Designer Brands
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DSW Assistant Store Manager
role at
Designer Brands .
We have a personal relationship with our shoes. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you join DSW, you become part of a community rooted in core values that guide our decisions. Our value of We Belong means we include many voices at the table, adding different perspectives to the dialogue. We support our associates in putting their best foot forward and helping our customers do the same.
Reporting Structure Store Manager and/or Co-Manager
Our Values
We Love What We Do
We Own What We Do
We Do What’s Right
We Belong
Essential Duties And Responsibilities
Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month.
Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Oversee processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Set clear expectations, participate, and follow up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store including but not limited to Charge/Send and BOPIS.
Collect and submit all supply needs to ensure successful operations in all areas of the business.
Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Equip associates in successfully resolving customer concerns and aware of when to elevate to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met, including scheduling, forecasting, labor add/reductions, payroll management, etc.
Support Store Manager in resolving associate relations matters.
Participate in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors.
Recognize the store team through our company recognition tools.
Develop the store team through training, coaching and motivation.
Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.
Required Skills
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time-bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Experience
Minimum 2 years management experience.
Minimum high school graduate or equivalent.
Some college preferred.
Referrals increase your chances of interviewing at Designer Brands by 2x
#J-18808-Ljbffr
DSW Assistant Store Manager
role at
Designer Brands .
We have a personal relationship with our shoes. Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you join DSW, you become part of a community rooted in core values that guide our decisions. Our value of We Belong means we include many voices at the table, adding different perspectives to the dialogue. We support our associates in putting their best foot forward and helping our customers do the same.
Reporting Structure Store Manager and/or Co-Manager
Our Values
We Love What We Do
We Own What We Do
We Do What’s Right
We Belong
Essential Duties And Responsibilities
Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensure customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month.
Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Oversee processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Set clear expectations, participate, and follow up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Set clear expectations, participate and follow up on all omni activities in store including but not limited to Charge/Send and BOPIS.
Collect and submit all supply needs to ensure successful operations in all areas of the business.
Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
Equip associates in successfully resolving customer concerns and aware of when to elevate to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met, including scheduling, forecasting, labor add/reductions, payroll management, etc.
Support Store Manager in resolving associate relations matters.
Participate in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors.
Recognize the store team through our company recognition tools.
Develop the store team through training, coaching and motivation.
Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Perform other duties as assigned by the Store Manager and/or Co-Manager.
Required Skills
Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time-bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Experience
Minimum 2 years management experience.
Minimum high school graduate or equivalent.
Some college preferred.
Referrals increase your chances of interviewing at Designer Brands by 2x
#J-18808-Ljbffr