Premier, Inc
Overview
Director Account Support What you will be doing: Given our business model, where our customers have recurring contracts for cost and clinical technology and services, customer engagement is vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. This role supports success across our member accounts, including ITS member segment activities (adoption, advocacy, retention, coaching account management skills, etc.) and outcomes (renewals, up-selling, etc.). The position ensures members are maximizing the value of the relationship, with a significant focus on account management, determining resources needed to achieve breakthroughs and performance improvements in labor cost (productivity and benchmarking), clinical quality / safety programs, and where applicable, supply chain products and services, all supported by Premier data products and services. The role supports shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, documenting member ROI, and increasing revenue growth via the adoption of Premier's suite of solution offerings. The position serves as the conduit to promote Premier's broader value proposition to the membership. This role is responsible for accounts within the Zone account management team (i.e., work with Zone account team members at assigned accounts) and aims to support a unified culture across the organization, develop strategies and goals for assigned accounts, and drive member value through support of the customer-aligned journey model specific to install, adopt, support and value tracking. The performance will be measured based on key performance indicators (targets set annually): Renewal rate, ROI/Value, Relationship interaction. This position operates as an integral part of Premier's member-facing teams, including colleagues from product, sales, group purchasing and advisory services, helping to challenge the status quo to ensure member success in healthcare reform and beyond. Key competencies include understanding a broad range of healthcare industry challenges, account management, healthcare technology (clinical and/or cost), ability to collaborate with marketing/sales/product, and a track record of meeting/exceeding goals. Key Responsibilities
Responsibility #1 - 40%: Performance Management: Support the Premier account management team on account planning, renewal, and business retentions processes, developing member value/ROI, upsell/leads, presentation strategies/positioning and building member relationships across multiple stakeholders and roles (e.g., VP Quality, VP of Finance, CNO). Responsibility #2 - 15%: Strategic Planning & Value Engagement: Ensure the account management team understands the member's expressed goals and unexpressed needs, current satisfaction with value delivered by Premier, and openness to deeper engagement. Drive standardization of practices, reporting and value presentation. Responsibility #3 - 30%: Customer-Facing: Direct customer interaction and, in some cases, ownership via business reviews; partner with Sales on opportunities; co-own member relationships. Responsibility #4 - 10%: Collaboration: Engage peers across the Premier alliance to maintain knowledge and bring best practices in cost, quality, safety, and collaboration to enhance service delivery by the team. Responsibility #5 - 5%: Performance improvement projects, and other duties as assigned. Qualifications
Required Qualifications Work Experience: 7 or more years Education: Bachelor’s degree (Required) Preferred Qualifications Skills: Account management experience leading small to medium health systems Client Management experience Performance Improvement or Consulting experience Experience: Account Management Business Intelligence Client Management of technology portfolios Additional Job Requirements: Remain in a stationary position for prolonged periods of time Be adaptive and change priorities quickly; meet deadlines Attention to detail Operate computer programs and software Ability to communicate effectively with audiences in person and in electronic formats Day-to-day contact with others (co-workers and/or the public) Making independent decisions Ability to work in a collaborative business environment in close quarters with peers and varying interruptions Working Conditions
Travel Requirements: Travel 41-60% within the US Physical Demands: Sedentary; Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive. The internal salary range for this role is $113,000 - $188,000, with final salary dependent on factors including department budgets, internal equity, education, skills/experience, and geographic location. Premier uses a wide-range salary structure to allow base salary flexibility within our ranges. Employees also receive access to the following benefits: Health, dental, vision, life and disability insurance 401k retirement program Paid time off Participation in Premier's employee incentive plans Tuition reimbursement and professional development opportunities Premier at a glance: Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023) Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024) The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting For a listing of all of our awards, please visit the Awards and Recognition section on our company website. Employees receive: Perks and discounts Access to on-site and online exercise classes Premier is looking for smart, agile individuals to transform the healthcare industry and welcomes applicants who share a passion for learning and improving outcomes. Premier is an equal opportunity employer. Qualified applicants will receive consideration without regard to protected characteristics. EEO/AA/Disabled/Protected Veteran Employer. Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please contact diversity_and_accommodations@premierinc.com or Premier Recruiting at 704.816.5200. Information collected as part of any job application is subject to Premier's Privacy Policy.
