Designer Brands
Overview
DSW Assistant Store Manager role at Designer Brands. Find Your Fit at DSW. We have a personal relationship with our shoes and a commitment to our associates and customers. Reports to
Store Manager and/or Co-Manager Our Values
We Love What We Do
- Bring positive energy and enthusiasm. We Own What We Do
- Give and receive feedback openly and embrace change as opportunities for growth. We Do What’s Right
- Model high standards of honesty and integrity. We Belong
- Value unique experiences and encourage different perspectives. Essential Duties And Responsibilities
Be empowered to meet the customer where they are and personalize their experience: elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Partner with Store Manager to create long-term strategic plans and communicate action plans with the leadership team to ensure tasks are completed daily/weekly/monthly. Be committed to the customer having a consistent positive experience: review and communicate daily/weekly/monthly progress; communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to ensure policies and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: set clear expectations, participate, and follow up on all inventory activities including freight receipt, product placement, markdowns, and MOOS (missed or out of stock). Manage omni-channel activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business. Pause and put the customer first: ensure a safe environment for customers and associates; ensure equipment is in good operating condition. Ensure associates are equipped to resolve customer concerns and know when to escalate to the Store Manager. Support Store Manager with associate timekeeping to meet labor deliverables (scheduling, forecasting, payroll management, etc.). Support Store Manager in resolving associate relations matters; participate in performance reviews and provide feedback to Leads and Supervisors. Bring Fun And Energy: recognize the store team through company tools, develop the store team through training, coaching and motivation, assist in recruiting and onboarding, delegate and perform other duties as needed. Perform other duties as assigned by the Store Manager and/or Co-Manager. Required Skills
Excellent customer service with professionalism, positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours. Proficient in technology to engage in customer interactions (register, devices, etc.). Ability to stand or walk up to 100% of the time. Lift up to 50 pounds on occasion to frequent basis; stoop, kneel, crouch or crawl as needed. Experience
Minimum 2 years of management experience. Minimum high school diploma or equivalent; some college preferred. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Retail
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DSW Assistant Store Manager role at Designer Brands. Find Your Fit at DSW. We have a personal relationship with our shoes and a commitment to our associates and customers. Reports to
Store Manager and/or Co-Manager Our Values
We Love What We Do
- Bring positive energy and enthusiasm. We Own What We Do
- Give and receive feedback openly and embrace change as opportunities for growth. We Do What’s Right
- Model high standards of honesty and integrity. We Belong
- Value unique experiences and encourage different perspectives. Essential Duties And Responsibilities
Be empowered to meet the customer where they are and personalize their experience: elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI. Respond to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Partner with Store Manager to create long-term strategic plans and communicate action plans with the leadership team to ensure tasks are completed daily/weekly/monthly. Be committed to the customer having a consistent positive experience: review and communicate daily/weekly/monthly progress; communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to ensure policies and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: set clear expectations, participate, and follow up on all inventory activities including freight receipt, product placement, markdowns, and MOOS (missed or out of stock). Manage omni-channel activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business. Pause and put the customer first: ensure a safe environment for customers and associates; ensure equipment is in good operating condition. Ensure associates are equipped to resolve customer concerns and know when to escalate to the Store Manager. Support Store Manager with associate timekeeping to meet labor deliverables (scheduling, forecasting, payroll management, etc.). Support Store Manager in resolving associate relations matters; participate in performance reviews and provide feedback to Leads and Supervisors. Bring Fun And Energy: recognize the store team through company tools, develop the store team through training, coaching and motivation, assist in recruiting and onboarding, delegate and perform other duties as needed. Perform other duties as assigned by the Store Manager and/or Co-Manager. Required Skills
Excellent customer service with professionalism, positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet business needs including nights, weekends, holidays, and shifts outside traditional hours. Proficient in technology to engage in customer interactions (register, devices, etc.). Ability to stand or walk up to 100% of the time. Lift up to 50 pounds on occasion to frequent basis; stoop, kneel, crouch or crawl as needed. Experience
Minimum 2 years of management experience. Minimum high school diploma or equivalent; some college preferred. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Retail
#J-18808-Ljbffr