lean-Agile leadership, embrace SAFe Core Values, apply SAFe Principles, and implement SAFe practices Facilitate the team’s progress toward team goals – Support backlog maintenance and help the team focus on daily and Sprint Goals within the Program Increment (PI) Lead team efforts in relentless improvement – Facilitate retrospectives and teach problem-solving techniques Eliminate impediments – Address issues that are beyond the team’s authority to improve sprint and PI outcomes Build a high-performing team – Manage interpersonal dynamics and escalate people problems when necessary Responsibilities on the train – Lead the train and coordinate inter-team cooperation Coordinate with other teams – Represent the team in Scrum of Scrums (SoS) and help improve program effectiveness Support estimating – Guide normalization of estimates and help the team estimate Features and Capabilities Other duties as required Professional Experience And Qualifications
Bachelor’s degree or equivalent work experience required 8+ years of experience as a Senior Scrum Master or Release Train Engineer Minimum 5+ years supporting IT Infrastructure teams and projects (cloud engineering, data center operations, database engineering, network engineering, ITSecOps, desktop engineering, EUC, SRE, etc.) 5+ years of experience as a people manager Experience with Agile tools (Jira, Confluence, TFS, DevOps, etc.) Thorough knowledge of Scrum and Agile values; SAFe experience preferred Experience delivering medium/large projects with minimal direction SAFe RTE and CSM certifications strongly preferred 5+ years of experience with Jira and/or Jira Align strongly preferred Leadership Requirements
Dynamic people leader with a growth mindset and execution focus Strong operator mentality and ability to balance strategic thinking with hands-on execution Proven ability to build scalable, high-impact processes Ability to influence and collaborate with diverse internal stakeholders Strong analytical and problem-solving abilities Proven track record delivering results and ensuring accountability Team player with collaborative style Excellent verbal and written communications and meeting facilitation skills Agile mindset and a belief in continual learning and improvement Strong time management and prioritization skills Ability to transfer knowledge to staff with different backgrounds Excellent planning and organizational skills Ability to interact with all resource levels Can work remotely; travel requirements to domestic destinations 5-10% Standard work week with potential for additional hours based on deadlines and needs Please note:
We are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility
We have offices in Atlanta, GA; Boston, MA; Morristown, NJ; Plano, TX; St. Louis, MO; St. Petersburg, FL; and Hyderabad, India. We foster a hybrid and remote-friendly culture. In-office work varies by position and team objectives. Base Salary Range
$139,000.00 - $186,000.00 Base pay is one part of our Total Rewards package, which may include discretionary bonuses, commissions, or other incentives depending on the role. Zelis provides a comprehensive benefits package, including 401k with employer match, flexible PTO, holidays, parental leave, life and disability insurance, and health coverage. Equal Employment Opportunity
Zelis is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We encourage applicants from all backgrounds and require only that candidates meet the qualifications for the role. Accessibility Support
If you require a reasonable accommodation during the application or interview process due to a disability or disabled veteran, please email TalentAcquisition@zelis.com. Disclaimer
The above statements describe the general nature and level of work performed by people assigned to this classification and are not exhaustive. All personnel may be required to perform duties outside of their normal responsibilities from time to time.
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