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Director Account Support What you will be doing: Given our business model, where our customers have recurring contracts for cost and clinical technology and services, customer engagement is vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. This role supports success across our member accounts, including ITS member segment activities (adoption, advocacy, retention, coaching account management skills, etc.) and outcomes (renewals, up-selling, etc.). The position ensures members are maximizing the value of the relationship, with a significant focus on account management, determining resources needed to achieve breakthroughs and performance improvements in labor cost (productivity and benchmarking), clinical quality / safety programs, and where applicable, supply chain products and services, all supported by Premier data products and services. The role supports shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, documenting member ROI, and increasing revenue growth via the adoption of Premier's suite of solution offerings. The position serves as the conduit to promote Premier's broader value proposition to the membership. This role is responsible for accounts within the Zone account management team (i.e., work with Zone account team members at assigned accounts) and aims to support a unified culture across the organization, develop strategies and goals for assigned accounts, and drive member value through support of the customer-aligned journey model specific to install, adopt, support and value tracking. The performance will be measured based on key performance indicators (targets set annually): Renewal rate, ROI/Value, Relationship interaction. This position operates as an integral part of Premier's member-facing teams, including colleagues from product, sales, group purchasing and advisory services, helping to challenge the status quo to ensure member success in healthcare reform and beyond. Key competencies include understanding a broad range of healthcare industry challenges, account management, healthcare technology (clinical and/or cost), ability to collaborate with marketing/sales/product, and a track record of meeting/exceeding goals. Key Responsibilities
Responsibility #1 - 40%: Performance Management: Support the Premier account management team on account planning, renewal, and business retentions processes, developing member value/ROI, upsell/leads, presentation strategies/positioning and building member relationships across multiple stakeholders and roles (e.g., VP Quality, VP of Finance, CNO). Responsibility #2 - 15%: Strategic Planning & Value Engagement: Ensure the account management team understands the member's expressed goals and unexpressed needs, current satisfaction with value delivered by Premier, and openness to deeper engagement. Drive standardization of practices, reporting and value presentation. Responsibility #3 - 30%: Customer-Facing: Direct customer interaction and, in some cases, ownership via business reviews; partner with Sales on opportunities; co-own member relationships. Responsibility #4 - 10%: Collaboration: Engage peers across the Premier alliance to maintain knowledge and bring best practices in cost, quality, safety, and collaboration to enhance service delivery by the team. Responsibility #5 - 5%: Performance improvement projects, and other duties as assigned. Qualifications
Required Qualifications Work Experience: 7 or more years Education: Bachelor’s degree (Required) Preferred Qualifications Skills: Account management experience leading small to medium health systems Client Management experience Performance Improvement or Consulting experience Experience: Account Management Business Intelligence Client Management of technology portfolios Additional Job Requirements: Remain in a stationary position for prolonged periods of time Be adaptive and change priorities quickly; meet deadlines Attention to detail Operate computer programs and software Ability to communicate effectively with audiences in person and in electronic formats Day-to-day contact with others (co-workers and/or the public) Making independent decisions Ability to work in a collaborative business environment in close quarters with peers and varying interruptions Working Conditions
Travel Requirements: Travel 41-60% within the US Physical Demands: Sedentary; Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive. The internal salary range for this role is $113,000 - $188,000, with final salary dependent on factors including department budgets, internal equity, education, skills/experience, and geographic location. Premier uses a wide-range salary structure to allow base salary flexibility within our ranges. Employees also receive access to the following benefits: Health, dental, vision, life and disability insurance 401k retirement program Paid time off Participation in Premier's employee incentive plans Tuition reimbursement and professional development opportunities Premier at a glance: Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023) Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024) The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting For a listing of all of our awards, please visit the Awards and Recognition section on our company website. Employees receive: Perks and discounts Access to on-site and online exercise classes Premier is looking for smart, agile individuals to transform the healthcare industry and welcomes applicants who share a passion for learning and improving outcomes. Premier is an equal opportunity employer. Qualified applicants will receive consideration without regard to protected characteristics. EEO/AA/Disabled/Protected Veteran Employer. Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please contact diversity_and_accommodations@premierinc.com or Premier Recruiting at 704.816.5200. Information collected as part of any job application is subject to Premier's Privacy Policy.
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