Cash App
Behavioral Insights Lead - Families
Cash App, San Francisco, California, United States, 94199
Overview
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Behavioral Insights Lead - Families
role at
Cash App Leading a core function in our specialized Behavioral Insights Team (BIT), you will guide a team to gather, assess, explore and scrutinize patterns, data and signals to identify and mitigate high-risk / fraudulent activity across our platform. We need an experienced leader to support and drive our investigations and analytics effort that is the core of BIT. The team is responsible for the most complex processes, pattern recognition and analytical work in the Health (Risk/Fraud) organization. As a BIT Identity and Families Lead, you will lead, coach, mentor and develop team members to define and achieve high performance bars individually and collectively, and foster their professional development and enable them to contribute more and more to our business. You will leverage your deep fraud and risk investigation skills to drive efficiency and effectiveness, partnering with BIT Analysts and Data Science teams to build better ML models and protect customers and the Cash App platform, brand and reputation. You will also collaborate with multiple areas across the business to understand potential areas of abusive or fraudulent behaviors and investigate them. You will drive innovation and influence Cash App’s global risk roadmap, programs, and processes. Essential Functions & Responsibilities Lead and develop a team of 4-8 individual analysts Be a mentor to your team – share experience and best practices Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while elevating the quality and caliber of our controls Recognize and reward talent; ensure accountability at all levels within the team Manage individual performance and provide ongoing insight and coaching Assist with professional development and upstream, preventative, future-proof thinking Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR policies/procedures Provide ongoing improvements to investigation approaches and development of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation Demonstrate strong time-management skills to maintain or exceed expected daily workloads and lead the team by example Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls Identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices Diagnose problems, recognize known and emerging fraud and abuse patterns and develop data-driven recommendations and monitor results Identify, document, and follow up with team members on product bugs and feature enhancements Build and execute short-term and long-term plans with benefits of strategies to reduce financial exposure from identified high-risk activity Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including tooling and data improvements to increase investigations efficacy Qualifications 4+ years of prior leadership experience managing a team of high performing fraud analysts, including coaching and development 2+ years of experience working within financial services, technology, or fintech preferred Demonstrated depth of knowledge in customer identity and onboarding, specifically experience with KYC, CIP, FinCrimes, and access controls Ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion Experience identifying opportunities to update, revise or implement rules and/or controls to mitigate fraud/inauthentic activity Excellent analytical and problem-solving skills, including root cause analysis Familiarity with SQL or leading a team versed in SQL Experience with visualizations (e.g., Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations Ability to prepare and present findings to multiple levels within the leadership hierarchy Strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches Flexibility to adapt and manage multiple assignments while working independently Experience using statistical approaches to solving business problems Even Better Bachelor's degree preferred Prior risk/fraud leadership or risk/fraud mentoring related role We’re committed to building an inclusive economy and a fair workplace. Block is an equal opportunity employer. We evaluate all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories and assess candidates on an individualized basis. We provide reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share needed accommodations with their recruiter, who will treat requests confidentially. Privacy Policy Compensation Block takes a market-based approach to pay, and pay may vary by location. Salary ranges are listed by zone (Zone A–D) and may be modified in the future. For zone designations, consult the job posting resource or speak with a recruiter. Zone A: $111,700—$167,500 USD; Zone B: $103,800—$155,800 USD; Zone C: $98,200—$147,400 USD; Zone D: $89,400—$134,000 USD Use of AI in Our Hiring Process: We may use automated AI tools to evaluate applications. These tools comply with local regulations and we handle all personal data in accordance with privacy laws. Contact privacy@block.xyz with hiring practice questions. Note: The original job posting contains more details. This refined description preserves core responsibilities and qualifications while removing extraneous boilerplate and non-essential sections.
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Join to apply for the
Behavioral Insights Lead - Families
role at
Cash App Leading a core function in our specialized Behavioral Insights Team (BIT), you will guide a team to gather, assess, explore and scrutinize patterns, data and signals to identify and mitigate high-risk / fraudulent activity across our platform. We need an experienced leader to support and drive our investigations and analytics effort that is the core of BIT. The team is responsible for the most complex processes, pattern recognition and analytical work in the Health (Risk/Fraud) organization. As a BIT Identity and Families Lead, you will lead, coach, mentor and develop team members to define and achieve high performance bars individually and collectively, and foster their professional development and enable them to contribute more and more to our business. You will leverage your deep fraud and risk investigation skills to drive efficiency and effectiveness, partnering with BIT Analysts and Data Science teams to build better ML models and protect customers and the Cash App platform, brand and reputation. You will also collaborate with multiple areas across the business to understand potential areas of abusive or fraudulent behaviors and investigate them. You will drive innovation and influence Cash App’s global risk roadmap, programs, and processes. Essential Functions & Responsibilities Lead and develop a team of 4-8 individual analysts Be a mentor to your team – share experience and best practices Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while elevating the quality and caliber of our controls Recognize and reward talent; ensure accountability at all levels within the team Manage individual performance and provide ongoing insight and coaching Assist with professional development and upstream, preventative, future-proof thinking Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR policies/procedures Provide ongoing improvements to investigation approaches and development of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation Demonstrate strong time-management skills to maintain or exceed expected daily workloads and lead the team by example Collaborate on and escalate complex cases and new trends within the team, backed by industry knowledge of common financial services fraud vectors and risk controls Identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices Diagnose problems, recognize known and emerging fraud and abuse patterns and develop data-driven recommendations and monitor results Identify, document, and follow up with team members on product bugs and feature enhancements Build and execute short-term and long-term plans with benefits of strategies to reduce financial exposure from identified high-risk activity Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products including tooling and data improvements to increase investigations efficacy Qualifications 4+ years of prior leadership experience managing a team of high performing fraud analysts, including coaching and development 2+ years of experience working within financial services, technology, or fintech preferred Demonstrated depth of knowledge in customer identity and onboarding, specifically experience with KYC, CIP, FinCrimes, and access controls Ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion Experience identifying opportunities to update, revise or implement rules and/or controls to mitigate fraud/inauthentic activity Excellent analytical and problem-solving skills, including root cause analysis Familiarity with SQL or leading a team versed in SQL Experience with visualizations (e.g., Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations Ability to prepare and present findings to multiple levels within the leadership hierarchy Strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches Flexibility to adapt and manage multiple assignments while working independently Experience using statistical approaches to solving business problems Even Better Bachelor's degree preferred Prior risk/fraud leadership or risk/fraud mentoring related role We’re committed to building an inclusive economy and a fair workplace. Block is an equal opportunity employer. We evaluate all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories and assess candidates on an individualized basis. We provide reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share needed accommodations with their recruiter, who will treat requests confidentially. Privacy Policy Compensation Block takes a market-based approach to pay, and pay may vary by location. Salary ranges are listed by zone (Zone A–D) and may be modified in the future. For zone designations, consult the job posting resource or speak with a recruiter. Zone A: $111,700—$167,500 USD; Zone B: $103,800—$155,800 USD; Zone C: $98,200—$147,400 USD; Zone D: $89,400—$134,000 USD Use of AI in Our Hiring Process: We may use automated AI tools to evaluate applications. These tools comply with local regulations and we handle all personal data in accordance with privacy laws. Contact privacy@block.xyz with hiring practice questions. Note: The original job posting contains more details. This refined description preserves core responsibilities and qualifications while removing extraneous boilerplate and non-essential sections.
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