Illinois Bone & Joint Institute
Patient Services Coordinator I-Part Time
Illinois Bone & Joint Institute, Western Springs, Illinois, United States, 60558
Overview
Patient Services Coordinator I - Part Time at Illinois Bone & Joint Institute (IBJI) in Western Springs and Downers Grove. We value a strong workplace culture and seek candidates with a proven track record of exceptional customer service who can contribute positively to a collaborative, team-oriented environment. Responsibilities
Welcome patients and visitors by providing and maintaining the highest quality customer service experience Prepare paperwork to facilitate efficient operation and excellent customer service Answer general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures, including review of patient demographics and insurance; advise patient to provide necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and referral management as required Maintain a clean and safe work environment Other office duties as assigned Requirements
Education: High school diploma or equivalent required Experience: Minimum one year in a customer service role (medical office experience preferred) EHR experience: Epic experience preferred Skills: Knowledge of medical terminology preferred; strong written and verbal communication skills; ability to handle highly confidential, sensitive information; familiarity with scheduling and rearranging appointments; good working knowledge of Microsoft Office and Windows-based applications; insurance payer and eligibility knowledge; able to work in a fast-paced environment with a flexible schedule; neat, professional appearance; strong teamwork Other: Willingness to attend and successfully complete ongoing training as required Physical/Mental Demands
Work may require hand dexterity for office machines; use of calculator and computer keyboard. May involve stooping, bending, or reaching to files and supplies; wearing a headset; mobility to complete errands or deliveries; sitting for extended periods and viewing a computer monitor. Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and involve dealing with difficult individuals. Salary
$17.00-$22.00/hour based on education & experience Location & Hours
This part-time position requires flexibility to work at both of our locations in Western Springs and Downers Grove.
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Patient Services Coordinator I - Part Time at Illinois Bone & Joint Institute (IBJI) in Western Springs and Downers Grove. We value a strong workplace culture and seek candidates with a proven track record of exceptional customer service who can contribute positively to a collaborative, team-oriented environment. Responsibilities
Welcome patients and visitors by providing and maintaining the highest quality customer service experience Prepare paperwork to facilitate efficient operation and excellent customer service Answer general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures, including review of patient demographics and insurance; advise patient to provide necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and referral management as required Maintain a clean and safe work environment Other office duties as assigned Requirements
Education: High school diploma or equivalent required Experience: Minimum one year in a customer service role (medical office experience preferred) EHR experience: Epic experience preferred Skills: Knowledge of medical terminology preferred; strong written and verbal communication skills; ability to handle highly confidential, sensitive information; familiarity with scheduling and rearranging appointments; good working knowledge of Microsoft Office and Windows-based applications; insurance payer and eligibility knowledge; able to work in a fast-paced environment with a flexible schedule; neat, professional appearance; strong teamwork Other: Willingness to attend and successfully complete ongoing training as required Physical/Mental Demands
Work may require hand dexterity for office machines; use of calculator and computer keyboard. May involve stooping, bending, or reaching to files and supplies; wearing a headset; mobility to complete errands or deliveries; sitting for extended periods and viewing a computer monitor. Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and involve dealing with difficult individuals. Salary
$17.00-$22.00/hour based on education & experience Location & Hours
This part-time position requires flexibility to work at both of our locations in Western Springs and Downers Grove.
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