UST
Overview
Lead Talent Acquisition Specialist @ UST | Gen AI - Microsoft certified | 2x Oracle Certified | Ex-Cognizant The ServiceNow ITOM Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SMEs to gather technical requirements as needed. The ServiceNow ITOM Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. You Are The ServiceNow ITOM Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME’s to gather technical requirements as needed. The ServiceNow ITOM Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. The Opportunity Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information Provide visibility to the performance and issues related to Discovery/Service Mapping Collaborate with Infrastructure Architects to understand IT technology strategy Work with Application SMEs to create and validate Discovery/Service Maps for key applications Participate in Configuration Management meetings and Story Time where appropriate Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services Maintain the integrity of the Service Mapping tool across production and non-production environments This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need
Minimum of 3-year experience with ServiceNow ITOM platform Minimum of 5+ years working on a team as part of a large IT organization ServiceNow Administration certification a plus Minimum of 3-year experience with Discovery, Event Management, Service Mapping, and CMDB Experience with Mid Server Administration, VM and containerized mid servers Minimum of 3 years’ experience with Configuration Management, ITIL v4 certification a plus Working experience in Multi Cloud solutions (Azure, Google, OCI, IBM, etc.) Experience working with containerized infrastructure and geographically distributed physical infrastructure Working knowledge and experience of Agile and DevOps methodologies, scoping work through enhancements and stories, scoping requirements Proven execution of strategic service data models Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience working with LDAP, Active Directory, and SUDO a plus Experience with a converged platform a plus Experience integrating with tools to federate data into the CMDB, multi-source CMDB functionality Experience working with Performance Monitoring Tools and Metrics Strong written and verbal communication Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Proficient with Microsoft Office tools; Excel, PowerPoint, Word Able to function effectively in a fast-paced environment Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NSG, load balancing) Familiarity with the following concepts: XML, and JSON/script language Intermediate to deep understanding of Java RegEx Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers Ability to work in US (PST) hours as needed Preferred: Scripting capabilities such as JavaScript Moderate knowledge with Web and Application Servers, Load Balancers, Databases, Cloud Solution and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Compensation & Location Role Location: Remote Compensation Range: $60,000-$90,000 Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro-rated for new hires), 10 paid holidays, and eligible for various medical and retirement benefits. Benefits offerings vary by location. Part-time employees receive 6 days of paid sick leave per year and are eligible for the Company’s 401(k) with employer matching. All US employees are covered by applicable paid sick leave laws where stricter benefits exist. What We Believe
We proudly embrace the values that shape UST: Humility, Humanity, and Integrity. These values foster a people-first, human-centric culture that prioritizes sustainable solutions and keeps our people and clients at the forefront of all decisions. Equal Employment Opportunity
UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws. UST reserves the right to periodically redefine roles and responsibilities based on organizational requirements and performance.
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Lead Talent Acquisition Specialist @ UST | Gen AI - Microsoft certified | 2x Oracle Certified | Ex-Cognizant The ServiceNow ITOM Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SMEs to gather technical requirements as needed. The ServiceNow ITOM Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. You Are The ServiceNow ITOM Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME’s to gather technical requirements as needed. The ServiceNow ITOM Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. The Opportunity Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information Provide visibility to the performance and issues related to Discovery/Service Mapping Collaborate with Infrastructure Architects to understand IT technology strategy Work with Application SMEs to create and validate Discovery/Service Maps for key applications Participate in Configuration Management meetings and Story Time where appropriate Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services Maintain the integrity of the Service Mapping tool across production and non-production environments This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need
Minimum of 3-year experience with ServiceNow ITOM platform Minimum of 5+ years working on a team as part of a large IT organization ServiceNow Administration certification a plus Minimum of 3-year experience with Discovery, Event Management, Service Mapping, and CMDB Experience with Mid Server Administration, VM and containerized mid servers Minimum of 3 years’ experience with Configuration Management, ITIL v4 certification a plus Working experience in Multi Cloud solutions (Azure, Google, OCI, IBM, etc.) Experience working with containerized infrastructure and geographically distributed physical infrastructure Working knowledge and experience of Agile and DevOps methodologies, scoping work through enhancements and stories, scoping requirements Proven execution of strategic service data models Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience working with LDAP, Active Directory, and SUDO a plus Experience with a converged platform a plus Experience integrating with tools to federate data into the CMDB, multi-source CMDB functionality Experience working with Performance Monitoring Tools and Metrics Strong written and verbal communication Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Proficient with Microsoft Office tools; Excel, PowerPoint, Word Able to function effectively in a fast-paced environment Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NSG, load balancing) Familiarity with the following concepts: XML, and JSON/script language Intermediate to deep understanding of Java RegEx Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers Ability to work in US (PST) hours as needed Preferred: Scripting capabilities such as JavaScript Moderate knowledge with Web and Application Servers, Load Balancers, Databases, Cloud Solution and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Compensation & Location Role Location: Remote Compensation Range: $60,000-$90,000 Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro-rated for new hires), 10 paid holidays, and eligible for various medical and retirement benefits. Benefits offerings vary by location. Part-time employees receive 6 days of paid sick leave per year and are eligible for the Company’s 401(k) with employer matching. All US employees are covered by applicable paid sick leave laws where stricter benefits exist. What We Believe
We proudly embrace the values that shape UST: Humility, Humanity, and Integrity. These values foster a people-first, human-centric culture that prioritizes sustainable solutions and keeps our people and clients at the forefront of all decisions. Equal Employment Opportunity
UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws. UST reserves the right to periodically redefine roles and responsibilities based on organizational requirements and performance.
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